Omar Moustafa

PROFILE INFO An effective team player and leader, with the ability to work under pressure and multitask. Comfortable in managing large scale operations, as well multi-cultural workforce. Very good organizational skills and attentive to details.

• Initiated aggressive customer servicetraining program that resulted in secretshop scores of 90% or higher
• Collaborated with culinary team to createattractive and appetizing signaturepresentations as central component ofmenu and theme, substantially increasingrepeat business
• Forged exceptional relationships withlocal vendors, securing timely delivery oftop-quality inventory while reducing foodcosts by 16%
• Spearheaded implementation ofinventory management software, saving in foodcosts by reducing total stock on handwhile eliminating key supply shortages
• Take responsibility for the business performance of the Banquet Operation;
• Analyze and plan banquet sales levels and profitability;
• Organize marketing activities, such as promotional events and discountschemes;
• Prepare reports at the end of the shift/week, including staff control, foodcontrol and sales;
• Create and execute plans for department sales, profit and staffdevelopment;
• Set budgets or agree them with senior management;
• Plan and coordinate menus;
• Coordinate the operation of the Banquet during scheduled shifts;
• Recruit, train, manage and motivate staff;
• Respond to customer queries and complaints;
• Meet and greet customers, organize table reservations and offer adviceabout menu andwine choices;
• Maintain high standards of quality control, hygiene, and health and safety;
• Check stock levels, order supplies and prepare cash drawers and pettycash
• Departmental Trainer

• football
• swimming