Omar Moustafa
Saudi Arabia ,Saudi Arabia
Summary
PROFILE INFO An effective team player and leader, with the ability to work under pressure and multitask. Comfortable in managing large scale operations, as well multi-cultural workforce. Very good organizational skills and attentive to details.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
F&B manager
Holiday Inn Hotel
Jubail, Eastern Province
2023.03 - Current
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Delivered functions and events to required standards in collaboration with events coordinator.
Restaurants Manager
Somewhere Hotel Al Ahsa
2019.03 - Current
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Led by example in providing customers with attentive, professional restaurant service.
Assistant Outlet Manager
Rotana Hotel & Resorts
DOHA
2017.07 - 2019.02
Captain waiter
Rotana
DOHA
2015.08 - 2016.03
Waiter
Grand Hyatt
Sharm El-Sheikh
2013.07 - 2015.07
Waiter
Four Seasons Hotel
Cairo
2012.12 - 2013.07
Education
Diploma -
Higher Institute of Tourism and Hotels
2009.01 - 2012.06
Skills
- Strong working knowledge of budgets
- Customer Service
- Strategic Planning
- Project scheduling
- Forecasting, profit and loss statements
- Proven ability to work effectively with
- All levels of staff and management;
- Ability to promote and participate in
- Team environment concepts
- Address guest concerns and react
- Quickly and professionally
- Ability to access and accurately input
- Information using a moderately
- Complex system when applicable
- Ability to think clearly, analyze and
- Resolve problems and exercise good
- Judgment under high pressure or
- Emergency situations
- Ability to perform job functions with
- Attention to detail, speed and accuracy
- Strong interpersonal skills
- KEY ACCOMPLISHMENT:
- Increased email subscribers by 40% in six
- ICDL, Certified from International British
- Institute for language and computer
- Outlook & Lotus Notes emailing system
- Opera
- Scala
- FBM System
- Jana System
- Ace System
- First Aid
- Fire Fighting
- Emergency Procedures
- Industrial Safety
- Basic and Advanced food Hygiene Cristal
- Hyatt school of hospitality
- Telephone manner and skills
- Credit card and dynamic currency exchange training by regional teacher
- Service Recovery Philosophy-Handling a guest complains
- Service through selling 1-2-3
- We are customer focused
- Hyatt on Skill
- Time and Task Management
- Revenue Maximization and up-selling techniques
- Train the trainer
Accomplishments
- Initiated aggressive customer servicetraining program that resulted in secretshop scores of 90% or higher
- Collaborated with culinary team to createattractive and appetizing signaturepresentations as central component ofmenu and theme, substantially increasingrepeat business
- Forged exceptional relationships withlocal vendors, securing timely delivery oftop-quality inventory while reducing foodcosts by 16%
- Spearheaded implementation ofinventory management software, saving in foodcosts by reducing total stock on handwhile eliminating key supply shortages
- Take responsibility for the business performance of the Banquet Operation;
- Analyze and plan banquet sales levels and profitability;
- Organize marketing activities, such as promotional events and discountschemes;
- Prepare reports at the end of the shift/week, including staff control, foodcontrol and sales;
- Create and execute plans for department sales, profit and staffdevelopment;
- Set budgets or agree them with senior management;
- Plan and coordinate menus;
- Coordinate the operation of the Banquet during scheduled shifts;
- Recruit, train, manage and motivate staff;
- Respond to customer queries and complaints;
- Meet and greet customers, organize table reservations and offer adviceabout menu andwine choices;
- Maintain high standards of quality control, hygiene, and health and safety;
- Check stock levels, order supplies and prepare cash drawers and pettycash
- Departmental Trainer
Languages
English
Fluent
Arabic
Fluent
Affiliations
- football
- swimming
Timeline
F&B manager
Holiday Inn Hotel
2023.03 - Current
Restaurants Manager
Somewhere Hotel Al Ahsa
2019.03 - Current
Assistant Outlet Manager
Rotana Hotel & Resorts
2017.07 - 2019.02
Captain waiter
Rotana
2015.08 - 2016.03
Waiter
Grand Hyatt
2013.07 - 2015.07
Waiter
Four Seasons Hotel
2012.12 - 2013.07
Diploma -
Higher Institute of Tourism and Hotels
2009.01 - 2012.06