Omer Ali Mohammed
JEDDAH
Summary
Experienced Service Manager skilled in team supervision, coordination and control. Built rapport and relationships to achieve business objectives. Coordinates people and resources well to achieve jobs within cost, quality and time constraints.
Overview
19
19
years of professional experience
9
9
years of post-secondary education
Work History
Service manager
Dal Motors company
Khartoum , Sudan
03.2023
- Coached and mentored new team members to build high-performing team for optimum productivity.
- Monitored operational progress against budgets for cost-effective service provision.
- Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement.
- · Displays extensive working knowledge of industry standards and practices, including product details and company services offered.
- Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally.
- Assists with or performs administrative tasks.
- · Resolves service desk problems and improves current service desk methods to increase productivity and customer service.
- Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
- · Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly.
Workshop manager
Dal Motors company
Khartoum , Sudan
12.2015 - 12.2017
- Maintained workshops by arranging tool and stock maintenance and repair of equipment for best value.
- Led workshop team, motivating and providing training in best practice where necessary.
- Allocated resources for production and used assets to produce target output.
- Managed safe use of workshops in compliance with relevant legislation.
- Organized team workflow, working within agreed budgets and schedules.
- Implemented staff training and development to improve team expertise and performance.
- Guided workshop staff to consistently deliver on service and productivity targets.
Reception supervisor
Dal Motors company
Khartoum , Sudan
01.2013 - 12.2015
- Monitored progress to determine timely completion aligned to the PT
- Ensures that Reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction. Depute for Service Manager in his absence for continuity of workshop operations.
- Ensure vehicle is received efficiently and in a professional manner, to assure customer that his vehicle is in safe.
- Ensure job card is opened efficiently and accurately for quick and correct execution of the job and once the job is completed; raise necessary invoices to ensure timely delivery and collection of payment from customers.
- Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.
Service advisor
Dal Motors Company
Khartoum, Sudan
01.2010 - 06.2013
- Booked appointments and managed vehicle drop-off pick-up.
- Oversaw workflow and schedule of dealership to entail smooth process.
- Responded to customer requests with friendly, knowledgeable service and support.
- Upsold products and services to customers to complement orders.
- · Customer handling, deal customers with a professional manner, accurately answering customers' needs improving high level of customer satisfaction in accordance with company polices.
- · Create work instruction sheet clear and accurately according to customer needs.
- Keep the customers informed of any changes or additional service needs.
- · Preparing the accurate quotes for work, obtaining approvals as per company guidelines.
- · Answering the incoming calls to deal with customer's request
Workshop Lead (Foreman)
Dal Motors Company
Khartoum, Sudan
01.2006 - 06.2010
- Monitored progress to determine timely completion aligned to the PT
- Report & update the progress of work on hand & maintain redo jogs to 0%.
- Achieving productivity as target, submit PQR as target.
- Ensure that technicians are performing the jobs within the standard time following the correct procedure and adhering to safety regulation and habits.
- Giving task to subordinates to achieve the target break down by the company's goals and policies.
- Monitoring and directing the typical daily work using existing capability.
- Establishing special parts ordering, receiving and storages procedure
Service technician
Dal Motors Company
Khartoum, Sudan
03.2002 - 06.2006
- Performed fault-finding checks on [vehicles] for swift diagnosis and repair.
- Assembled mechanical components following specifications to convert input motion.
- Discussed work orders with manager to determine priority tasks.
- Conducted diagnostic testing to identify damage equipment.
Field service technician
Aljundi Diesel center
Khartoum Industrial Area, Sudan
08.2001 - 03.2002
- Maximized service efficiencies by creating and maintaining accurate repair logs.
- Completed electrical inspection reports to enable fault diagnosis and repair.
- Resolved technical issues quickly to reduce electrical disruptions.
- Inspected diesel engines systems and components to successfully identify repair and replacement needs.
- Repaired faulty and damaged wiring to restore electrical function.
Service engineer
Khartoum Transportaion company
Khartoum North, Sudan
06.1999 - 09.1999
- Submitted detailed productivity and fault reports to support service Quality Control.
- Installed replacement parts and components within target timescales to minimise service delays.
- Soldered and adjoined key components, employing strict attention to detail to minimise errors.
- Ordered parts and components to facilitate installation and service works, liaising with suppliers to ensure adherence to set timeframes.
- Generated accurate paperwork and reports detailing repair, service and customer notes to maintain high quality documentation.
- Resolved and troubleshot large, complex issues escalated by junior engineers.
Education
Master of Business Administration - Project Management
Sudan Intenational University
Khartoum,Sudan 04.2015 - 05.2017
Bachelor of Engineering - Mechanical
Sudan University of Science & Technology
Khartoum , Sudan 03.2006 - 10.2009
Diploma - Automotive Engineering
Sudan University of Science & Technology
Khartoum,Sudan 04.1996 - 05.1999
Skills
- Service management
- Staff development
- Strategic planning
- Budgeting and fiscal reporting
Languages
Arabic
Native language
English
Advanced
Accomplishments
- Development of Dal Motors night shift operation (2006 to 2010), general repair & body repair, increase sales by 10%.
- Award customer excellency 2016, DMC, CRM.
- Modification of JIN BEI HAISE cooling system to pass SSMO test & requirement. (12/1/2017)
- Award as DG Hero during lock down from April to June 2020, fully support & keep DMC & dal food company operation during lock down.
- Participate, support & development of Changan Brand site (sales, manpower & equipment, this led to growth in sales & revenue by 12%, joined the site in 2016 as workshop manager
Timeline
Service manager
Dal Motors company
03.2023
Workshop manager
Dal Motors company
12.2015 - 12.2017
Master of Business Administration - Project Management
Sudan Intenational University
04.2015 - 05.2017
Reception supervisor
Dal Motors company
01.2013 - 12.2015
Service advisor
Dal Motors Company
01.2010 - 06.2013
Bachelor of Engineering - Mechanical
Sudan University of Science & Technology
03.2006 - 10.2009
Workshop Lead (Foreman)
Dal Motors Company
01.2006 - 06.2010
Service technician
Dal Motors Company
03.2002 - 06.2006
Field service technician
Aljundi Diesel center
08.2001 - 03.2002
Service engineer
Khartoum Transportaion company
06.1999 - 09.1999
Diploma - Automotive Engineering
Sudan University of Science & Technology
04.1996 - 05.1999
Training & Courses
· Capital Budgeting Analysis (12 November 2022)
· Strategy Development Workshop ( 24 October 2022 )
· Business Analysis Training Program ( 23 July 2022)
· Coaching Skills Training Program (17 June 2021)
· Excellence In Customer service (25 March 2021)
· Business Analysis Training (40 credited hours) (03 October 2019)
· Leading with Emotional Intelligence (15 July 2019)
· Finance for NONE Finance Course (12 October 2017)
· EMS , Body Electrical & CAN Diagnosis Training (13 July 2017)
· Effective Time , Task & Work Planning (17 October 2017 )
· Planning & Organizing (17 September 2017)
· Customer Service Excellence (21 May 2015 )
· Outlander& 4B1 Series Engine , Technical Highlights & service points (10 September 2012)
· Engine & MPI Advance Training Course (18 May 2010)
· Forman (MFOT) course (16 October 2003)
· MAGNA, F4A5 Auto Transmission, MPI & 6G74 Engine Training course (11 September 2003)
· Mitsubishi FV,FH,FK CANTER Training Course (10 April 2003)
References
References available upon request.
Training & Courses
· Capital Budgeting Analysis (12 November 2022)
· Strategy Development Workshop ( 24 October 2022 )
· Business Analysis Training Program ( 23 July 2022)
· Coaching Skills Training Program (17 June 2021)
· Excellence In Customer service (25 March 2021)
· Business Analysis Training (40 credited hours) (03 October 2019)
· Leading with Emotional Intelligence (15 July 2019)
· Finance for NONE Finance Course (12 October 2017)
· EMS , Body Electrical & CAN Diagnosis Training (13 July 2017)
· Effective Time , Task & Work Planning (17 October 2017 )
· Planning & Organizing (17 September 2017)
· Customer Service Excellence (21 May 2015 )
· Outlander& 4B1 Series Engine , Technical Highlights & service points (10 September 2012)
· Engine & MPI Advance Training Course (18 May 2010)
· Forman (MFOT) course (16 October 2003)
· MAGNA, F4A5 Auto Transmission, MPI & 6G74 Engine Training course (11 September 2003)
· Mitsubishi FV,FH,FK CANTER Training Course (10 April 2003)
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