OMER IRFAN

Working as CM Coordinator on MOBILY Managed Services project in Jeddah city, My company is associated with Ericsson. KSA.

• To manage trouble tickets within SLA.
• Coordination with higher management to share TT update.
• To work on weekly/ monthly CM trend
• Make follow-up with customer regarding critical + access issues.
• Provide technical support to field guys through OSS, ENM & SOEM.
• Analyze and reduce repetition
• Manage Critical Event [Audit, Hajj, Ramdan, F1, Etc.]

Working as shift lead on STC Managed Services project in Jeddah city, My company is associated with Ericsson.

• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Kept employees operating productively and working on task to meet business and customer needs.
• To manage Field PATs and JV`s with 3rd parties (EM, TNOC etc.)
• Share reports with management like TT report, MDT report, SLA report etc.
• Provide technical support to field teams through OSS, ENM & SOEM.
• Manage field teams and provide technical support.
• Provide technical training about Ericsson RBS and Mini link

Working on the STC Managed Services project in Jeddah city, My company is associated with Ericsson.

• Interacted effectively with site engineering team and field staff to coordinate work and recover issue within time
• Identified major issues that could arise and provided solutions for these problems.
• Prepared documentation that would be used in requests for proposal, FMR, GMR, etc
• Maintenance, commissioning and up gradation of Ericsson 6000 RBS (2G, WCDMA,LTE & 5G), SIU, TCU, Router R6K
• Troubleshooting, commissioning and SW up gradation of Traffic Node, ML and PT link alarms
• Configuration and routing of E1 on TN and Packet data on TN, ML
• Troubleshoot of XPIC, 2+XPIC, 2+SD link
• Perform HO3 or HO5(PAT) and Transmission Survey for LOS
• Perform Preventive Maintenance of Network
• Perform JV with 3rd party to isolate TRM/Power issue

• Worked on 2G & 3G RBS 6000 swap and Installation of TRM Equipment of Ericsson TN and ML 6000 on STC network in Jeddah and Makkah Cities.
• Worked on Sector/RU expansion
• Installation of New sites
• Perform HO3 or HO5
• Transmission Survey
• Interacted effectively with site engineering team and field staff to coordinate work that complied with design and documentation.
• Managed team in troubleshooting efforts that alleviated errors.

Working on TXM Implementation Dept Of Ericsson on MOBILY project in Jeddah.

• Worked on Ericsson Mini link Release 4 up to 5 and Ericsson Hi-Capacity Link
• Troubleshooting of TN & Hi-Cap Node Alarms
• Configuration and routing of Packet data on TN
• Link HW/Mod/SW Up gradation
• Installation and configuration of SD Link and XPIC Link
• Oil Clearance and completion of HO3 or HO5
• Transmission Survey

Worked on the WARID Managed Services project in Islamabad city.

• Identified major issues that could arise and provided solutions for these problems.
• Observed installations, inspection and testing processes to maintain consistent progress and best KPI
• Maintenance and commissioning of Ericsson 2000 RBS [2202, 2308, 2111, 2116, 2216, 2207. 2206, 2107, 2106]
• Maintenance and commissioning of Ericsson Classic, Ericsson Hi-Cap, MLTN 2p/6p/20p
• ➢ Maintenance and commissioning of NERA and MDRS
• ➢ Perform Corrective, Preventive Maintenance along with new scope acceptance in cluster.
• ➢ Upgrade MW TN, Classic, Hi-Cap nodes