Hi, I’m
OMER ALSIDDIG AHMED ABDALBAGIE
Riyadh,Saudi Arabia
Summary
University degree
- Sudan International University, Khartoum, Sudan
- Bachelor of Electrical Engineering, [2020]
Practical experiences
- Technical support engineer, Sahara Maintenance and Services Company Limited, Riyadh, Saudi Arabia From date[11/2022] currently work here
Overview
1
year of professional experience
5
years of post-secondary education
Work history
Sahara Maintenance Services Company LimitedRiyadh, Saudi Arabia
Technical Support Engineer
11.2022 - Current
Job overview
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Acquired, set up and configured hardware and software to meet specific customer requirements.
- Logged and followed-up on unresolved issues and edge cases not covered by internal resources.
- Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
- Anticipated and prevented issues with technical infrastructure to minimise downtime.
- Provided testing and systems administration support as required by multi-disciplinary teams.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Drove short-term troubleshooting and long-term improvement efforts across multiple platforms.
- Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
Sahara Maintenance Services Company LimitedRiyadh [King Saud University][ using Maximo system], Saudi Arabia
Data Entry Administrator
11.2022 - Current
Education
Sudan International UniversityKhartoum ,Sudan
Certificate of Higher Education from Electrical Engineering
01.2015 - 02.2020
University overview
- Member of the Honor Society in Sudan
- Honours Degree
- Course of study in [AutoCAD course]
- Course of study in [computer course]
- Solar energy workshop
- Holding a training course [medium voltage] with [the Sudanese Electricity Distribution Company]
- Academic Honors in [Electrical Control Systems]
- Members [Sudanese Engineers Syndicate]
Skills
- Hardware maintenance
- Process automation
- Quality Assurance reporting
- Troubleshooting proficiency
- Data entry
- Technical issues analysis
- Customer support needs assessment
- Technical documents comprehension
- Staff education and training
- Program knowledge[SCADA system]
- Hardware diagnosis
- Electrical Safety
- Calculating electrical loads
- Accuracy in action
- Adaptability
Languages
English
Intermediate
B1
Arabic
Master or proficient
C2
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Technical Support Engineer
Sahara Maintenance Services Company Limited
11.2022 - Current
Data Entry Administrator
Sahara Maintenance Services Company Limited
11.2022 - Current
Sudan International University
Certificate of Higher Education from Electrical Engineering
01.2015 - 02.2020