Hi, I’m
OMER ALSIDDIG AHMED ABDALBAGIE
Riyadh,Saudi Arabia
Summary
University degree
- Sudan International University, Khartoum, Sudan
- Bachelor of Electrical Engineering, [2020]
Practical experiences
- Technical support engineer, Sahara Maintenance and Services Company Limited, Riyadh, Saudi Arabia From date[11/2022] currently work here
Overview
1
year of professional experience
5
years of post-secondary education
Work history
Sahara Maintenance Services Company LimitedRiyadh, Saudi Arabia
Technical Support Engineer
11.2022 - Current
Job overview
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Acquired, set up and configured hardware and software to meet specific customer requirements.
- Logged and followed-up on unresolved issues and edge cases not covered by internal resources.
- Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
- Anticipated and prevented issues with technical infrastructure to minimise downtime.
- Provided testing and systems administration support as required by multi-disciplinary teams.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Drove short-term troubleshooting and long-term improvement efforts across multiple platforms.
- Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
Sahara Maintenance Services Company LimitedRiyadh [King Saud University][ using Maximo system], Saudi Arabia
Data Entry Administrator
11.2022 - Current
Education
Sudan International UniversityKhartoum ,Sudan
Certificate of Higher Education from Electrical Engineering
01.2015 - 02.2020
University overview
- Member of the Honor Society in Sudan
- Honours Degree
- Course of study in [AutoCAD course]
- Course of study in [computer course]
- Solar energy workshop
- Holding a training course [medium voltage] with [the Sudanese Electricity Distribution Company]
- Academic Honors in [Electrical Control Systems]
- Members [Sudanese Engineers Syndicate]
Skills
- Hardware maintenance
- Process automation
- Quality Assurance reporting
- Troubleshooting proficiency
- Data entry
- Technical issues analysis
- Customer support needs assessment
- Technical documents comprehension
- Staff education and training
- Program knowledge[SCADA system]
- Hardware diagnosis
- Electrical Safety
- Calculating electrical loads
- Accuracy in action
- Adaptability
Languages
English
Intermediate
B1
Arabic
Master or proficient
C2
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Timeline
Technical Support Engineer
Sahara Maintenance Services Company Limited
11.2022 - Current
Data Entry Administrator
Sahara Maintenance Services Company Limited
11.2022 - Current
Sudan International University
Certificate of Higher Education from Electrical Engineering
01.2015 - 02.2020
Similar Profiles
AHMED HASHIM AHMEDAHMED HASHIM AHMED
Admin at Sahara Maintenance Services Co.Ltd.Admin at Sahara Maintenance Services Co.Ltd.
Ali Al-melfiAli Al-melfi
Mechanical Engineer at SAHARA MAINTENANCE SERVICES CO.Mechanical Engineer at SAHARA MAINTENANCE SERVICES CO.
Steffon ElliottSteffon Elliott
Inventory Management Coordinator at Southern Maintenance Services Company LimitedInventory Management Coordinator at Southern Maintenance Services Company Limited
Ahmed AlrashidiAhmed Alrashidi
Country Sales Manager at flydubaiCountry Sales Manager at flydubai
Alsaeed AbdulkarimAlsaeed Abdulkarim
Command Center Support Officer at STC BANKCommand Center Support Officer at STC BANK