OMER OSMAN TAHA

Managing budget and achieving sales targets, ensuring employee satisfaction, and addressing operational challenges through daily meetings, Giving priority to the quality of service by applying the establishment's standards, Implement marketing strategies to enhance customer satisfaction and build a good relationship with insurance companies to achieve excellence operational, Support continuous improvement initiatives, and adhere to safety and quality standards

Oversee and manage service staff, maintain equipment and facilities, monitor job quality and KPIs, enforce budgetary control, and maintain employee satisfaction, Conduct regular staff meetings, participate in manager meetings, and follow document standards and guidelines.

Meeting customers to diagnose vehicle issues, checking vehicle servicing history and explain work to be done, provide repair estimates and agreements, repair orders create, monitor repair progress, ensure customer satisfaction by fixing their vehicles correctly in the first visit, Clearly explain all work and charges to customers upon delivery.

Monitoring and supervising production lines, conducting preventive and periodic maintenance, and ensuring compliance with ISO instructions through monitoring and following reports and lead a team of emergency maintenance personnel.

Distributing and monitoring jobs in the workshop, providing insurance advice and following up, and writing estimation reports for vehicle crashes and malfunctions.