Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Osama Alsahafi

Computer Engineer | UX/UI Designer | Data Analyst

Summary

Computer Engineering graduate with a strong foundation in data analysis and problem-solving. Skilled in collecting, analyzing, and interpreting data to improve service performance. Experienced in using real-time metrics to support decision-making and optimize customer experience. Passionate about transforming raw data into meaningful insights that help teams achieve their goals.

Overview

4
4
years of professional experience
2
2
Certifications
2
2
Languages

Work History

RTA

Upsource by Solutions - STC
02.2024 - Current
  • Tracked real-time agent activity, ensuring 99% schedule compliance and meeting SLA targets.
  • Utilized real-time data to detect and fix schedule deviations, helping the team reduce service delays by 12%.
  • Resolved scheduling and performance issues with team leaders, improving team efficiency by 18%.
  • Monitored live performance indicators, achieving 96% customer satisfaction and reducing average handling time by 15%.

Administrative of Labs & Educational Media

University of Jeddah
09.2023 - 04.2024
  • Supported lab operations by maintaining hardware and software systems used in computer engineering labs.
  • Assisted in troubleshooting network and system issues to ensure smooth lab activities.
  • Applied knowledge in software engineering to improve digital tools and automate basic lab tasks.
  • Collaborated with staff to implement technical solutions that enhanced the student learning experience.
  • Organized and participated in online safety awareness activities to promote cybersecurity best practices.

Cyber Security Specialist

Deepwater Technologies - CS Solutions
06.2021 - 12.2021
  • Acquired experience in managing small security incidents under guidance of staff.
  • Discussed security policies and provided first-step improvement proposals.

Education

Bachelor of Science - Computer Science & Engineering

University of Jeddah
04.2025 - 04.2025

Skills

  • Real-time data analysis

  • Utilizing real-time data

  • Resolving issues

  • Monitoring live performance indicators

  • Technical issue resolution

  • Operational issue resolution

  • Educational technology

  • Project management

  • Event organization

  • Activity monitoring

Certification

Certified [Six Sigma White Belt Certification (LSSWB)] ,[Aveta Business Institute]

Timeline

Bachelor of Science - Computer Science & Engineering

University of Jeddah
04.2025 - 04.2025

Certified [Foundations of User Experience (UX) Design], [Google]

04-2025

Certified [Six Sigma White Belt Certification (LSSWB)] ,[Aveta Business Institute]

03-2025

RTA

Upsource by Solutions - STC
02.2024 - Current

Administrative of Labs & Educational Media

University of Jeddah
09.2023 - 04.2024

Cyber Security Specialist

Deepwater Technologies - CS Solutions
06.2021 - 12.2021

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Osama AlsahafiComputer Engineer | UX/UI Designer | Data Analyst