Osama Elnagar

• Cultivated strong rapport with key account holders, promoting retention and loyalty.
• Analysed consumer data to predict future purchasing trends for informed decision-making.
• Generated new prospect leads through industry networking and strategic ambassador partnerships.

• Preparing and developing technical presentations to explain our company's products or services to customers.
• Discussing equipment needs and system requirements with customers and engineers.
• Collaborating with sales teams to understand customer requirements and provide sales support.
• Generating high-quality sales leads, following up after initial contact, securing and renewing orders, negotiating prices, completing sales, and arranging deliveries.
• Researching, developing, and modifying products to meet customers' technical requirements and needs.
• Helping customers who have problems with installed products and recommending improved or upgraded materials and machinery.
• Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customers.
• Identifying areas for improvement and communicating these issues as well as possible solutions to upper management.
• Setting and achieving sales goals and quotas.
• Training other members of the sales team on the technical aspects of the company's products and services.

• Developed marketing plans to support department strategies.
• Supported front-line sales teams with well-coordinated administrative operations.
• Managed team of 14 staff, driving performance with motivational strategies to exceed sales targets.

• Arranged regular meetings with clients to engage with new products and services.
• Handled multiple enquiries whilst maintaining outstanding customer service.
• Sourced new clients through targeted research and networking.

• Asec automation, Qena Egypt conducts maintenance operations and ensures a company's engineering policies are upheld
• Planned and managed resources and budget to support and deliver objectives.

Ensures operation of machinery and equipment by completing preventive maintenance requirements on engines, motors, pneumatic tools, conveyor systems, and production machines; following diagrams, sketches, operations manuals, manufacturer's instructions, and engineering specifications; troubleshooting malfunctions

• Maintained accurate and up-to-date records of equipment maintenance activities and repairs.
• Completed all assigned work on time and to high quality standards.
• Responded to plant breakdowns and emergency callouts.

• Maintained detailed shift reports, offering crucial insights for future improvements.
• Resolved technical issues and provided approval recommendations effectively.
• Evaluated product performance and advised on improvement strategies.