Osama El Sawah
Dammam,Saudi Arabia
Summary
Experienced professional with a strong background in retail marketing, customer service, and business development. Demonstrates expertise in cash handling, payment processing, and customer relations. Proven ability to analyse customer needs and implement effective sales action plans. Skilled in product knowledge, opening and closing procedures, and managing service agreements. Adept at problem solving, teamwork, and collaboration with a flexible schedule to meet business demands. Career goal includes leveraging extensive skills in inside and outside sales to drive business growth and enhance customer satisfaction.
Overview
14
14
years of professional experience
Work History
Medical sales representative
Dammad For Medical
Dammam, Eastern Province
04.2011 - 03.2013
- Achieved sales targets by promoting pharmaceutical products to healthcare professionals.
- Established strong relationships with key opinion leaders in the medical field for effective product promotion.
- Expanded customer base by identifying and reaching out to potential clients.
- Delivered detailed presentations about medical products to healthcare professionals, resulting in increased knowledge and understanding.
Marketing executive
Bina Holding(precast-readymix-engineering consult)
Dammam, Eastern Province
05.2013 - 05.2014
- Utilised data analytics tools to monitor campaign performance and make necessary adjustments for maximising effectiveness.
- Developed comprehensive marketing strategies to enhance brand visibility.
- Led the creation of digital campaigns, resulting in significant audience engagement.
- Boosted customer retention by implementing effective email marketing tactics.
Real estate sales representative
Taymar For Real-Estate
Dammam, Eastern Province
07.2014 - 04.2016
- Increased property listings by establishing strong relationships with potential sellers.
- Secured quick sales for clients through effective marketing strategies.
- Achieved successful negotiation outcomes by using persuasive communication skills.
- Established a broad network of contacts in the real estate industry to enhance client prospects.
- Performed market analyses, resulting in competitive pricing suggestions for clients.
- Conducted comprehensive viewings of properties for potential buyers' satisfaction.
- Developed compelling property descriptions to attract more prospective customers.
- Ensured smooth transactions by maintaining regular contact with solicitors and conveyancers.
- Facilitated improved buyer-seller relations through excellent customer service skills.
- Handled paperwork efficiently to expedite the sale process smoothly.
- Managed contracts, ensuring adherence to legal requirements and standards within the real estate sector.
- Demonstrated properties effectively, leading to increased interest from potential buyers.
- Handled negotiations between buyers and sellers tactfully, fostering amicable agreement terms.
- Answered phone calls and emails from potential and existing customers.
- Showed residential properties and explained features, value and benefits of available homes.
- Managed and rented out rental properties.
- Photographed properties to showcase rooms, features and outdoor spaces.
- Marketed properties to buyers on waiting lists to increase viewings and offers.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Professionally represented sellers in complex negotiation with prospective buyers.
- Assisted clients with corporate relocation services.
- Guided homebuyers and sellers through process of short sales.
- Collated detailed property information and organised photo shoots.
- Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.
- Managed customer relationships to achieve high satisfaction rate.
- Managed multiple rental properties with outstanding planning and organisation.
- Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
- Communicated terms and conditions to prospective buyers or tenants.
- Identified and planned new real estate projects and new building construction in partnership with developers.
Real Estate Sales and Marketing Manger
Taymar For Real Estate
Dammam, Eastern Province
05.2016 - 07.2018
- Developed successful marketing strategies to increase brand visibility.
- Managed and motivated sales team for enhanced performance.
- Led product launches with high-level strategic planning.
- Coordinated market research studies, resulting in better understanding of target audience.
- Delivered innovative marketing campaigns for increased customer engagement.
- Oversaw daily sales operations, ensuring efficient workflow.
- Conducted competitor analysis to stay ahead in the market.
- Executed promotional events, enhancing public awareness of new products.
- Fostered strong relationships with key clients for business growth.
- Trained sales staff, leading to improved selling techniques and customer service skills.
- Negotiated contracts with suppliers and vendors, securing beneficial terms for company.
- Analysed market trends with thorough research and data evaluation.
- Created compelling sales pitches to attract potential customers.
- Set ambitious sales targets to motivate team members.
- Implemented effective pricing strategies, considering competitor activity and market conditions.
- Managed customer queries to improve overall service experience.
- Developed new sales strategies for enhanced revenue generation.
- Delivered excellent customer service by addressing and resolving issues promptly.
- Conducted regular staff training to increase product knowledge and sales skills.
- Reviewed and analysed sales figures, resulting in strategic planning and forecasting.
- Coordinated with other departments to ensure smooth operations.
- Established strong client relationships which resulted in repeat business.
- Implemented promotional campaigns, leading to increased product visibility.
- Supervised the sales team, enhancing their performance and productivity.
- Ensured adherence to company standards by conducting routine checks and balances.
- Identified potential markets with detailed research and analysis.
- Negotiated deals with suppliers, securing best prices for products.
- Collaborated with marketing team to design effective sales promotions.
- Maintained up-to-date knowledge of market trends for informed decision making.
Lawyer
My Privte Office
Zagazig, egypt
12.2018 - 11.2024
- Achieved favourable outcomes by meticulously preparing case briefs and legal documents.
- Negotiated settlements for civil disputes, resulting in satisfactory resolutions.
- Improved client relationships with effective communication and clarification of legal jargon.
- Researched relevant laws to support defence strategies, leading to successful court outcomes.
- Drafted legal advice for clients, enabling informed decision-making process.
- Interpreted complex legislation, simplifying understanding for clients.
- Represented clients in court proceedings, advocating their rights and interests effectively.
- Conducted comprehensive due diligence for corporate transactions, ensuring regulatory compliance.
- Liaised with judicial staff to manage court schedules efficiently.
- Oversaw paralegal team to ensure timely preparation of legal documents.
- Prepared witnesses for trial which significantly boosted confidence and credibility on stand.
- Managed high-volume case loads whilst maintaining exceptional standards of professionalism and efficacy.
- Analysed evidence thoroughly, resulting in robust defence cases.
Education
Bachelor of Laws - LLB - General Law
Zagazig Universty
Egypt /2004 - /2008
course - property Mangment
Chamber of Commerce
Dammam, Eastern Province /2015 -
Skills
- Retail marketing
- Cash handling
- Customer Service
- Customer relations
- Payment Processing
- Product knowledge
- Opening and closing procedures
- Business development
- Marketing
- Customer needs analysis
- Problem solving strength
- Teamwork and collaboration
- Product and service knowledge
- Customer contract management
- Business development techniques
- Sales action plan implementation
- Inside and outside sales
- Service agreements
- Flexible schedule
Languages
Arabic
Elementary
English
Elementary
Timeline
Lawyer
My Privte Office
12.2018 - 11.2024
Real Estate Sales and Marketing Manger
Taymar For Real Estate
05.2016 - 07.2018
Real estate sales representative
Taymar For Real-Estate
07.2014 - 04.2016
Marketing executive
Bina Holding(precast-readymix-engineering consult)
05.2013 - 05.2014
Medical sales representative
Dammad For Medical
04.2011 - 03.2013
Bachelor of Laws - LLB - General Law
Zagazig Universty
/2004 - /2008
course - property Mangment
Chamber of Commerce
/2015 -
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