Osama Jawaid
damm,Saudi Arabia
Summary
Iam a candidate to work in a competitive environment that effectively utilizes my analytical, leadership and organizational skills to conceive and achieve solutions. An experienced telecom engineer with 9+ years of experience. A key point in my career is to communicate and grasp all stakeholders at my level to achieve all the goals
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Coordinator/RF Engineer for STC MS Project
Advanced Communications & Electronics Systems Co
07.2023 - Current
- Responsible for WT activities in the east region
- Meeting customer requirements and delivering the reports and KPI targets on time
- Inter department coordination within stc and other vendors to optimize the process without delays
- Managing customer complaints with complaint handler team with e2e troubleshooting and optimizing the issue.
- Checking KPIs on UPM for any abnormality impacting on services
- Also responsible for fine tuning on active systems to improve radio network, Analysis & Optimization
- Assessment of central and east region reports and finding out the root cause of the issue
- Sharing monthly reports with stc for pod acceptance
- Coordinating with FME for any optimization related issues
- RTTS Handling for alarms and tickets under optimization domain
- Dealing with knock teams for rectification tickets and following up with WSMC
- Dealing different IBS Customers like Aramco, Government sectors, Hospital, hotels. etc
- Good leadership skills and effective working both independently and as a team member.
Project Coordinator for Mobily project
LCC Saudiarabia
Riyadh
01.2016 - 01.2019
- Managing the team of 12 engineers on the field for drive test.
- Assigning drive test team to newly aired sites (Pre-Launch)
- Analysis of drive test log files and troubleshooting of the problems related to coverage, quality, drop calls, Blocked calls, Handover failure, overshooting and interference based on Events, Layer2/Layer3 message by using discovery.
- Pre and post cluster e2e optimization with the help of Optimizers
- RF optimization for 2G, 3G and LTE post processor & RF drive test result using Genex Assistant, Discovery, Actix analyzer.
- Customer Complaints resolution.
- Proposing mechanical tilts for site after close observation of drive test report
- Analysis the failure of I-RAT, Inter, Intra handovers
- Recommend any hard/soft changes necessary in the network depending on daily/average trends on the cells.
- Identify the cross-feeder issues and rectify with the help of operation field teams.
- Drive test analysis post processing, drop calls, handover issues, missing neighbors RRC setup failures.
- Preparing reports on Clusters level optimization, Monitoring & ensuring consistent RSRP, RSRQ and SINR parameter performance for better coverage of the site.
- Responsible for physical optimization involving recommendation mechanical tilts, azimuths depending on the physical view of the area.
- Key point is to coordinate with field teams and stakeholders for quick response.
Drive Test Engineer
LCC Saudiarabia
Riyadh, Riyadh Region
07.2015 - 08.2016
- Company Overview: (LCC) A TECHMAHINDRA COMPANY
- Performing drive test for sites using TEMS testing kits in idle and dedicated modes for SSV and clusters.
- Performing drive tests for GSM/WCDMA/LTE in complained areas to locate and solve the problem.
- Conducting Pre and post SSV, coverage test, fixed point throughput test, etc.
- Identification of faults and issues during the drive test e.g. sector swaps (complete & partial)
- Identification of low power and faulty TRXs and doing the time slot verification.
- Checking for Inter-site & Intra-cell handovers and perform neighbor verification.
- Performing walk test for IBS Sites with TEMS pocket.
- (LCC) A TECHMAHINDRA COMPANY
Technical Support Executive
PTCL
01.2014 - 01.2015
- Company Overview: PAKISTAN TELECOMMUNICATIONS CO., LTD
- Provided comprehensive technical support to field technicians and end-users, addressing issues such as frequent broadband disconnections and service interruptions.
- Authentication and sync loss issues on AAA portal.
- Highly skilled in installing, disconnecting, and repairing broadband services of individual customers and cooperate settings.
- Installation, repairing and testing of all kinds of broadband products including IPTV, network related issues.
- Troubleshooting activities with field technicians through multimedia broadband core (MMBB) and port hanging issues.
- Performed testing and commissioning of broadband services for customers across Pakistan, ensuring compliance with service standards.
- PAKISTAN TELECOMMUNICATIONS CO., LTD
Education
Bachelor of Engineering - Electronics
Sir Syed University of engineering and technology
Pakistan 01.2010 - 12.2013
Skills
- Experienced in resource allocation
- Office administration
- Communication skills
- Team building
- Customer interfacing
Languages
English
Advanced
Certification
Prepared for PMP Exams, Exam date is set to give Exam.
Certificate of data protection and privacy
Certification of health and safety
References
References available upon request.
Timeline
Coordinator/RF Engineer for STC MS Project
Advanced Communications & Electronics Systems Co
07.2023 - Current
Project Coordinator for Mobily project
LCC Saudiarabia
01.2016 - 01.2019
Drive Test Engineer
LCC Saudiarabia
07.2015 - 08.2016
Technical Support Executive
PTCL
01.2014 - 01.2015
Bachelor of Engineering - Electronics
Sir Syed University of engineering and technology
01.2010 - 12.2013
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