Osama Kamili

In my dual role as a Technical Support and Logistics Coordinator at a startup logistics company, I provide comprehensive technical assistance by troubleshooting and resolving system issues, managing customer support communications via email and phone, and liaising with development teams to ensure timely resolution of technical problems. Concurrently, I handle order processing and coordinate between departments to facilitate accurate and efficient fulfillment of client requests. I maintain clear and professional correspondence with clients and internal teams, track order statuses, and support administrative workflows to ensure smooth daily operations and high customer satisfaction.

Continuation of my previous job duties, but performed remotely

As a Technical Support Specialist, I was responsible for responding to customer inquiries and resolving their technical issues efficiently. I managed the support application system by tracking and handling support requests, while also responding to emails and phone calls daily. Acting as a liaison between customers and the development team, I reported system issues to programmers and coordinated meetings to follow up on problem resolution and system updates. Additionally, I handled financial mediation processes related to customer payments, ensuring refunds were processed promptly when payment issues occurred. Throughout my role, I maintained high-quality service standards to ensure customer satisfaction through continuous follow-up and prompt support.