Summary
Overview
Work history
Education
Skills
courses & certification
Languages
Timeline
Generic

OSAMA KHALAF

Riyadh,Saudi Arabia

Summary

Highly skilled professional with expertise in communication, financial reporting, and operational strategy. Demonstrates strong capabilities in customer relationship management, time management, and problem solving, complemented by tact and a sense of responsibility.

Overview

11
11
years of professional experience
2015
2015
years of post-secondary education

Work history

Operations Manager

ALINMA BANK
01.2022 - 08.2025
  • Prepared year-end financial closures for branches and ensured accuracy for submission to the finance department (Al Nada Branch - Al Naseem Branch - Al Rayyan Branch - Al Rawdah Branch).
  • Audited and verified new accounts to ensure compliance with regulations and requirements.
  • Reviewed financing contracts (Personal / Real Estate) and maintained continuous communication with the credit administration to process all contracts.
  • Resolved and closed all complaints and service requests and responded to the Central Bank.
  • Monitored the NPS system for customer satisfaction and evaluation.
  • Authorized all branch operations (account openings, money transfers, deposits and withdrawals, card issuance, financing executions, account closures).
  • Matched the actual cash inventory in the branch with the system-recorded inventory.

Comprehensive

ALINMA BANK
01.2020 - 01.2022
  • Issued debit and Visa cards while opening bank accounts for clients.
  • Executed financing contracts for personal and real estate purposes.
  • Attracted new clients through targeted outreach initiatives.
  • Successfully delivered on tasks within tight deadlines.
  • Supported team by demonstrating respect and willingness to help.
  • Increased customer satisfaction by resolving issues.
  • Oversaw daily operations to achieve high productivity levels.

Banking Services Officer

ALINMA BANK
01.2016 - 01.2020
  • Executed cash transactions, including deposits, withdrawals, and money transfers.
  • Prepared bank guarantees and letters of credit to facilitate financial operations.
  • Maintained ATMs, addressing and resolving technical issues efficiently.

Project and Research Management - Intern

KING ABDULAZIZ CITY FOR SCIENCE AND TECHNOLOGY
01.2015 - 01.2016
  • Evaluated research proposals for feasibility and assessed potential national benefits.
  • Aligned research project items with financial support requirements from Ministry of Finance.

Education

Bachelor's - Economics

Imam Muhammad ibn Saud Islamic University

Skills

  • Communication skills
  • Financial reporting
  • Operational strategy
  • Customer relationship management
  • Time management
  • Problem solving
  • Tact
  • Sense of responsibility
  • Microsoft Office
  • Social media proficiency

courses & certification

  • Credit Counselor Course - Financial Academy
  • Vertical and Cross Selling - STC
  • Anti-Money Laundering and Counter-Terrorism Financing - Alinma Bank

Languages

Arabic
English

Timeline

Operations Manager

ALINMA BANK
01.2022 - 08.2025

Comprehensive

ALINMA BANK
01.2020 - 01.2022

Banking Services Officer

ALINMA BANK
01.2016 - 01.2020

Project and Research Management - Intern

KING ABDULAZIZ CITY FOR SCIENCE AND TECHNOLOGY
01.2015 - 01.2016

Bachelor's - Economics

Imam Muhammad ibn Saud Islamic University

Similar Profiles

Create profile
OSAMA KHALAF