Osama Qandil
Riyadh,Riyadh Region
Summary
Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customize client needs. Eager to enhance skills and achieve growth in organization.
Work History
Technical support engineer(AI Department) / Sales
High Point Technology
Riyadh, Riyadh Region
12.2023 - Current
- As a technical engineer, we're responsible of conducting sites surveys to make sure the environment fits the needs and suits of a client. This step also involves initial testing, deployment and configuration.
- We ensure that the robots are calibrated and satisfy the expected performance to the cleint.
- We provide technical support such as user training, troubleshooting when it comes to software and hardware issues.
- We perform preventive maintenance to minimize the downtime and increase the longitivity of the robot and the service.
Technical support
Cloud Data Solution (CDS)
Amman, Jordan
05.2022 - 07.2023
- Followed technical documentation for accurate installation, maintenance and repair work.
- Established and troubleshot network and data communications systems.
- Offered technical advice to programmers and developers to help optimise designs.
- Answered user questions about hardware and software operation to help resolve problems.
- Used [Software] to track support tickets and document actions.
Technical support engineer
Jordan Data Systems (JDS)
Amman, Jordan
07.2021 - 01.2022
- Installing and operating servers in data centers
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Provided testing and systems administration support as required by multi-disciplinary teams.
Education
Bachelor of Technology - Computer Science
08.2018 - 07.2022
Degree : 73.6
Skills
- Teamwork and Collaboration
- Critical Thinking
- Training and Development
- MS Office
- Multitasking Abilities
- Data Entry
- Dependable and Responsible
Languages
English
Advanced
Arabic
Native
Affiliations
- Video Editing
- Video Games
Certification
- PYTHON COURSE/60 HOURS\(SDK) Training Center Critical Thinking 2019-07
- Front End Web Design 2021-02
- Database Design And Programming 2022-01
- TRAINING CERTIFICATE For an EasyMile EZ10 Vehicle :Product Basics Vehicle Handling, Vehicle Operation, Vehicle Logistics, Advanced Operation and Diagnostic 2024-2
GRADUATION PROJECT
- TO COMPLETE A BACHELOR'S DEGREE IN COMPUTER SCIENCE, I HAVE TO DO A PROJECT .
- MY PROJECT IS ATTENDANCE USING FACE RECOGNITION TO ILLUSTRATE: IN THE GRADUATION PROJECT SOLVE AND IMPROVE THE PROBLEM OF ATTENDANCE AND ABSENCE IN UNIVERSITY LECTURES THROUGH THE WORK OF THE FACIAL RECOGNITION SYSTEM.
- A FACIAL RECOGNITION SYSTEM IS A TECHNOLOGY CAPABLE OF MATCHING A HUMAN FACE FROM A DIGITAL IMAGE OR VIDEO FRAME TO A DATABASE OF FACES, TYPICALLY USED TO AUTHENTICATE USERS THROUGH IDENTITY VERIFICATION SERVICES, AND WORKS BY IDENTIFYING AND MEASURING FACIAL FEATURES FROM A GIVEN IMAGE.
- THE SOFTWARE USES DEEP LEARNING ALGORITHMS TO COMPARE A LIVE CAPTURED IMAGE TO THE STORED FACE PRINT TO VERIFY ONE'S IDENTITY. IMAGE PROCESSING AND MACHINE LEARNING ARE THE BACKBONES OF THIS TECHNOLOGY.
Timeline
Technical support engineer(AI Department) / Sales - High Point Technology
12.2023 - Current
Technical support - Cloud Data Solution (CDS)
05.2022 - 07.2023
Technical support engineer - Jordan Data Systems (JDS)
07.2021 - 01.2022
Yarmouk University - Bachelor of Technology, Computer Science
08.2018 - 07.2022
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