OSAMA RAMADAN
Riyadh,Saudi Arabia
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work history
General Manager
Zamzam Hospital
Menoufia, Egypt
11.2011 - 01.2018
- Implemented effective customer service procedures to encourage positive feedback.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Recruited top-performing candidates to build staff retention and team performance.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Generated business, cost and employee reports to management.
- I do the best effort on the all of the day-to-day administrative tasks required to keep a medical practice running smoothly focus on the business aspects of operating a medical office, with duties that may include ordering supplies, hiring staff and budgeting. Work with administrators to plan and coordinate the health services of a hospital.
- Supervise all areas of a hospital, including physicians, , nursing.
- Draw with sharing other management staff the plan for tomorrow To update our hospital.
Orthopedic surgery resident and specialist
Zamzam Hospital
Menoufia, Egypt
12.2007 - 01.2018
Orthopedic surgery resident
Cairo University hospitals
Cairo, Egypt
05.2014 - 05.2015
- Two days weekly facing Orthopedic E.R. patients and emergency orthopedic operations.
- Two days weekly elective orthopedic operations.
- Two days weekly outpatient orthopedic clinics.
- One day weekly for staff members weekly round (how to take the decisions).
E.R. manager
Zamzam Hospital
Menoufia, Egypt
10.2009 - 10.2011
- Provide clinical care to patients and assume overall responsibility for the delivery of specialist services in the Emergency Department ensuring the provision of a continuous of patient care.
- Expert in management of high risk patients, poly trauma patients.
- Follow up and organizations of ER Duties, and staff.
- CME organizations and update of all members of ER.
- Selection of ER staff members, and organized their duties to do that smoothly.
- Check the quality and status of all equipment, drugs, and medical supplies.
General practitioner doctor
Zamzam Hospital
Menoufia, Egypt
03.2007 - 11.2007
House officer doctor
Tanta University Hospital
Tanta, Egypt
03.2006 - 02.2007
Education
Diploma - healthcare management and Operation excellence
The American University in Cairo
Cairo _ Egypt 04.2022 - 04.2023
Course - Emotional intelligence
The American University in Cairo
Cairo _ EgyptCourse - Design thinking
The American University in Cairo
Cairo _ EgyptCourse - Information Literacy
The American University in Cairo
Cairo _ EgyptMaster - Orthopedic surgery
Cairo University
Cairo _ EgyptSkills
- Customer service-oriented
- Performance improvements
- Strategies and goals
- Business development
- Organised and efficient
- Inventory control
- Leadership and team building
- Staff training/development
- Customer retention
- Operations management
- High-value project management
- Change managment
Languages
Arabic
Native
English
Upper intermediate
Timeline
Diploma - healthcare management and Operation excellence
The American University in Cairo
04.2022 - 04.2023
Orthopedic surgery resident
Cairo University hospitals
05.2014 - 05.2015
General Manager
Zamzam Hospital
11.2011 - 01.2018
E.R. manager
Zamzam Hospital
10.2009 - 10.2011
Orthopedic surgery resident and specialist
Zamzam Hospital
12.2007 - 01.2018
General practitioner doctor
Zamzam Hospital
03.2007 - 11.2007
House officer doctor
Tanta University Hospital
03.2006 - 02.2007
Course - Emotional intelligence
The American University in Cairo
Course - Design thinking
The American University in Cairo
Course - Information Literacy
The American University in Cairo
Master - Orthopedic surgery
Cairo University
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