Osama Saleh
Saudi Arabia
Summary
Cybersecurity and IT professional with over 2 years of experience in IT operations and national smart parking projects. Skilled in networking, databases, ITSM, and system monitoring (Grafana), with proven ability to resolve incidents and maintain service availability. Certified in CCNA, Security+, eJPT, and SC-900, and currently pursuing a Master’s in Cybersecurity. Highly adaptable, collaborative, and eager to contribute to SOC and cybersecurity projects.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
IT Operations
SAMI-AEC
Madinah
01.2024 - Current
SEVEN Project – Entertainment Facilities (Saudi Entertainment Ventures)
- Provided IT and technical support for SEVEN entertainment projects
- Troubleshot applications, hardware, and networking issues to ensure smooth operations
- Collaborated with cross-functional teams to deliver reliable IT services to entertainment facilities
Mawqifi Smart Parking Projects – Airports Across Saudi Arabia
- Supported deployment and operation of Mawqifi smart parking systems across major airports in the Kingdom.
- Resolved hundreds of incidents related to QR/barcode scanning, payment gateways, and backend applications.
- Utilized SQL databases to update and validate customer permit records, ensuring accuracy and reliability.
- Monitored systems using Grafana dashboards to track performance, availability, and service health.
- Worked with ITSM tools to log, track, and resolve incidents efficiently in line with ITIL best practices.
IT support
Crowne Plaza
Madinah
01.2023 - 01.2024
Crown Plaza – IT Department | 2023 – 2024
- Provided day-to-day technical support for hotel staff, resolving issues related to systems, applications, and hardware.
- Assisted in managing user accounts and access controls to maintain system security.
- Supported system backups and recovery procedures to ensure business continuity.
Intern
Anwar Al Madinah Mövenpick
Madinah
05.2021 - 07.2021
Anwar Al Madinah Mövenpick – Internship | 2021
- Supported IT operations and troubleshooting.
- Gained practical exposure to system administration in a corporate environment.
Education
Bachelor of computer science -
Taibah
Medina, Medina Region 01.2018 - 11.2022
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Skills
Technical Skills
- Networking & Systems: Cisco CCNA, Active Directory, DHCP, DNS, VPN, Wi-Fi troubleshooting
- Cybersecurity: Incident Response, ITSM (ITIL framework), Vulnerability Assessment, Penetration Testing (eJPT), Security fundamentals
- Monitoring & Tools: Grafana dashboards, SQL Databases, Backup & Recovery solutions
- IT Operations: Troubleshooting (Hardware/Software), System Administration, Access Control Management
- Problem-Solving & Analytical Thinking
- Communication & Team Collaboration
- Adaptability & Flexibility (worked across multiple projects/sites)
- Time Management & Working Under Pressure
Certification
- Cisco Certified Network Associate (CCNA)
- CompTIA Security+
- eLearnSecurity Junior Penetration Tester (eJPT)
- Microsoft SC-900
- CompTIA CySA+ (In Progress)
Timeline
IT Operations
SAMI-AEC
01.2024 - Current
IT support
Crowne Plaza
01.2023 - 01.2024
Intern
Anwar Al Madinah Mövenpick
05.2021 - 07.2021
Bachelor of computer science -
Taibah
01.2018 - 11.2022
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