Osama Shash
Zagazig
Summary
Driven by initiative and a strong dedication to accuracy, I advanced from an Accountant Trainee at Fashion International Group to a Senior Teller at E'BANK, enhancing customer satisfaction through expert financial guidance and efficient service. Proficient in financial software and consumer banking, my career is marked by a commitment to efficiency and exceptional customer service. Hardworking Senior Teller educated in working with banking tools and solving problems efficiently and effectively. Manages multiple tasks simultaneously while meticulously monitoring details. Provides personalized attention to all customers. Solid knowledge of compliance and banking regulations.
Overview
4
4
years of professional experience
Work History
Senior Teller
Export Development Bank of Egypt ( E'BANK )
06.2023 - Current
- Probe for customer financial needs and recommends bank products and services
- Process deposits to customer accounts
- Process and properly record the sale of monetary instruments
- Act in a supervisory capacity as necessary, using increased authority levels, above those of an entry-level teller, to review and approve certain transactions
- Cross-trained on routine customer service representative and platform responsibilities in an effort to aid the employee in offering a new experience or for business purposes
- Contribute to the efficient operation of the branch by performing or assisting with other branch duties such as maintaining branch vault cash, night deposit transactions, maintaining branch logs, opening and closing vault, settling and maintaining ATM
- Refer to retail loan and deposit products
- Provide prompt, efficient and friendly service to Bank customers ensuring that all customer transactions are handled timely and accurately according to guidelines
- Balance cash drawer and maintain drawer within limits
- Assist other branch team members in non-primary assigned duties when necessary
Junior Teller
Export Development Bank of Egypt ( E'BANK )
06.2021 - 06.2023
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts.
- Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed
- Reconcile cash drawers at the end of shift, count and package coins and currency, turn in any excess or damaged currency to head teller
- Track, record, report, and store transactional information and special requests
- Provide a high level of customer service, offering answers and assistance with a smile
Accountant Trainee
Fashion International Group (FIG),
06.2020 - 12.2020
- Worked alongside the finance team, handling check cashing, payments to suppliers, and budget tracking.
- Supported the program management team by preparing monthly financial reports and analyzing GL reconciliations.
- Identified and implemented necessary adjustments, ensuring accurate financial records.
Education
MBA - Financial Management, Corporate Strategy, And Busi
Arab Academy For Science, Technology & Maritime
Cairo, Egypt 2023
BBA - Bachelor of Business Administration, Accounting
Arab Academy For Science, Technology & Maritime
Cairo, Egypt 2018
Skills
- Consumer Banking
- Initiative and Self-Motivation
- Financial software
- Staff Management
- Basic math and computer skills
- Cash-handling experience
- Excellent communication, customer-service, and time-management skills
- Ability to pass a background check
- Strong dedication to accuracy and efficiency
- Skills for upselling and recommending products
Additional Information
Training & Projects
- Human Resources 2015
- Investment 2016
- Strategic Management 2018
- Int’ Business Administration 2018
- Unit Money Launders 2021
- Information Security 2021
- Fraud and Forgery 2022
- Security Awareness 2022
- Danger Zone 2023
- Digital Bank 2023
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Senior Teller
Export Development Bank of Egypt ( E'BANK )
06.2023 - Current
Junior Teller
Export Development Bank of Egypt ( E'BANK )
06.2021 - 06.2023
Accountant Trainee
Fashion International Group (FIG),
06.2020 - 12.2020
MBA - Financial Management, Corporate Strategy, And Busi
Arab Academy For Science, Technology & Maritime
BBA - Bachelor of Business Administration, Accounting
Arab Academy For Science, Technology & Maritime
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