Osama Fahad Al Jebawi

Infrastructure & Data Center Management:
Manage and maintain enterprise IT infrastructure across multiple data centers,
ensuring high availability, scalability, security, and operational excellence.
Plan and execute infrastructure projects, including server deployments,
virtualization, storage expansion, and data center migrations.
Monitor infrastructure health, capacity, availability, and performance, implementing
proactive improvements and capacity planning.
Participate in infrastructure architecture, technology evaluation, and modernization
initiatives.
VMware Virtualization:
Administer VMware vSphere, ESXi, vCenter, vSAN, and VxRail environments,
including deployment, upgrades, lifecycle management, performance tuning, and
troubleshooting.
Develop and maintain highly available virtual infrastructure using VMware HA, DRS, vMotion, Storage vMotion, and cluster optimization.
Enterprise Storage & Backup:
Manage enterprise storage platforms including Dell EMC PowerStore, VNX, ECS,Data Domain, NetApp, Pure Storage SAN infrastructure.
Design, implement, and administer Backup, Disaster Recovery, and replication:
solutions using Veeam and Dell Technologies.
Ensure data protection, business continuity, storage optimization, and disaster
recovery readiness.
Microsoft Infrastructure:
Design, implement, and administer Microsoft Exchange Server 2019 (On-Premises)
for more than 12,000 users, including Microsoft 365 integration and migration.
Administer Microsoft Windows Server, Active Directory, DNS, DHCP, Group Policy,
Certificate Services, and enterprise identity services.
Linux & Automation:
Install, configure, and administer Red Hat Enterprise Linux, Ubuntu, and CentOS
servers.
Manage Linux patching, security hardening, Active Directory integration, and system monitoring.
Automate Linux administration using Ansible for patch management, configuration
enforcement, software deployment, and user administration.
Security, Availability & Compliance:
Implement infrastructure security best practices, vulnerability remediation, patch management, and cybersecurity compliance.
Develop and maintain High Availability (HA), Disaster Recovery (DR), and Business Continuity solutions.
Ensure compliance with ITIL, ISO 20000, ISO 27001, change management, incident management, and service management processes.
Incident & Operations Management:
Lead Level-3 troubleshooting for critical enterprise infrastructure, performing root
cause analysis and minimizing downtime.
Support 24×7 mission-critical operations and participate in major incident response and on-call support.
Cloud & Hybrid Infrastructure:
Support Microsoft 365, AWS, and hybrid cloud initiatives, integrating cloud services with enterprise infrastructure.
Vendor & Technical Leadership Coordinate with vendors including Dell Technologies, VMware, Microsoft, and
technology partners for support, upgrades, and project delivery.
Create technical documentation, SOPs, architecture diagrams, and disaster
recovery documentation.

Led the design, implementation, and commissioning of the SAHER Data Center from the ground up, delivering the complete enterprise infrastructure, virtualization,
storage, Microsoft platforms, and operational readiness.
Designed, deployed, and administered the enterprise.

Microsoft Active Directory
infrastructure, including Domain Controllers, DNS, DHCP, Group Policy, Organizational Units (OUs), identity and access management, and security policies for thousands of users.
Implemented and configured Microsoft System Center Operations Manager (SCOM) to provide enterprise infrastructure monitoring, health dashboards,
performance reporting, alerting, and automated email notifications.
Deployed and administered Microsoft System Center Configuration Manager (SCCM) for operating system deployment, software distribution, patch management, endpoint management, hardware inventory, and compliance
reporting.
Designed, implemented, and managed enterprise virtualization platforms using VMware vSphere (ESXi, vCenter) and Microsoft Hyper-V, integrated with HP
BladeSystem, HP SAN Storage, and high-availability clustering technologies.
Led the deployment and configuration of the enterprise Skype for Business IP Telephony solution, including server installation, integration with Active Directory, user provisioning, conferencing, and unified communications services.
Led a team of 16 in optimizing IT infrastructure performance.
Streamlined network operations, enhancing uptime to 99.9%.
Developed disaster recovery plans, ensuring data integrity and security.
Managed vendor relationships, achieving a 15% reduction in service costs.
Spearheaded system upgrades, improving processing speed by 40%.
Conducted training sessions, boosting team productivity by 25%.
Oversaw project timelines, delivering 95% of projects on schedule.
Analyzed system metrics, identifying and resolving bottlenecks swiftly.
Collaborated with cross-functional teams to enhance service delivery.

Led a team of 15 IT professionals to enhance system performance.
Implemented IT strategies that reduced operational costs by 20%.
Streamlined project management processes, improving delivery speed by 30%.
Developed training programs that increased team productivity by 25%.
Managed vendor relationships, achieving a 15% reduction in service costs.
Oversaw the migration to cloud services, enhancing data accessibility.
Established IT security protocols, reducing breaches by 40%.
Coordinated cross-departmental projects, boosting collaboration efficiency.
Analyzed system performance metrics, driving continuous improvement initiatives.
Facilitated technology upgrades, resulting in a 50% increase in user satisfaction.

Participated in analyzing business and operational requirements and translating them into effective technical solutions to support organizational objectives.
Assisted in evaluating existing systems and identifying opportunities for performance, functionality, and process improvements.
Worked closely with software developers, infrastructure teams, and vendors during system implementation, testing, and deployment activities. Supported the preparation and
maintenance of system documentation, including workflows, technical specifications, and operational procedures.
Assisted in system integration, user acceptance testing (UAT), and production rollouts to ensure smooth Implementation of new solutions.
Monitored system performance and provided technical support, troubleshooting issues and escalating complex problems when required.
Ensured adherence to organizational IT policies, procedures, and industry best practices in daily operations.
Provided technical assistance and user support, helping end users effectively utilize business applications and information systems.
Contributed to process improvement initiatives and participated in maintaining system reliability, availability, and operational efficiency.
Collaborated with cross-functional teams to support business operations and deliver technology solutions that met user requirements.
Analyzed system requirements to enhance operational efficiency.