Osman Abbas
Riyadh
Summary
Talented and motivated professional (Bilingual) with 15 years of experience in leading operations, logistics, and project management in supply chain management capacities. Strong strategic planner, problem solver, and effective team leader committed to engaging new avenues to empower teams to execute projects delivering results and supporting revenue generating objectives. Open and clear communicator at all levels with demonstrated vision, leadership, and supply chain operations expertise. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Senior Supply Chain & Logistics Operations
Careem
01.2022 - 12.2023
- Led team of 100 associates drivers.
- Oversaw delivery of over 100 units daily within Riyadh.
- Drove process to evaluate , elevate and replace management staff
- Spearheaded profiling product , reducing picking labor by 25%.
- Negotiated new contract with drivers eliminating costly pay per mile program.
- Initiated project to flow product from production lines to transportation dock, reducing damages, and handling costs.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Organized records of vehicles, schedules and completed orders.
- Developed and maintained knowledgeable and productive team of employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Collaborated with manufacturing and supply chain management.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Senior Operations Supervisor (Logistics)
MUNCH-On Food
03.2020 - 12.2022
- Oversaw the safe operation of seven logistics operations across country.
- Meeting company goals of safe , on time delivery .
- Delivering with private fleet of over 100 Riders.
- Responsible for national logistics supporting sales growth using most cost effective planning , execution, and cost reduction process and improvements.
- Improved customer lead time by one day for all Transfer customers orders, utilizing daily planned departures and utilizing company drivers vs third party.
- Initiated third party vendors to train our team on their product resulting in route optimization.
- Improved On Time delivery from less than 60% in 2020 to 97% in 2022.
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Managed internal operational standards and productivity targets.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Analyzed department metrics and performance and reported findings to management.
Senior Operations Team Leader
Toters Food
04.2016 - 12.2019
- Complete responsibility for receiving , stocking, inventory control, and order.
- fulfillment , including next day delivery for over 100 customer orders
- Handling more than 100 active orders on a daily basis.
- Keep an eye on delivery captains to ensure quality.
- Coordinating with the customer service department to maintain customer satisfaction.
- Work on restaurants, and polygons.
- Selection and hiring staff.
- Training new and existing employees.
- Planning, assigning and directing work.
- Authoring and discussing employees' performance appraisals.
- Addressing employee performance and corrective action plans.
- Employee motivation and rewards.
- Manage overall operations and are responsible for the effective and successful management of labour, productivity, quality control and safety measures as established and set for the Operations Department. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and look for opportunities to expand systems. Carry out supervisory responsibilities under the company's policies and applicable laws.
Education
Bachelor of Arts -
Punjab University Lahore.
PakistanSkills
- Project management
- Leadership/communication skills
- Business operations organization
- Self-motivated
- Vendor Negotiations
- Problem Resolution
- Labor cost controls
- Results Driven
Accomplishments
- Elevated On Time Delivery levels from 95.6% to 98.7% .
- Improved union drivers relations reducing number of grievances from 10 to zero for two years.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 150 staff members.
- Achieved results by completing tasks with accuracy and efficiency.
- Resolved product issue through consumer testing.
Skills
Customer satisfaction, Delivery, Logistics, Managing people, Improving process, Continues Improvement,Outstanding written and verbal communication skills in English & Arabic, Excellent in Presentations and
Communication.
Timeline
Senior Supply Chain & Logistics Operations
Careem
01.2022 - 12.2023
Senior Operations Supervisor (Logistics)
MUNCH-On Food
03.2020 - 12.2022
Senior Operations Team Leader
Toters Food
04.2016 - 12.2019
Bachelor of Arts -
Punjab University Lahore.
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