Osman Hassan
Marion
Summary
Motivated and results-driven professional with experience in both retail and client support. At Supercheap Auto, consistently achieved a 20–30% customer conversion rate through excellent product knowledge and proactive engagement. As a Support Worker, I developed exceptional communication, problem-solving, and interpersonal skills, allowing me to understand client needs and build strong relationships. These combined experiences have honed my ability to drive sales, deliver outstanding customer service, and adapt quickly in dynamic environments.
Overview
7
7
years of professional experience
Work History
Support Worker
Carelink Support Services
01.2023 - 09.2025
- Provided compassionate support to individuals with diverse needs, enhancing quality of life.
- Assisted in daily living activities, promoting independence and self-sufficiency among clients.
- Developed individualized care plans, ensuring alignment with client goals and preferences.
- Collaborated with healthcare professionals to monitor progress and adjust care strategies effectively.
Retail Sales Assistant
Supercheap Auto
04.2020 - 01.2023
- Achieved 94%+ customer satisfaction ratings consistently.
- Maintained a strong 20–30% customer conversion rate, consistently turning foot traffic into sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Retail Assistant
Foodland Grocery Store
05.2020 - 09.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring stock availability and organization on shelves.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling procedures.
- Trained new staff on store policies, customer service standards, and operational procedures.
- Resolved customer complaints effectively, ensuring timely resolution and fostering loyalty.
Fast Food Worker
KFC
01.2019 - 04.2020
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Efficiently handled cash transactions and processed orders using point-of-sale systems.
- Collaborated with team members to meet peak-hour demands while ensuring food quality standards.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction.
Education
Bachelor of Science - Health
Flinders University
Adelaide, SA10-2030
Skills
- Health and safety awareness
- Emotional support
- Customer service
- Time management capabilities
- Complex Problem-solving
- Cash handling accuracy
- Complaint handling
- Team collaboration aptitude
- Inventory tracking
Timeline
Support Worker
Carelink Support Services
01.2023 - 09.2025
Retail Assistant
Foodland Grocery Store
05.2020 - 09.2022
Retail Sales Assistant
Supercheap Auto
04.2020 - 01.2023
Fast Food Worker
KFC
01.2019 - 04.2020
Bachelor of Science - Health
Flinders University