Osman Shamsu-deen
Accra
Summary
Proactive Restaurant Waiter and Hospitality Team Member with extensive experience in maintaining clean dining areas, cultivating customer relationships, and ensuring timely service. Skilled in food safety, order accuracy, and team collaboration. Bringing strong hospitality service expertise and adaptability to enhance guest experiences and operational efficiency.
Overview
14
14
years of professional experience
Work History
Restaurant Waiter
RICC Mc Donalds
04.2019 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Hospitality Team Member
RICC Mc Donalds
12.2021 - 12.2022
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
Warehouse Wholesales and Retail
SOMBAN LTD GHANA(GENERAL MERCHANT)
09.2017 - 03.2019
- Expanded customer base through targeted marketing strategies and attending industry events.
- Improved supplier relations through consistent communication and proactive issue resolution, ensuring smooth operations.
- Collaborated with manufacturers to ensure timely delivery of products and meet client expectations.
- Facilitated trade shows participation to increase brand visibility and generate leads.
Stell Fixer
OFFERSOR & CO CONSTRACTION GHANA
06.2010 - 12.2012
- Tied rebar into wire mesh formations using welding, wiring, and clipping techniques.
- Studied blueprints and specification drawings to determine project requirements.
- Operated hand and power tools safely to prepare materials.
- Improved project efficiency by accurately reading and interpreting steel fixing plans and blueprints.
- Maintained a positive attitude while working in challenging weather conditions and managing physically demanding tasks, leading to increased team morale and productivity.
- Increased productivity through effective communication with team members and supervisors on project progress and potential issues.
Education
Crew Trainer
Mc Donald's Training Department
Saudi Arabia01.2021
General Business
Damongo Senior High School
Damongo Ghana12.2015
Skills
- Order Taking
- Cleanliness
- Service Quality
- Table Setting
- Food safety awareness
- Memory retention
- Order Accuracy
- Adaptable and Flexible
- Hospitality service expertise
- Teamwork and Collaboration
soccer football
watching live football matchies
Languages
English
Advanced
C1
Timeline
Hospitality Team Member
RICC Mc Donalds
12.2021 - 12.2022
Restaurant Waiter
RICC Mc Donalds
04.2019 - Current
Warehouse Wholesales and Retail
SOMBAN LTD GHANA(GENERAL MERCHANT)
09.2017 - 03.2019
Stell Fixer
OFFERSOR & CO CONSTRACTION GHANA
06.2010 - 12.2012
Crew Trainer
Mc Donald's Training Department
General Business
Damongo Senior High School
Similar Profiles
ABDUL MALIK ISSIFUABDUL MALIK ISSIFU
Restaurant Waiter at RICC Mc Donald'sRestaurant Waiter at RICC Mc Donald's
Ever AyalaEver Ayala
Shift Manager at Mc DonaldsShift Manager at Mc Donalds
Riliwan JimohRiliwan Jimoh
Maintenance Technician at Mc DonaldsMaintenance Technician at Mc Donalds