Othman Ali
Service Manager
Dammam
Summary
Seeking a challenging position in a Well-established Company will allow me to utilize the various skills I have developed throughout my studies. I would like to enhance these skills by applying them in your working environment. Provide full support to the organization that I am going to work in, with the long experience of over 13 years in implementing successful and high capabilities that I have in the field of heavy machinery and power generation service operations, to achieve the organization's goals.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Service Manager
JTC Logistics
3 2023 - Current
- Ensure senior service team have a clear understanding of their role and the company's expectations of them.
- Take direct control of the company's fleet of equipment and ensure that it is maintained in first class condition, ensure the completion of service, repairs, and overhauls on time, to standard and within agreed budget.
- Ensure that this message is consistently communicated through all levels of employees and that they are suitably guided, trained, developed, and disciplined.
- Responsible for reducing equipment downtime and maximizing our internal utilization ensuring that the sales teams are kept updated with timetables and fleet availability.
- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution .
- Develop and manage the departmental plans for each of the key parts of the business,including key performance measures, budget, activity plan, goals, and objectives
- Ensure that the operational teams are appropriately structured and supervised, that the right skills are employed in the right places.
- Work with the management team to plan for growth of the fleet and ensure that appropriate
types and quality of equipment is purchased. - Manage and plan for disposal of equipment, providing an appropriate replacement plan when required
- Provide technical support/justification for CAPEX and costing.
- Ensure excellent customer service maintain strong relationships with customers and third-party vendors and ensure customer satisfaction.
- Follow up to ensure that every service center tool is in a safe operational situation and that service connections are quailed to utilize obtainable tools and carry out maintenance regularly.
Asst. Workshop Manager
Machinery Rental Alternative (Zahid Groub)
01.2018 - 02.2023
- Manage and control a team consisting of 18 technicians, crane operators and service clerks in the workshop and at customer sites to efciently carry out equipment repairs
- Minimize Rental Equipment downtime and proper control on repair and maintenance cost
- Ensure that the Workshop is kept clean and tidy at all times and is a safe working environment for people working there
- Ensure that all faults on equipment for repair are correctly inspected, diagnosed, and subsequent repairs are carried out to a high standard of quality expected by our principals and customers alike
- Create an environment in which all personnel are encouraged to participate by making their own personal contribution to the development of a lively, exible and responsive workforce
- Ensure that the existing tooling is maintained in an operable condition and where possible, are kept in such areas to ensure maximum utilization and increased productivity
- Participate in establishing the Department budget and work within allocated expenses by controlling costs to minimize expenditure
- Through correct scheduling of manpower, meeting customer needs on Zahid Rental machines
- Exceed customer expectations at all times
- To follow company's EHS policies and procedures in all work-related activities.
Field Service Supervisor
Machinery Rental Alternative (Zahid Groub)
10.2015 - 12.2018
- Supervise and control 19 Technicians in the Workshop in order to efciently carry out equipment repairs
- Ensure that work assigned to Service staff is performed in accordance to the Manufacturer's
- Service and operating recommendations
- Through correct and timely supervision, minimize instances of redo
- Ensure that all equipment required quotations are complete and accurate and that Parts orders are administered with total control
- Schedule workow with manpower and Parts availability to meet levels of competency and turnaround time requested by the Workshop Manager
- Implement safety procedures and ensures good housekeeping in all areas of activities
- Responsible for the regular checks of tools and timely maintenance of Field Service vehicles
- Perform the duty of Field Service Engineer, as & when necessary.
Assistant Service Supervisor
Zahid Tractors & Heavy Machinery Co. Ltd
02.2013 - 12.2013
- Overhaul Cat engine and Deutz engine
Service supervisor
Turq Al Jazirah
10.2011 - 12.2012
- Supervise and service all equipment related to the construction and maintenance of the roads
Service Engineer
POWERHOUSE CO
02.2010 - 12.2010
- Service Cat Generators and Hydraulic pumps
Service Engineer
RAC Heavy Equipment
12.2010 - 08.2010
- Service heavy machines (loader, excavator and skid loaders
- Especially for hydraulic parts and power train.
Education
Bachelors of Engineering - Mechanical Engineering
Helwan University
Cairo , Egypt 09.2004 - 05.2009
Skills
Task Delegation
Decision-Making
Professionalism
Employee Development
Multitasking Abilities
Interpersonal Relations
Customer Service
Continuous Improvement
Technical Support
Self Motivation
Performance Tracking and Evaluation
Technical Troubleshooting
Problem-solving abilities
Process Improvement
Financial Controls
Employee Supervision
Marital Status
Married
Personal Information
- Date of Birth: 09/08/1985
- Nationality: Egyption
Timeline
Asst. Workshop Manager
Machinery Rental Alternative (Zahid Groub)
01.2018 - 02.2023
Field Service Supervisor
Machinery Rental Alternative (Zahid Groub)
10.2015 - 12.2018
Assistant Service Supervisor
Zahid Tractors & Heavy Machinery Co. Ltd
02.2013 - 12.2013
Service supervisor
Turq Al Jazirah
10.2011 - 12.2012
Service Engineer
RAC Heavy Equipment
12.2010 - 08.2010
Service Engineer
POWERHOUSE CO
02.2010 - 12.2010
Bachelors of Engineering - Mechanical Engineering
Helwan University
09.2004 - 05.2009
Service Manager
JTC Logistics
3 2023 - Current