Ticketing System (Platinumlist - Wafy)
Othman Fadel
Senior Operations Manager
Riyadh,01
Summary
Dedicated and accomplished Senior Operation Manager with seven years of hands-on experience in both operations and project management. Leveraging a comprehensive background in leading multifaceted projects and optimizing operational processes to drive efficiency and enhance organizational performance. Certified in Six Sigma Green and Black Belt methodologies and PMP, with a proven track record of implementing strategic initiatives that result in cost reduction, streamlined workflows, and improved quality standards. Skilled in cross-functional team leadership, stakeholder management, and fostering a culture of continuous improvement. Possessing a strong analytical mindset and adept at identifying opportunities for process enhancement and innovation. Committed to delivering exceptional results and driving organizational success by applying best practices and industry standards. Seeking to use all diverse skill set and expertise to contribute to a forward-thinking organization's continued growth and success."
Overview
10
10
years of professional experience
19
19
years of post-secondary education
2
2
Languages
Work History
Senior Operations Manager
Wafy
01.2023 - Current
- As Senior Operations Manager at Wafy Company, I played pivotal role in orchestrating and overseeing successful execution of numerous high-profile events, both locally and internationally. Over course of my tenure, I spearheaded planning and implementation of 45 impactful events, collectively generating revenue totaling 15 million riyals.
- Among notable events I managed were prestigious gatherings such as Saudi-Swiss conference, which fostered international collaboration and dialogue. Additionally, I orchestrated first meeting conference of global initiative on artificial intelligence for health purposes, groundbreaking event that brought together key stakeholders to advance healthcare technology.
- Furthermore, my responsibilities included managing logistics and coordination for significant delegations, such as hosting and facilitating visit of Korean delegation, contributing to fostering strong diplomatic relations and promoting bilateral cooperation.
- Moreover, I led organization of industry-specific conferences, such as 2023 mining conference, which served as platform for industry leaders to discuss emerging trends and opportunities in mining sector. Additionally, I orchestrated events like health insurance award, Wise Health Conference, and Healthcare Model Forum, all of which played pivotal role in advancing knowledge exchange and best practices within healthcare industry.
- Throughout these endeavors, I demonstrated exceptional organizational skills, attention to detail, and ability to collaborate effectively with diverse stakeholders to ensure seamless execution of each event. My dedication to excellence and my strategic approach to event management have consistently contributed to success and reputation of Wafy Company as leader in organizing impactful and memorable events.
Ticketing Manager
Wafy
01.2022 - 12.2022
- As the Ticketing Manager at Wafy Company, I held a multifaceted role that involved overseeing all aspects of ticket sales and implementation for various projects. My responsibilities included:
- Ticket Sales Management: I spearheaded ticket sales initiatives, developing strategies to maximize revenue and ensure efficient sales processes. This involved analyzing market trends, setting pricing strategies, and implementing promotional campaigns to drive ticket sales.
- Implementation Planning: I was responsible for developing comprehensive implementation plans for all ticket projects, ensuring seamless execution from start to finish. This included defining project objectives, establishing timelines, and coordinating with cross-functional teams to ensure alignment with overall project goals.
- Ticketing Platform Management: I played a key role in building and maintaining the ticketing platform, creating user-friendly ticket pages, and integrating them with various points of sale to facilitate easy access for customers.
- Team Management: I led a team of field personnel specialized in ticket sales and inspection, as well as a technical support team responsible for maintaining the ticketing platform. This involved recruiting, training, and managing team members to ensure high performance and adherence to quality standards.
- Permit System Preparation: For major events like the 2022 Spanish and Italian Super Cup at King Fahd International Stadium, I was responsible for preparing the permit system and developing a strategic plan for organizing the entrance. This involved coordinating with event organizers, venue management, and regulatory authorities to obtain necessary permits and ensure compliance with regulations.
Overall, my role as Ticketing Manager required strong organizational skills, attention to detail, and the ability to effectively coordinate with internal and external stakeholders to deliver successful ticketing solutions for a variety of projects and events.
Operations Manager (part-time)
Many Companies
06.2017 - 12.2021
- I worked with many big companies such as (Winks co. , Le pure, Future Creativity, Platinumlist )
- Providing highly qualified employees and ensuring that they get the best training
- Attending events to promote services and build relationships with prospective vendors.
- Interviewing clients to understand event scopes of work, establish budgets and determine timelines for venue selection,finalization, and rehearsal, ceremonies, and events.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Cross-trained existing employees to maximize team agility and performance.
Regional Sales Supervisor
Bayara Company Sa.
09.2016 - 12.2021
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Executed successful budget, talent and sales campaign development.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Exhibition Manager (Evolution)
Desert Wave Co.
10.2020 - 12.2021
- Developed comprehensive project plans, ensuring timely completion of tasks and delivering client satisfaction.
- Streamlined project management processes for increased team efficiency and improved project outcomes.
- Coordinated with stakeholders to identify project requirements, aligning goals and expectations for successful results.
- Delivered successful projects by leading cross-functional teams and effectively managing resources.
Zone Manager (Riyadh Season 2019)
Joy Entertainment
08.2019 - 01.2020
- Responsible for ticket sales, games and activities on-site also handling 102 employees.
- Optimized zone layouts for maximum space utilization and minimized handling times.
- Collaborated with other Zone Managers to share best practices, optimizing regional operations as a whole.
- Developed succession plans for key roles, ensuring smooth transitions during staff turnover periods and preserving operational continuity.
- Coordinated cross-functional teams during peak periods to ensure adequate staffing levels were maintained across all departments within the zone.
Marketing Project Manager
Connect Vision
03.2014 - 08.2016
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Developed executive presentations and reports to facilitate project evaluation and process improvement.
- Modified and directed project plans to meet organizational needs.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
Education
Professional Certificate - Six Sigma Black Belt
International Managment Consultancy
UAE 08.2023 - 10.2023
Professional Certificate - Strategic Selling With Perspective
Miller Heiman Group
Riyadh 04.2023 - 04.2023
Professional Certificate - Scotwork Advancing Negotiation Skills
Scotwork
Riyadh 02.2023 - 02.2023
Bachelor of Science - Computing With Business
AOU
Riyadh 04.2001 - 08.2020
Training - Sales, Merchandising, And Marketing
Some Sales And Marketing Courses
Udemy Academy May 2018 - 01.2020
Diploma - English
Al Jazeera Academy
Riyadh - Saudi Arabia Oct 2014 - 01.2016
IT Skills Training - Information Technology
Al Jazeera Academy
Riyadh Jan 2015 - 07.2015
High School Diploma -
Nhawend High School
Riyadh - Saudi Arabia Feb 2007 - 07.2010
Skills
Project Management
Software
Adobe Photoshop and Illustrator
Microsoft Office
Project Managment Tools (Slack, Zoho, ClickUp, Hive)
Timeline
Professional Certificate - Six Sigma Black Belt
International Managment Consultancy
08.2023 - 10.2023
Professional Certificate - Strategic Selling With Perspective
Miller Heiman Group
04.2023 - 04.2023
Professional Certificate - Scotwork Advancing Negotiation Skills
Scotwork
02.2023 - 02.2023
Senior Operations Manager
Wafy
01.2023 - Current
Ticketing Manager
Wafy
01.2022 - 12.2022
Exhibition Manager (Evolution)
Desert Wave Co.
10.2020 - 12.2021
Zone Manager (Riyadh Season 2019)
Joy Entertainment
08.2019 - 01.2020
Operations Manager (part-time)
Many Companies
06.2017 - 12.2021
Regional Sales Supervisor
Bayara Company Sa.
09.2016 - 12.2021
Marketing Project Manager
Connect Vision
03.2014 - 08.2016
Bachelor of Science - Computing With Business
AOU
04.2001 - 08.2020
Training - Sales, Merchandising, And Marketing
Some Sales And Marketing Courses
May 2018 - 01.2020
Diploma - English
Al Jazeera Academy
Oct 2014 - 01.2016
IT Skills Training - Information Technology
Al Jazeera Academy
Jan 2015 - 07.2015
High School Diploma -
Nhawend High School
Feb 2007 - 07.2010
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