OTHMAN HAWSAWI
Khobar,Saudi Arabia
Summary
Project management, strategic planning, and operations control centre management with a focus on process optimisation and issue resolution. Lead cross-functional teams through planning, delegation, and performance management to improve compliance risk controls. Use data analysis, reporting, and performance metrics to support decision-making and operational efficiency.
Overview
2
2
Languages
1
1
Certification
6
6
years of post-secondary education
9
9
years of professional experience
Work history
Operation Control Center Manager
Darb Alwatan
Dammam, Eastern Province
08.2023 - Current
- Directed team of specialists ensuring real-time monitoring and quick response to incidents.
- Coordinated with government agencies to ensure full compliance with transport regulations.
- Developed and implemented procedures that enhanced operational efficiency.
- Optimized resource allocation to maximize profitability.
- Enforced safety regulations to reduce workplace accidents.
- Managed operations for intercity and regional transport systems across Eastern Province.
- Managed team dynamics by implementing conflict resolution strategies.
- Led performance reviews, identified areas for improvement.
- Coordinated cross-departmental collaboration to streamline workflow.
- Delivered high-quality products to increase customer satisfaction.
Project Manager
Darb Alwatan
11.2024 - 03.2026
- Lead project planning, execution, and delivery for key transportation initiatives.
- Led cross-functional teams to achieve project goals on time.
- Supervised cross-functional teams to ensure quality, safety, and budget compliance.
- Collaborated with stakeholders to align project objectives with organizational strategy, enhancing project relevance.
- Guided development of project objectives and established clear performance expectations to drive team accountability.
- Implemented performance tracking systems that improved project reporting accuracy.
- Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
Operation Control Center Manager
Makkah Buses
01.2023 - 08.2023
- Managed OCC operations for one of Saudi Arabia’s largest urban mobility systems, ensuring seamless functionality and service delivery.
- Improved dispatch coordination and response procedures, leading to reduced service delays and enhanced customer satisfaction.
- Streamlined communication workflows between field operations and management, facilitating timely information exchange.
Operation Control Center Specialist
Makkah Buses
11.2021 - 12.2022
- Monitored transport network performance, enabling OCC team to make informed real-time decisions.
- Collected and analysed operational data to pinpoint performance gaps and recommend targeted improvements.
- Improved workflow efficiency with thorough process analysis.
- Installed new technology systems seamlessly into existing infrastructure.
- Led training sessions for staff skill improvement.
Operation Control Center Supervisor
Haramain Highspeed Railway
10.2018 - 10.2021
- Supervised control center operations, ensuring high-speed train services adhered to punctuality and safety standards.
- Trained and mentored staff to foster operational awareness and strengthen compliance culture.
- Supported operation of one of the Kingdom's flagship transport projects, contributing to its overall success.
Operation Control Center Operator
Haramain Highspeed Railway
11.2017 - 10.2018
- Monitored daily operations and managed incident response to maintain service continuity.
- Facilitated communication between maintenance and logistics teams to support operational efficiency.
- Collaborated with operators to streamline operational processes on production floor.
- Upheld all health and safety regulations for risk reduction.
- Sorted and organized materials efficiently in warehouse to reduce waste.
Education
Master - Project Management
Midocean University
01.2024 - 12.2024
Bachelor - Mechanical Engineering Technology
Jeddah College of Technology
09.2012 - 05.2017
Skills
- Operations management
- Project management
- Process optimisation
- Operational Efficiency
- Data Analysis and Reporting
- Compliance management
- Performance metrics evaluation
- Stakeholder communication
- Leadership and Team Development
- Delegation skills
- Crisis Communication
- Business negotiation
- Expert
Certification
Management and operation of restaurants and cafes | 10/2022 - 10/2022, Effective Leadership in Crisis | 03/2020 - 03/2020, Basic First Aid & CPR | 11/2019 - 11/2019, Project management professional | 09/2019 - 09/2019, Operations Management Foundations | 08/2019 - 08/2019, Lean Six Sigma Foundations | 08/2019 - 08/2019, Commercial Operator on Board Training | 07/2019 - 07/2019, Emergency Management & Security Evacuation | 03/2019 - 03/2019, Strategic Leadership | 08/2017 - 08/2017
LANGUAGES
Arabic Native
English Fluent
Certified Member
- Project Management Institute.
- Saudi Council of Engineers.
Timeline
Project Manager
Darb Alwatan
11.2024 - 03.2026
Master - Project Management
Midocean University
01.2024 - 12.2024
Operation Control Center Manager
Darb Alwatan
08.2023 - Current
Operation Control Center Manager
Makkah Buses
01.2023 - 08.2023
Operation Control Center Specialist
Makkah Buses
11.2021 - 12.2022
Operation Control Center Supervisor
Haramain Highspeed Railway
10.2018 - 10.2021
Operation Control Center Operator
Haramain Highspeed Railway
11.2017 - 10.2018
Bachelor - Mechanical Engineering Technology
Jeddah College of Technology
09.2012 - 05.2017