Othman Ismail

• Managed daily financial operations, including overseeing the company's bank account and preparing detailed bank statements.
• Processed and tracked customer loans, ensuring accuracy in documentation and timely disbursements.
• Utilized Google Sheets for data entry, financial tracking, and generating reports to support decision-making.
• Supervised and coordinated a team, managing off-days and overtime to ensure optimal staffing levels and productivity.
• Was also responsible for recruitment, overseeing the hiring process and ensuring the right candidates were brought on board.
• Streamlined team workflows by improving data entry processes and supporting overall operational efficiency.
• Maintained accurate financial records, ensuring compliance with internal policies and external regulations.
• Handled customer queries promptly improving overall customer satisfaction.
• Administered payroll, reducing discrepancies and errors during the process.
• Ensured data protection compliance with meticulous record keeping.
• Maintained an organised workspace promoting productivity and efficiency.
• Designed and implemented training to further develop staff based on business goals.

• Supervised a team of staff and volunteers during the event, ensuring smooth operations and high-quality customer service.
• Managed registration and guest check-in for international visitors, ensuring efficiency and timely entry.
• Coordinated setup and maintenance of exhibition booths, ensuring all displays were professional and functional.
• Directed traffic control and crowd management, ensuring the safe movement of visitors and smooth access to event areas.
• Provided leadership to event staff, resolving any issues quickly and maintaining a calm and efficient atmosphere.
• Contributed to the event’s success by ensuring operations ran on time, with attention to visitor safety and seamless logistics.
• Simplified complex logistical challenges, resulting in efficient event management.

• Company Overview: Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities
• Committed to maintaining professional relationships to increase profitability and drive business results
• Worked on team projects for new products and services available to clients
• Assisted customers with inquiries, issues and concerns by providing relevant information
• Maintained and organized the online customer account database
• Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities
• Committed to maintaining professional relationships to increase profitability and drive business results

• Managed warehouse operations, including organizing and stocking inventory, and ensuring that products were easily accessible for the sales floor.
• Responsible for receiving, unpacking, and labelling new merchandise while maintaining accurate records of stock levels.
• Ensured inventory was properly rotated, minimizing overstock and stockouts.
• Operated the cashier register, processed transactions efficiently, and handled both cash and card payments.
• Assisted customers on the sales floor, providing product information and personalized recommendations to enhance the shopping experience.
• Collaborated with the team to maintain an organized and visually appealing store environment, promoting sales and customer satisfaction.
• Supported inventory audits and stocktaking, identifying discrepancies and helping to resolve them quickly.
• Provided excellent customer service by addressing inquiries, processing returns and exchanges, and resolving any concerns.

This version highlights your diverse responsibilities in the warehouse, cashier, and sales roles. Let me know if you'd like to modify anything further!