Oumaima Foughali
Riyadh,Riyadh Region
Summary
Experienced Area Manager with over 5 years in Fitness Club industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Area business manager
Leejam Sports Company
Riyadh / Jeddah
06.2020 - 06.2024
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Led and managed administrative staff to maintain smooth daily operations.
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Tracked KPIs to drive profitability and target delivery.
- Oversaw facility maintenance and cleanliness and allocat needed resources and trainings to meet standards.
- Improved sales training by role-playing sessions,
- Negotiated with vendors and service providers to control corporate expenditures.
Area Fitness Manager
Leejam Sport Company
Dammam / Jeddah
09.2019 - 06.2020
- Kept up-to-date knowledge of and upheld compliance with health and safety regulations.
- Answered queries and handled complaints to provide outstanding customer service.
- Created safe working protocols and assessed employee capability levels to keep all staff safe.
- Followed company standards for service and facility quality to improve repeat customer rates.
- Oversaw selection, supervision and performance of centre staff to keep adequate staffing levels.
- Planned medium to long-term business targets to optimise company performance and growth.
Fitness manager
Fitness Time
Dammam
01.2019 - 06.2019
- Answered queries and handled complaints to provide outstanding customer service.
- Kept up-to-date knowledge of and upheld compliance with health and safety regulations.
- Followed company standards for service and facility quality to improve repeat customer rates.
- Oversaw selection, supervision and performance of centre staff to keep adequate staffing levels.
- Set and managed budgets, controlling expenditure and keeping efficient use of resources.
- Implemented promotional strategies to drive centre traffic and meet profit goals.
- Planned centre activities and recreational programmes based on identified patron needs.
Personal fitness trainer
Fitness Time
Dammam
06.2018 - 12.2018
- Trained clients to practise proper form, posture and technique.
- Grew customer base through referrals based on customer satisfaction and results.
- Regularly created innovative and exciting challenges to maximise client retention, motivation and engagement.
- Consulted with clients to define goals and fitness capacity.
Education
bachelor of sports and physical education -
High Institute of Physical Education
Tunisia / Kef 09.2015 - 06.2017
Skills
- Customer Service
- Leadership skills
- Conflict Resolution
- Staff training
- Process Improvement
- Operational support
- Sales target setting
- Policy development
- Recruiting and hiring
- Coaching and mentoring
Languages
Arabic
Native
English
Upper intermediate
French
Elementary
Affiliations
- Training
- Stand up Comedy
Accomplishments
Best MSAT scored in Leejam for 10 Months in a Raw
Employee of the month in Sep 2023 as a ABM
Highest in LFL revenue among the Ladies Clubs
Certificates of appreciation for outstanding Dedication and services
Certification
Certificate in Management Program with AUC- American University of Cairo
Certificate in Competencies Based Interviews with CBI
Certificate of Merthiew Pilates training
Timeline
Area business manager
Leejam Sports Company
06.2020 - 06.2024
Area Fitness Manager
Leejam Sport Company
09.2019 - 06.2020
Fitness manager
Fitness Time
01.2019 - 06.2019
Personal fitness trainer
Fitness Time
06.2018 - 12.2018
bachelor of sports and physical education -
High Institute of Physical Education
09.2015 - 06.2017
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