Oybek Usmonov
Makkah,Saudi Arabia
Summary
Highly inspired team leader with over 9 years of experience in customer service. Capable of working in a highly challenging environment with massive enthusiasm to grow within a company. A candidate who combines excellent organization with strong multitasking skills, such as cash handling, reception, guest relations, bartending with the knowledge of latte art and customer service skills, while prioritizing communication with customers as well as other staff. A multilingual team leader who speaks in 5 languages is aiming to contribute to the development to your company
Overview
6
6
Languages
1
1
Certification
10
10
years of professional experience
Work History
Executive Lounge Supervisor
HILTON CONVENTION HOTEL
Makkah, KSA
11.2022 - Current
- Operations handling as per the brand standard, acting as a manager in-charge
- Training the team about SOP and SOS to enhance the experience
- Decent contribution for social influences such as TripAdvisor, SALT, GOOGLE (etc.)
- Handling the guests' complaints depending on HEART module
- Supporting to handle multiple outlets for F&B operations (such as restaurants, lobby lounge, banquet) as a multitasker
- Enhancing teams' performance with the theory of LEAD BY EXAMPLE
- Working as a flexible leader in the different shifts to be sample as a supportive, co-operative, positive and active team player
- Dealing with high profile guests, members of Hilton to exceed the expectations
- Working closely with the colleagues in other departments such as FO, HK, Engineering, Finance and IT to be supportive and communicative team to meet the expectations
- Managed team of staff, overseeing shift rotas, training, and performance to maintain high service standards.
- Trained new employees in customer service excellence, product knowledge, and operational procedures to ensure consistency.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Contributed to Upselling and Target Achievements
- Built strong relationships with patrons, creating a loyal customer base through personalised service and attention to detail.
- Led by example, delivering exceptional customer service, handling complaints, and fostering a welcoming atmosphere.
Team Leader
CORE LIFE (PRE-OPENING)
Riyadh
11.2021 - 11.2022
- Following up with the restaurant checklists for opening and closing
- Reports regarding billing accuracy, payments and inventory to be happened daily
- As a multitasker handling food pass, reception and bar area as well
- Supporting and following up with the team regarding requisitions
- Being incharge for the shifts jn cigar lounge, tea lounge, juice bar and pool bar as well
- Support for villa service for VIP members - ROYAL FAMILIES, CHAIRMANS, CEO
- During busy days working for extra hours to support the team and operations
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Adapted quickly to changing business priorities, demonstrating agility and leadership.
Captain
WAVE Restaurant (PRE-OPENING)
Abu Dhabi, UAE
09.2019 - 08.2021
- Doing cash handles as a multitasker, checking the bills corrections
- Helping bar at rush hours, preparing drinks (coffee, specialty tea, smoothies, juices)
- Correcting mistakes of other staff for increasing the quality of service and team work
- Training new staff, teaching about REVEL system, following up with menu knowledge
- Serving high quality class for increasing the number of constant customers
- Controlling VIP guests’ tables, maintaining proper VIP treatments to improve SOS
- Dealing with the customer complaints in a proper way and polite manner
Waiter
“KARMIR” 5* hotel
Antalya, TURKEY
05.2016 - 04.2018
- Serving drinks, following others staff’s orders in order to assist them as a friendly partner
- As being in part of support working in several areas such as restaurant, pool bar, lobby bar and terrace to perform as a coworking employee
- Checking guest's comments for hotel and services and handling guests complaints by the help of other leaders
- In special days such as birthdays, holidays, helping for organizing banquets, decorating tables and preparing reserved tables
- Maintaining cleanliness and accuracy in the areas
- Working for extra hours more than other to learn more and to earn more
- Following with supervisors and managers to keep proper standards of services
Education
Diploma - Farming economy management and administration
Kiziltepo light industry college
Kiziltepo, UzbekistanSkills
- Shows great initiative with an emphasis on customer satisfaction
- Flexible and Adaptable
- Complaint handling
- Front office coordination
- SOP compliance
- Shift rota planning
- Inventory control
- VIP service standards
- Customer service excellence
- Cross department communication
- Lead by example
- Quick Learner
- Highly motivated and driven to achieve goals
- Time management skills
- Multitasker
- Multilingual
- Guest relations
Languages
English
Upper Intermediate
B2
Turkish
Upper Intermediate
B2
Arabic
Elementary
A2
Farsi
Intermediate
B1
Russian
Beginner
A1
Uzbek
Upper Intermediate
B2
Certification
- IELTS Academic Certificate
- Top Performer in Guest Messaging Platform
- Reviews champion
- OTA star of the Month, September 2026
- Top Enroller of the Month, May 2026
- Team Member of the Month, December, 2025
- Top Learner of the Year, 2025
- Hidden Gem of the Year, 2025
- Task Force Recognition, Pre-Opening of Curio Collection by Hilton Jeddah, Pre Opening
Timeline
Executive Lounge Supervisor
HILTON CONVENTION HOTEL
11.2022 - Current
Team Leader
CORE LIFE (PRE-OPENING)
11.2021 - 11.2022
Captain
WAVE Restaurant (PRE-OPENING)
09.2019 - 08.2021
Waiter
“KARMIR” 5* hotel
05.2016 - 04.2018
Diploma - Farming economy management and administration
Kiziltepo light industry college