P KABIL

• Involved in installing authorized software on laptops and desktops
• Ensure desktop computers interconnect seamlessly with diverse systems
• Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Identify and repair hardware and network connectivity issues.
• Prepare, maintain, and uphold logging and reporting procedures and monitor desktop operations
• Offer L3 desktop support to end-users running Windows workstations and laptops
• Coordinate with computer specialists to resolve technical problems
• Execute, document, and maintain desktop security standards as per IT security policies
• Handle system administration of enterprise desktop asset management software tools
• Handling operations related to network configuration with Firewall devices, understanding product functionality & promoting security awareness for improving network preparedness
• Maintain a technical understanding of specific software applications, hardware configurations, and operating systems.
• Supported customer processes by providing recommendations on engineering aspects of the equipment.

• Analyze, diagnose, and resolve complex desktop end-user problems and suggest corrective solutions.
• To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
• Involved in installing authorized software on laptops and desktops.
• Ensure desktop computers interconnect seamlessly with diverse systems
• Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Identify and repair hardware and network connectivity issues.
• Prepare, maintain, and uphold logging and reporting procedures and monitor desktop operations.
• Offer L3 desktop support to end-users running Windows workstations and laptops.
• Analyzed complex technical information to develop clearly structured and easily transferable documentation.

• Reported incidents, risks, and hazards by following set procedures.
• Recommended and implemented configuration changes and system additions to optimize performance.
• Analyzed complex technical information to develop clearly structured and easily transferable documentation.
• Diagnosed and solved issues for customers against SLAs, maintaining a high satisfaction rate.
• Provided technical support throughout the development phases of new products.
• Provided remote support for product functionality, maintenance, and troubleshooting.
• Responded to incidents on-site, providing precise time estimations and managing customer expectations.
• Performed CCTV installations and maintenance, keeping up with high-volume targets.

USAM has grown rapidly and is one OF among the top Business Partners for HP in Chennai, Our market share for “HP” Workstations, Servers, Notebooks, High-End Peripherals like Graphic Plotters, Laserjet Printers, Inkjet Printers, Storage Devices and HP Consumables increased manifolds in the last five years and we were awarded “The Channel Excellence Award” By Hewlett Packard India Limited.”

• Trained junior technicians in rapid troubleshooting, resulting in reduction in customer downtime.
• Performed detailed repair on circuit boards, power supplies and other components with precision soldering replacement and repair.
• Troubleshoot system failures or bugs and provided solutions to restore functionality.
• Managed security options and software in computers to maintain privacy and protection from attacks.
• Set up and installed new hardware and software systems to customer requirements.
• Maintained scanners, printers, and other computer peripheral equipment.
• Installed well-functioning LAN/WAN and managed IP, servers, and other network components.