Palak Joshi
Adelaide
Summary
Information technology professional with history of driving business solutions through technology. Adept at bridging gap between technical teams and business stakeholders, ensuring seamless project execution. Dependable team player known for adaptability and commitment to achieving results. Key skills include data analysis, requirements gathering, and process optimization.
Overview
5
5
years of professional experience
Work History
ICT Business Analyst
Denis Services
02.2024 - Current
- Managed projects from inception through completion, consistently delivering on-time and within budget constraints.
- Optimized workflow by identifying bottlenecks and recommending process improvements, driving greater productivity.
- Ensured proper change management procedures were followed during system upgrades, reducing risk of disruption or data loss.
- Facilitated seamless integration of new technologies into existing infrastructure, minimizing disruption to daily operations.
- Improved business processes by analyzing system requirements and implementing IT solutions.
- Implemented security measures to safeguard sensitive information while maintaining compliance with regulatory requirements.
- Continuously researched emerging IT trends to stay current with industry developments and recommend innovative solutions for business challenges.
- Developed high-quality documentation, providing clear guidance for future system enhancements and maintenance.
- Provided expert consultation on best practices for IT systems usage, enabling clients to achieve their goals more efficiently.
- Enhanced system functionality for increased efficiency through detailed analysis of user needs and software capabilities.
Desktop Support Assistant (PART-TIME)
Telstra Corporation
01.2020 - 12.2022
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Assisted in the development of training materials and resources for the support team to enhance overall performance levels.
- Adapted quickly to changing priorities while managing daily caseloads efficiently under tight deadlines.
- Developed comprehensive knowledge base articles for internal and external use, reducing support ticket volume.
- Maintained detailed records of customer interactions, noting any trends or recurring issues for further analysis.
Business Analyst Intern
People for Public Transport
11.2021 - 02.2022
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
- Contributed to risk assessment activities by identifying potential issues and suggesting mitigation strategies.
- Used both qualitative and quantitative analysis techniques frequently.
- Facilitated communication between technical teams and end-users during system implementation projects.
- Provided business analysis in support of bio-catalyst product management.
- Collaborated with cross-functional teams to gather, analyze, and document business requirements.
- Supported change management initiatives by developing training materials for new software applications or processes adoption within the organization.
Education
Masters of Business Analyst - IT Network Security
University of South Australia
Adelaide, SA09-2022
Skills
- Functional specifications
- User acceptance testing
- Software development life cycle
- IT infrastructure
- Business process modelling
- Network administration
- Database administration
- Data analysis
- IT risk management
- Java
- MySQL
- BPMN tool
- ERP
Timeline
ICT Business Analyst
Denis Services
02.2024 - Current
Business Analyst Intern
People for Public Transport
11.2021 - 02.2022
Desktop Support Assistant (PART-TIME)
Telstra Corporation
01.2020 - 12.2022
Masters of Business Analyst - IT Network Security
University of South Australia
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