Pallavi Pawar
Riyadh,Saudi Arabia
Summary
Project Management professional with 10+ years of experience in Banking, FinTech, Digital Transformation initiatives across Saudi Arabia, UAE, Europe, and APAC regions. Proven track record of managing end-to-end project delivery, coordinating cross-functional teams, and driving strategic transformation programs within banking and financial services environments. Experienced in project planning, governance, stakeholder management, risk and issue management, budgeting, resource allocation, and Agile delivery. Skilled at collaborating with business, operations, technology, compliance, and vendor teams to deliver customer-centric solutions that improve operational efficiency, customer experience, and business outcomes. SAFe Agile certified professional with strong leadership, communication, and problem-solving capabilities.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work history
Business Project Manager
SAB Bank
Riyadh
2025.09 - 2026.08
- Managed cross-functional projects within Wealth & Personal Banking to improve customer lifecycle processes.
- Contributed to successful system implementation and customer journey enhancement ECP project.
- Coordinated project activities across business, operations, technology, and compliance teams to ensure timely project delivery.
- Gathered, analyzed, and documented business requirements for process enhancement and digital transformation initiatives.
- Prepared BRD, User stories, project plans, status reports, meeting minutes, and executive presentations.
- Tracked project milestones, risks, issues, and dependencies while providing regular updates to stakeholders.
- Supported User Acceptance Testing (UAT) and production deployment activities.
- Utilized Jira to track project progress, manage tasks, monitor issues, and coordinate deliverables across cross-functional teams.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Lead Analyst / Implementation consultant
Merkle India Pvt Ltd
2024.08 - 2025.05
- Led and oversaw the successful completion of numerous projects from inception to final delivery.
- Promoted and maintained design standards by applying customer experience (CX) best practices, design libraries, and established frameworks to deliver high-quality, user-centric solutions.
- Conducted comprehensive training for the effective utilization of Qualtrics software.
- Maintained proactive and effective communication channels with clients to ensure satisfaction and project success.
- Worked collaboratively with cross-functional teams, including project managers, to ensure timely project delivery.
- Demonstrated strong problem-solving abilities to efficiently troubleshoot and resolve issues encountered during implementation.
- Engineered a range of custom dashboards to help visualize complex data sets, bringing about trend identification and process improvement for stakeholders.
Senior Consultant
Capgemini India Pvt. Ltd.
2019.12 - 2024.08
- Spearheaded project 'SALOG' - To reduce operational lead times for 'Logistics (sea/air) industry' of Europe.
- Designed and documented end-to-end process flows, BRDs, and FRDs covering core banking modules including deposits, lending, payments, and trade finance.
- Led Finacle customization and parameterization efforts, defining configuration specifications for digital banking products and regulatory reporting requirements.
- Used SQL to analyze data and support Oracle-based Finacle solutions for process improvement.
- Managed CR (Change Request) kick-offs, functional testing, and UAT, ensuring alignment with Finacle upgrade timelines.
- Stationed in Poland, led a team of 37 members of Europe and South-East Asia to develop a product focused on streamlining the daily cargo operations of air and water-based logistics.
- Acted as Business Analyst/Proxy PO in a Scaled Agile environment; supported development of features across digital banking modules.
- Conducted primary/secondary research to map customer journey and identify tax structure improvements; contributed in user experience (UX) design using Figma tool and GUI design studio.
- Managed project scope, Functional / UAT Testing, budgeting, task tracking, evaluating risk & issues.
- 'Best Team Player - Q2'2022 Award' for successfully leading team of 10 and delivering projects.
- 'Best Performance - Q1'2021 Award' across APAC team.
Consultant
IBM India Pvt. Ltd.
2019.01 - 2019.12
- Core team member of the Business Process Management vertical responsible for developing systems for banking clients by mapping their AI-powered banking solutions, customer journeys and reviewing their technical architecture.
- Built 6 products for core banking services for 2 major Indian banks wanting to develop digital banking systems for improving customer experience.
- Change Proposal Management, Effort Estimation, Impact & Gap Analysis.
- Conducted UAT, impact analysis, and change management for the deployment of AI-enabled digital banking channels.
- Implemented latest technologies of Java Spring Boot microservices to improve core banking services lead time by 20%.
- Worked extensively on Finacle (TI Plus) with REST and SOAP APIs for core banking product customization, enhancement and AML systems. Creation of Technical Designs using Enterprise Architecture.
- Preparing documents like BRD's, FRD etc.
Software Engineer
Tejora Technologies Pvt. Ltd.
2018.02 - 2019.01
- Developed 5 applications, ground-up, for UAE based Fintech client for streamlining remit funds to any bank account across the globe.
- Applications delivered by working in a dedicated team of 3 developers for 11 months.
- Created standard operating procedures and imparted training to a team of 20 clients based out of UAE.
- Defect Analysis and clarifying functional queries of team members & developers.
- 'Developer of the Month - July 2019' award for delivering modules.
Junior Software Developer
3i Infotech Pvt. Ltd.
2015.09 - 2018.01
- Worked exclusively for developing applications for a Major Indian Banking client to improve processes.
- Hands-on experience on front-end and back-end development.
- Was hand-picked for discussing customer journey mapping and client interactions.
- Led a sub-project focused on AI implementation for integrating 3rd party tools seamlessly with banks existing portal.
Education
Post Graduate Diploma - Advanced Computing
Mumbai University
MumbaiBachelor - Computer Engineering
Mumbai University
MumbaiSkills
Technical Skills :
- Project Delivery: Project Planning, Scheduling, Scope Management, Resource Allocation, Budget Management, Project Governance, PMO Support
- Project Management Tools: JIRA, Confluence, MS Project, Tableau
- Stakeholder Management: Executive Reporting, Steering Committee Management, Vendor Coordination, Cross-functional Team Leadership, Business & Technology Alignment
- Testing & Release Management: Functional Testing, UAT Coordination, Defect Management, Release Planning, Production Deployment Support
- Business Transformation: Process Improvement, Customer Journey Enhancement, Change Management, Operational Excellence, Digital Transformation
- Analytics & Reporting: SQL, Dashboard Development, KPI Monitoring, Performance Reporting, Data Analysis
- Documentation & Governance: Project Charters, Project Plans, Status Reports, RAID Logs, Executive Presentations, BRD, FRD, User Stories, Meeting Minutes
Core Project Management Competencies:
- Project Governance
- Project Planning & Scheduling
- Stakeholder Management
- Risk & Issue Management
- Budget & Resource Management
- Agile Program Delivery
- Change Management
- Vendor Management
- Digital Banking Transformation
- Customer Journey Enhancement
- Process Improvement
- Cross-functional Team Leadership
Certification
- Master’s in business Analysis (IIBA Certified) 2022
- SAFE AGILE Certification - 2021
Languages
English: C2 (Proficient)
Arabic: A2 (Elementary)
Timeline
Business Project Manager
SAB Bank
2025.09 - 2026.08
Lead Analyst / Implementation consultant
Merkle India Pvt Ltd
2024.08 - 2025.05
Senior Consultant
Capgemini India Pvt. Ltd.
2019.12 - 2024.08
Consultant
IBM India Pvt. Ltd.
2019.01 - 2019.12
Software Engineer
Tejora Technologies Pvt. Ltd.
2018.02 - 2019.01
Junior Software Developer
3i Infotech Pvt. Ltd.
2015.09 - 2018.01
Post Graduate Diploma - Advanced Computing
Mumbai University
Bachelor - Computer Engineering
Mumbai University