PANAYIOTA (PENNY) TILIAKOS
Findon
Summary
Qualified administrative/office assistant, offering 6 years of administrative experience in general office, clerical, and administrative support work.
Overview
22
22
years of professional experience
Work History
Front of House Manager
Luxxe Cafe
03.2020 - 07.2025
- Elevated guest satisfaction by supervising front-of-house operations effectively.
- Enhanced team performance through specialized training on hospitality standards.
- Optimized staff coverage during peak hours with efficient scheduling processes.
- Executed training programs focused on operational efficiency and service excellence.
- Facilitated seamless communication with back-of-house management for smooth dining experiences.
- Resolved guest complaints promptly, fostering a positive dining environment.
Office Manager
Laundry Innovations
08.2018 - 03.2022
- Streamlined office operations, optimizing workflow and resource utilization effectively.
- Enhanced productivity through implementation of efficient administrative procedures.
- Performed data entry and invoicing, ensuring accuracy and timely processing.
- Delivered outstanding customer service, addressing client inquiries via phone and email.
- Maintained confidentiality of sensitive employee and client information diligently.
Administration Officer
Opti-Call Aged Care Services
07.2017 - 08.2018
- Coordinated Eye Health Clinics, ensuring seamless operations and patient care.
- Created and uploaded clinic schedules, optimizing appointment management and workflow.
- Developed pre- and post-clinic documentation for comprehensive patient records.
- Entered new facilities and residents into the database for accurate tracking.
- Liaised with facilities and optometrists to fulfill clinic requirements efficiently.
- Documented daily clinic follow-ups, enhancing patient care continuity.
Practice Manager
Territory Therapy Solutions
06.2016 - 11.2016
- Streamlined financial management for Accounts Payable and Receivable processes.
- Enhanced invoicing accuracy by reconciling reimbursable expenses efficiently.
- Facilitated client communication and bookings to improve service delivery.
- Developed administrative procedures to optimize business operations for TTS.
- Executed data entry tasks with meticulous attention to detail.
- Managed office operations including reception, mail distribution, and banking duties.
Data Entry Operator
Jobfit
05.2010 - 03.2011
- Enhanced data accuracy by processing pre-employment medical records diligently.
- Developed efficient filing system for client databases to streamline access.
- Prioritized urgent workloads to meet tight deadlines consistently.
- Coordinated with medical practitioners to clarify and resolve medical inquiries.
- Performed general office administration tasks to support daily operations efficiently.
Theatre Bookings & Ward Clerk
Healthscope - Darwin Private Hospital
08.2003 - 02.2006
- Enhanced Theatre utilization tracking through daily calculations and reporting.
- Processed Day Surgery patients efficiently by greeting and admitting them promptly.
- Generated and distributed daily Theatre Lists to streamline operational flow.
- Reported man hours accurately to head office for compliance and tracking.
- Collaborated regularly with Theatre manager to optimize scheduling and performance.
- Compiled weekly and monthly Theatre statistics for management review and planning.
Education
Completion of MYOB -
Casuarina Night Course (CSC)
01.2008
Certificate 3 - Office Administration
CDU - TAFE
01.1994
Completion of Year 11 - undefined
Casuarina Secondary College
01.1993
Skills
- Guest relations
- Conflict resolution
- Staff Management
- Data entry
- Clear oral/written communication
- Administrative oversight
Timeline
Front of House Manager
Luxxe Cafe
03.2020 - 07.2025
Office Manager
Laundry Innovations
08.2018 - 03.2022
Administration Officer
Opti-Call Aged Care Services
07.2017 - 08.2018
Practice Manager
Territory Therapy Solutions
06.2016 - 11.2016
Data Entry Operator
Jobfit
05.2010 - 03.2011
Theatre Bookings & Ward Clerk
Healthscope - Darwin Private Hospital
08.2003 - 02.2006
Certificate 3 - Office Administration
CDU - TAFE
Completion of Year 11 - undefined
Casuarina Secondary College
Completion of MYOB -
Casuarina Night Course (CSC)