Panrekha Kidthook
Summary
Service-oriented hospitality professional with experience in deputy management and front desk operations. Skilled in delivering exceptional guest service, leading small teams, and creating memorable experiences for international travellers. Proficient in English, with strong communication skills for connecting with guests from diverse backgrounds. Seeking to bring a warm, professional presence to a dynamic hotel environment.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
Guest Service Agent
Roukh Kiri Hotel
Khao Yai
07.2025 - Current
- Welcome and assist guests at the front desk, managing check-in and check-out procedures efficiently
- Use Oasis Property Management System (PMS) to manage reservations, update guest profiles, and process guest check-ins, check-outs, and payments
- Provide information about hotel facilities, services, and local attractions to enhance the guest experience
- Resolve guest issues promptly and coordinate with housekeeping, maintenance, and other departments to ensure a comfortable stay
Deputy Manager
Jasmin Garden Resort
Koh Kood
02.2023 - 06.2025
- Managed bookings across multiple online travel platforms, including Booking.com and Agoda, to optimise room occupancy rates and maximise revenue
- Delivered exceptional guest service by handling enquiries, resolving concerns promptly, and ensuring a seamless and memorable stay experience
- Organised airport transfers, tours, and customised activities, providing personalised recommendations to enhance overall guest satisfaction
- Led a team of housekeeping staff, overseeing daily operations, upholding high cleanliness standards, and ensuring consistent quality and guest satisfaction
Wholesale Sales Representative
Lucky 7
Bangkok
09.2021 - 01.2023
- Provided exceptional customer service, assisting customers with product enquiries, order placements, and styling advice
- Handled customer complaints, resolved issues effectively, and processed re-orders to ensure complete customer satisfaction and repeat business
- Managed wholesale transactions, including large orders, inventory management, and ensuring timely delivery to customers
- Built strong relationships with both new and returning clients, offering personalised recommendations and fostering customer loyalty
Customer Service Agent
Tanakon Telephone
Nakhon Ratchasima
03.2020 - 09.2021
- Addressed inquiries, troubleshot technical issues, and provided tailored solutions to meet customer needs
- Assisted customers in selecting mobile phones and plans, consistently achieving sales targets
- Managed contracts, clearly explaining terms and conditions to customers
Deputy Manager
7-Eleven
Bangkok
09.2016 - 12.2019
- Supervised daily store operations, ensuring efficient inventory management, customer satisfaction, and compliance with company policies
- Supported team coordination and maintained high standards of customer service and store performance
- Managed transactions, ensuring accuracy and accountability in all financial transactions
Sales Associate
7-Eleven
Bangkok
05.2015 - 09.2016
- Delivered high-quality customer service by resolving inquiries and maintaining a welcoming store environment
- Managed inventory by stocking shelves, monitoring expiration dates, and ordering products to ensure availability
- Supported daily operations by processing cash transactions, balancing registers, and assisting with opening and closing procedures
Education
Vocational Degree - Business Computer
Rajadamnern College
Bangkok 09.2015 - 08.2017
Skills
- Guest relations and customer service
- Front desk and reservation management
- Bilingual communication
- Problem-solving and conflict resolution
Languages
English
Upper intermediate
References
References available upon request.
Timeline
Guest Service Agent
Roukh Kiri Hotel
07.2025 - Current
Deputy Manager
Jasmin Garden Resort
02.2023 - 06.2025
Wholesale Sales Representative
Lucky 7
09.2021 - 01.2023
Customer Service Agent
Tanakon Telephone
03.2020 - 09.2021
Deputy Manager
7-Eleven
09.2016 - 12.2019
Vocational Degree - Business Computer
Rajadamnern College
09.2015 - 08.2017
Sales Associate
7-Eleven
05.2015 - 09.2016