Paramasivam Balan
RIYAD,SAUDI ARABIA
Summary
Highly skilled professional with extensive travel industry knowledge, including GDS systems and advanced selling techniques. Demonstrates exceptional ability to work independently and collaboratively, with a strong focus on logical thinking, patience, and positive problem-solving under pressure. Adept at providing courteous and efficient travel booking services while supporting team members with technical expertise. Committed to continuous training and development to enhance product knowledge and deliver outstanding service.
Proactive Assistant Manager with knack for boosting team productivity and enhancing customer satisfaction. Excel at streamlining operations and implementing innovative solutions, resulting in smoother workflows and higher client retention. Recognised for fostering positive workplace culture and driving continuous improvement.
Overview
14
14
years of professional experience
Work history
Travel Consultant
BCD Travels Pvt Ltd.
Bangalore, India
02.2011 - 01.2013
- Ticketing problem analyzing for reissue, revalidation, reservation quality control, ADM & quality checking
- Dealing with and resolving problems and issues that arise
- Providing prompt and accurate information on individual performance
- Motivating the team to achieve high standards
- Auctioning emails and issuing tickets to throughout the working day
- Supervisory experience in all aspects of ticketing, check-ins, reservations
- Maintain 100% accuracy in ticketing to avoid ADM
- Handling the Emergency Travel Desk after office hours(between 2100 to 0000hrs)
- Refund of canceled, partially utilized tickets
- Reviewing and approving the costs quoted by the agents
Travel Consultant
Carlson Wagonlit travel india Pvt Ltd.
- Ticketing problem analyzing for reissue, revalidation, reservation quality control, ADM & quality checking
- Dealing with and resolving problems and issues which arise
- Providing prompt and accurate information on individual performance
- Motivating the team to achieve high standards
- Auctioning mails and issuing ticket to throughout the working day
- Supervisory experienced in all aspects of ticketing, check-ins, reservations
- Maintain hundred percent of accuracy in ticketing to avoid ADM
- Handling the Emergency Travel Desk after office hours(between 2100 to 0000hrs)
- Refund of cancelled, partially utilized tickets
- Reviewing and approving the costs quoted by the agents
Travel Associate
Saurabhi travel world (I) Pvt Ltd.
- Ticketing problem analyzing for reissue, revalidation, reservation quality control, ADM & quality checking
- Dealing with and resolving problems and issues which arise
- Providing prompt and accurate information on individual performance
- Supervisory experienced in all aspects of ticketing, check-ins, reservations
- Maintain hundred percent of accuracy in ticketing to avoid ADM
- Refund of cancelled, partially utilized tickets
Operation Supervisor
Skypass Travel PVT LTD
Bangalore, India
08.2015 - 10.2016
- Implemented at Tata Consultancy Services – U.S Market (August 2015-Till date)
- Handling Travel arrangements for all levels of employees from Associate to Senior Managements of the company
- I.e
- Assistant Vice President, Sr
- Director’s, Director’s
- Handling travel arrangements of employees based out of India to all over the world
- Coordinating with the airlines for the confirmation of seats on both Business and Economy class
- Coordinating with the airlines for the STPC/ Chauffeur services for the passengers (Business / Economy class)
- Handling hotel and self-driven car bookings all over the world
- Re issuance of the ticket in case of change to the travel plan (Itinerary)
- Refund of cancelled, partially utilized tickets on time
Senior Travel Counsellor
American Express India PVT LTD
Bangalore, India
01.2013 - 08.2015
- Implemented at Cognizant Technologies Solution Limited (January 2013-Till date)
- (Largest Account of American Express Pan India)
- Handling Travel arrangements for all levels of employees from Associate to Senior Managements of the company
- I.e
- Assistant Vice President, Sr
- Director’s, Director’s
- Handling travel arrangements of employees based out of India to all over the world
- Coordinating with the airlines for the confirmation of seats on both Business and Economy class
- Coordinating with the airlines for the STPC/ Chauffeur services for the passengers (Business / Economy class)
- Handling hotel and self-driven car bookings all over the world
- Re issuance of the ticket in case of change to the travel plan (Itinerary)
- Refund of cancelled, partially utilized tickets on time
Assistant manager
Almosafer Travel Group
Riyadh, Saudi Arabia
11.2016 - Current
- Handled customer complaints effectively, restoring trust in our brand.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Managed cash registers accurately reducing discrepancies at end-of-day reconciliation.
- Created a positive work environment, resulting in higher employee morale.
Education
BA - Travel and Tourism studies
Tamilnadu Open University
Chennai, IndiaDiploma - Air ticketing and Management
Diploma - Advance Basic Air Cargo Handling and Management
IATA/UFTAA foundation & EBT Course - Montreal-Canada
Skills
- Ability to work in group as well as independently
- Ability to learn and implement the new techniques quickly
- Helping the team technically
- Working hard with logical thinking
- Positive thinking with patience
- Outstanding ability to work under pressure
- Politeness and obedience to the authorities
- Extensive travel industry knowledge
- Extensive GDS knowledge
- Excellent product knowledge
- Selling techniques
- Good initiative
- Courteous and efficient travel booking service
- Willingness to continue training and development
Custom
I hereby declare that all the details furnished above are true to the best of my knowledge and belief.
Personal Information
- Passport Number: K7146824
- Date of birth: 04/15/90
- Marital status: Single
Languages
English
Fluent
Hindi
Fluent
Tamil
Proficient (C2)
Kannada
Fluent
Affiliations
- Listing Music
Timeline
Assistant manager
Almosafer Travel Group
11.2016 - Current
Operation Supervisor
Skypass Travel PVT LTD
08.2015 - 10.2016
Senior Travel Counsellor
American Express India PVT LTD
01.2013 - 08.2015
Travel Consultant
BCD Travels Pvt Ltd.
02.2011 - 01.2013
Travel Consultant
Carlson Wagonlit travel india Pvt Ltd.
Travel Associate
Saurabhi travel world (I) Pvt Ltd.
Diploma - Air ticketing and Management
Diploma - Advance Basic Air Cargo Handling and Management
IATA/UFTAA foundation & EBT Course - Montreal-Canada
BA - Travel and Tourism studies
Tamilnadu Open University
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