Parthasarathi Vijayakumar
Riyadh
Summary
Self-motivated and results-driven leader with strong communication, people management, analytical, and problem-solving skills. Adept at engaging with stakeholders across all organizational levels to ensure smooth execution of tasks and strategic alignment. Proven expertise in end-to-end program management, with a track record of successfully managing complex programs from initiation through delivery. Over 24 years of overall experience, including 20+ years in the banking industry, demonstrating deep domain knowledge and operational excellence. Global work experience across USA, Canada, UK, and Saudi Arabia, bringing a diverse and multicultural perspective to program delivery and stakeholder engagement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Wipro Arabia Limited
01.2021 - Current
- Successfully managing the program for KSA largest Islamic Bank and its subsidiaries, covering a wide range of applications and business functions.
- Leading the implementation of the Oracle R12 upgrade from version 12.1.3 to 12.2.12, ensuring seamless transition and enhanced system capabilities.
- Delivered and implemented Oracle Fusion LMS and Help Desk Modules, improving learning management and support operations.
- Achieved year-over-year growth in revenue and operating margin (OM%) through strategic delivery-led initiatives.
- Maintained program health by consistently applying industry best practices and governance standards.
- Executed a successful localization plan by onboarding NGA resources and making them billable within a short timeframe.
- Controlled attrition through proactive leadership mentoring and employee engagement strategies.
- Maintained strong financial hygiene with zero PDD and unbilled amounts not exceeding one month, keeping DSO in control.
- Sustained high levels of Net Promoter Score (NPS) and ACSAT, reflecting strong customer satisfaction and loyalty.
- Implemented a robust governance framework with regular customer engagement and transparent communication.
- Conducted steering committee meetings with customers, ensuring effective tracking and closure of action items.
- Actively engaged in multiple RFI/RFPs across domains, successfully expanding into new areas such as Core Banking, Data Governance, Oracle R12 upgrade, and Infrastructure Managed Services.
Senior Project Manager
Wipro Arabia Limited
07.2020 - 12.2020
- Successfully delivered KPIs, reports, and dashboards as part of the project scope for KSA largest utility company, aligning with their business objectives.
- Actively involved from the project execution phase, engaging with customer stakeholders to ensure delivery within committed timelines.
- Effectively managed escalations, instilling customer confidence by sharing and tracking a structured recovery plan.
- Maintained strong team engagement, resolving internal conflicts to ensure smooth execution and project success.
- Closely tracked project progress against the plan shared with the customer, ensuring transparency and accountability.
BFSI Delivery Lead for KSA & Bahrain region
Wipro Arabia Limited
04.2019 - 06.2020
- Served as Delivery Lead for the BFSI sector in KSA and Bahrain, with a strong focus on delivery assurance and stakeholder engagement.
- Maintained regular interactions with customers to understand expectations and collaborated closely with delivery teams to ensure alignment and successful outcomes.
- Continuously monitored the progress of Fixed Price Projects (FPP) to ensure adherence to project plans and achievement of key milestones within agreed timelines.
- Participated in vendor management meetings, effectively addressing customer escalations.
- Maintained a structured action tracker and provided periodic updates until resolution.
- Proactively worked on improving Execution Margin (EM%) through strategic initiatives such as rotation of tenured resources, band optimization, and securing Change Requests (CRs) for overrun projects.
- Contributed to new business development by participating in RFPs for new engagements, expanding the portfolio and strengthening regional presence.
Senior Project Manager
Wipro Limited
07.2014 - 03.2019
- Delivered comprehensive services for UKs largest bank, Digital Banking Platform, supporting Internet Banking and Open Banking applications.
- Scope included IT Service Operations such as Incident, Problem, and Change Management, Service Introduction, and Certificate Management.
- Led a 104-member team across onshore and offshore locations, ensuring seamless coordination and delivery.
- Oversaw daily business operations, maintaining high-quality deliverables for both internal stakeholders and external customers.
- Managed Demand and Supply Planning, tracking resource allocation and availability across Digital Banking Support projects.
- Built and sustained strong customer relationships with Value Streams and implementation teams throughout all business releases.
- Successfully set up offshore teams, enabling scalable and cost-effective delivery.
- Proactively identified, managed, and mitigated risks, ensuring project continuity and stability.
- Led Disaster Recovery (DR) planning, testing, and implementation to safeguard business operations.
- Conducted Root Cause Analysis (RCA) and documented problems and solutions to drive continuous improvement.
- Participated in lateral hiring in India, contributing to interview processes and hiring decisions.
- Conducted performance reviews and goal setting, focusing on attracting, retaining, and developing top talent.
- Provided mentorship and process guidance to team members, fostering a culture of accountability and excellence.
Project Manager
Wipro Limited
12.2004 - 06.2014
- Led service delivery for US largest global technology company in the payments industry Infrastructure Services, achieving a 20% year-over-year reduction in incidents through effective Service Level Management.
- Maintained platform availability at Green level by implementing a robust monitoring and review mechanism, ensuring operational stability.
- Applied Lean and Six Sigma methodologies to drive quality improvements and deliver measurable business value.
- Consistently met Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) through strong governance and process discipline.
- Served as Domain Expert for Debit and Credit Card platforms, overseeing the end-to-end transaction flow between Issuer and Acquirer, ensuring seamless operations and compliance.
Senior Help Desk Engineer
Sutherland Technologies
10.2002 - 12.2004
- Worked as a Support Engineer, providing second-level technical support for desktop and laptop systems, ensuring timely resolution of user issues.
- Initiated and implemented service improvement initiatives by developing playbooks for critical issues, enhancing consistency and efficiency in incident handling.
Software Engineer
SSI Limited
02.2000 - 09.2002
- Worked as a Technical Trainer, successfully delivering training sessions in Java and C++.
- Trained over 100 batches, equipping participants with strong foundational and practical programming skills.
Education
Master of Computer Applications - Computer Applications
Madurai Kamaraj University
Madurai, TN04.2002
Bachelor of Commerce -
Pachaiyappas College
Chennai, TN04.1999
Skills
- Leadership
- Problem Solving
- Stakeholder Engagement
- Communication
- Service Level Management
- Domain Expert
- Digital Banking
- Program Management
- Service Transition
Certification
- Certified Project Management Professional (PMP)
- Certified in ITIL Service Operation
- Certified in ITIL Continuous Service Improvement
- Certified Professional Scrum Master (PSM I)
Timeline
Senior Program Manager
Wipro Arabia Limited
01.2021 - Current
Senior Project Manager
Wipro Arabia Limited
07.2020 - 12.2020
BFSI Delivery Lead for KSA & Bahrain region
Wipro Arabia Limited
04.2019 - 06.2020
Senior Project Manager
Wipro Limited
07.2014 - 03.2019
Project Manager
Wipro Limited
12.2004 - 06.2014
Senior Help Desk Engineer
Sutherland Technologies
10.2002 - 12.2004
Software Engineer
SSI Limited
02.2000 - 09.2002
Master of Computer Applications - Computer Applications
Madurai Kamaraj University
Bachelor of Commerce -
Pachaiyappas College
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