PATRICK AWUNI DAAH
Kumasi
Summary
Driven Assistant Restaurant Manager with a proven track record at McDonald's Restaurant Saudi Arabia, enhancing customer satisfaction and streamlining operations. Expert in food safety compliance and staff training, I boosted team productivity and morale. Skilled in POS system knowledge and adept at conflict resolution, I significantly improved financial accuracy and customer service standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
McDonald's Restaurant Saudi Arabi
05.2019 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
Security Officer
Ghana Police Service
01.2012 - 01.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
Education
GED -
Kumasi National Vocation Training Institute
Kumasi, Ghana08.2013
Skills
- Shift Management
- Employee Scheduling
- Food Safety Compliance
- Staff Training and Development
- Opening and closing procedures
- Customer Assistance
- Guest Relations
- Restaurant Operations
- Training and mentoring
- POS system knowledge
- Inventory Control
- Performance Improvement
- Employee Retention
- Food and beverage knowledge
- Customer Service
- Coaching and Mentoring
- Sales Promotion
- Safe Food Handling
- Cost controls
- Kitchen staff coordination
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of [9] in the development of [cooking classes].
- Supervised team of [13] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Habitat for Humanity
- Project Management Institute
Certification
- Certified [Scarf folding], [S.O.P Consulate] - [2016 to 2018
- [Senior Scarf folder As] Training - [Day]
- Certified [Shift Leadership Transition], [McDonald's Restaurant] - [June 18 2023]
- [Swinging Manger As] Training - [Day]
- Certified [Advancing Shift Leadership], [McDonald's Restaurant] - [November 12 2023]
- [Second Assistant As] Training - [Night]
Reading, Cooking, Listening to music and Swimming.
I like listening to music because it touches my heart.
I like cooing because i eat a lot.
I feel relaxed when i swim.
I enjoy reading, it helps me to acquire new knowledge.
Additional Information
WORKING EXPERIENCE
Organization Period Positions Location
Ghana Police Service June 2010 to June 2012 Community Protection Assistance Kumasi, Ghana.
Cesta Hotel November 2012 to May 2015 Security Officer Kumasi, Ghana.
Brinier Restaurant August 2015 to September 2018 Waiter Kumasi, Ghana.
S.O.P Consulate November 2018 to January 2019 Scarf folder Kumasi, Ghana.
McDonald's Restaurant May 2019 to May 2025 Second Assistant Manager Saudi Arabia
Languages
English, Arabic, Spanish, French
Native language
English
Intermediate
B1
Timeline
Assistant Restaurant Manager
McDonald's Restaurant Saudi Arabi
05.2019 - Current
Security Officer
Ghana Police Service
01.2012 - 01.2014
GED -
Kumasi National Vocation Training Institute
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