Paul Amponsah
Riyadh
Summary
Dynamic F&B Server with a strong work ethic at The Ritz Carlton Hotel Riyadh, recognized for exceptional customer service and efficient multitasking. Enhanced guest satisfaction by resolving complaints effectively and maximizing table turnover. Committed to food safety and cleanliness standards, contributing to a seamless dining experience and team collaboration.
Overview
4
4
years of professional experience
Work History
F&B Server
The Ritz Carlton Hotel Riyadh
01.2021 - Current
- Resolved customer complaints in a professional manner, resulting in satisfied guests and minimizing negative feedback.
- Ensured proper cash handling procedures were followed, maintaining accountability for all transactions processed during shifts.
- Maximized table turnover rate through prompt and courteous service, accommodating more patrons per shift.
- Streamlined food delivery process, ensuring timely and accurate order completion for guests.
- Continuously refined serving techniques to adhere to industry standards while delivering top-notch guest experiences.
- Supported colleagues during peak hours by assisting with bussing tables or running food when necessary.
- Contributed to increased team efficiency by effectively communicating with fellow servers and support staff.
Education
SHS Certificate - General Art
Bepong Sinor High
Ghana Eastern Region 04.2013
Skills
- Strong communication skills
- Efficient multitasking
- Exceptional customer service
- Cleanliness standards
- Food safety awareness
- Food presentation
- Table management
- Strong work ethic
- Team collaboration
Timeline
F&B Server
The Ritz Carlton Hotel Riyadh
01.2021 - Current
SHS Certificate - General Art
Bepong Sinor High
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