PAUL RAYMOND PALANG
Dammam,Saudi Arabia
Summary
Skilled barista with a solid background in beverage preparation and customer service. Aims to leverage expertise in team training and inventory management to enhance service quality within the hospitality industry. Committed to maintaining high cleanliness standards and fostering effective team collaboration.
Overview
11
11
years of professional experience
16
16
years of post-secondary education
Work history
HEAD BARISTA
Fudge & Co. Gourmet
Rakkah Shamaliyah Dammam, Saudi Arabia
2023.03 - 2026.03
- Delivered excellent customer service, enhancing overall satisfaction.
- Ensured consistent beverage quality through precise preparation and training of junior staff.
- Streamlined inventory processes, maintaining supply levels for uninterrupted service.
- Upheld cleanliness and hygiene standards, ensuring compliance with health regulations.
SENIOR BARISTA
Troy Café Lounge
Dammam 32210, Saudi Arabia
2022.01 - 2023.03
- Utilised knowledge of coffee varieties and brewing methods to provide customer education, boosting customer loyalty and engagement.
- Implemented workplace hygiene standards, maintaining health and safety regulations compliance.
- Trained new staff for enhanced productivity.
- Developed seasonal drink menus to boost sales.
- Created unique coffee blends, resulting in repeat customers.
Junior barista
Divided Scientific Coffee shop to Serve Drinks
Saihat, Dammam, Saudi Arabia
2020.01 - 2022.01
- Demonstrated knowledge of different coffee blends for better customer choice.
- Operated espresso machine, delivering perfectly brewed coffee every time.
- Showcased excellent interpersonal skills when dealing with difficult customer situations.
- Maintained cleanliness in work area, ensuring welcoming environment.
- Exhibited multitasking abilities under pressure, maintaining high-quality service even in rush hours.
- Communicated effectively with kitchen staff to manage food orders efficiently.
- Managed over 30 customer calls per day.
BARISTA/WAITER
Icons Coffee Couture
Dammam, Saudi Arabia
2018.11 - 2019.11
- Facilitated development of welcoming environments to enhance overall customer satisfaction.
- Guided customers in menu selection processes to cultivate trust and loyalty.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Promoted seasonal beverages effectively increasing their uptake.
- Assisted in inventory control measures for effective stock management.
- Managed over 25 customer calls per day', or "Increased sales by 15%
BARISTA
Blue Ocean Restaurant ( SAED International for INSTIGDAM)
Jeddah, Saudi Arabia
2017.11 - 2018.11
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Welcoming atmosphere to customers, promoting return visits.
TEAM MEMBER
Americana Group of Companies -KFC( AL MAWARID RECRUITMENT COMPANY)
Riyadh, Saudi Arabia
2014.11 - 2016.11
- Displayed teamwork skills to improve overall productivity.
- Optimised inventory control for streamlined operations.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Facilitated customer relations for increased brand loyalty.
- Upsold extras to help increase daily revenue intakes.
- Increased sales by 10%".
Education
Diploma -
Labing Elementary School
Labnig Malinao Albay 1993.06 - 1999.03
High School Diploma - High School
Tabaco National High School
Tabaco City 1999.06 - 2003.04
Some College (No Degree) - I.T. Program Course
Overseas Workers Welfare Administration
Legazpi City 2011.12 - 2012.01
Some College (No Degree) - Consumer Electronics
San Francisco Institute of Science And Technology
Malinao Albay 2008.10 - 2008.12
Diploma - Computer System and Network Technology
AMA Computer Learning Center
Legazpi City 2003.04 - 2008.04
Bachelor of Science in Information Technology - BSIT
AMA Computer College
Legazpi City 2005.04 - 2006.04
Skills
- Beverage preparation
- Customer service
- Team training
- Inventory management
- Cleanliness standards
- Barista leadership
- Team player
- Knowledge of coffee beans
- Coffee grinding techniques
Languages
English
Advanced
Tagalog
Native
Arabic
Intermediate
Timeline
HEAD BARISTA
Fudge & Co. Gourmet
2023.03 - 2026.03
SENIOR BARISTA
Troy Café Lounge
2022.01 - 2023.03
Junior barista
Divided Scientific Coffee shop to Serve Drinks
2020.01 - 2022.01
BARISTA/WAITER
Icons Coffee Couture
2018.11 - 2019.11
BARISTA
Blue Ocean Restaurant ( SAED International for INSTIGDAM)
2017.11 - 2018.11
TEAM MEMBER
Americana Group of Companies -KFC( AL MAWARID RECRUITMENT COMPANY)
2014.11 - 2016.11
Some College (No Degree) - I.T. Program Course
Overseas Workers Welfare Administration
2011.12 - 2012.01
Some College (No Degree) - Consumer Electronics
San Francisco Institute of Science And Technology
2008.10 - 2008.12
Bachelor of Science in Information Technology - BSIT
AMA Computer College
2005.04 - 2006.04
Diploma - Computer System and Network Technology
AMA Computer Learning Center
2003.04 - 2008.04
High School Diploma - High School
Tabaco National High School
1999.06 - 2003.04
Diploma -
Labing Elementary School
1993.06 - 1999.03