Paula Mathews
Roxby Downs
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
33
33
years of professional experience
Work History
Parcel Delivery Driver
S.J Consulting - Contractor for Australia Post
11.2023 - 05.2024
- Managed time efficiently to complete daily delivery assignments within specified deadlines.
- Resolved customer complaints professionally, maintaining positive relationships with clients.
- Tracked package status using digital systems, keeping customers informed throughout the delivery process.
- Adhered to company policies regarding confidentiality, protecting sensitive client information during deliveries.
- Maintained a high level of safety while navigating various routes for efficient delivery services.
- Assisted in warehouse operations, including sorting and loading parcels for optimized delivery routes.
Hotel Owner/Manager
Shamrock Well Pty Ltd
11.2017 - 11.2022
- Fostered a positive work environment by promoting open communication, teamwork and recognition of employee achievements.
- Established partnerships with local attractions to provide exclusive offers for guests while promoting tourism within the community.
- Ensured compliance with industry regulations by staying updated on relevant laws and implementing required changes promptly.
- Continuously improved food and beverage offerings through menu updates, staff training, and regular quality checks.
- Managed all aspects of staff recruitment, training, scheduling, and performance evaluations to ensure optimal staffing levels and employee engagement.
Online Reseller of Antique & Preloved Jewellery
Myself
10.2014 - 09.2017
- Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
- Analyzed market trends to identify high-demand products, strategically adjusting product offerings to maximize revenue potential.
- Continuously expanded product knowledge through research, ensuring the ability to provide expert advice on a diverse range of items offered for sale.
- Established positive relationships with clients through exceptional customer service skills, leading to repeat business and referrals.
Household Coordinator
Myself
10.2004 - 09.2014
- Provided support for academic success by assisting with homework completion, tutoring in challenging subjects, and communicating with teachers regarding progress.
- Assisted in the development of effective parenting strategies through research on child development topics relevant to each family member''s stage in life.
- Increased family satisfaction with meal planning, grocery shopping, and meal preparation tailored to dietary needs and preferences.
- Coordinated smooth transitions between school years by organizing school supplies, uniforms, and transportation arrangements.
Interstate Retail & Hospitality
Various
04.1999 - 03.2004
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail & hospitality environments.
Retail Sales Manager, (Australiana Section)
Trims
08.1996 - 02.1999
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assistant Manager
Billy Baxters Coffee House
02.1991 - 04.1996
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Streaky Bay Area School
Streaky Bay, SA12-1991
Skills
- Punctuality
- Loyal
- Customer service
- Active listening
- Critical thinking
- Complaint resolution
- Follow-up skills
- Team development
- Quality control
- Team building and motivation
- Organizational skills
- Self motivation
- Continuous improvement
Timeline
Parcel Delivery Driver
S.J Consulting - Contractor for Australia Post
11.2023 - 05.2024
Hotel Owner/Manager
Shamrock Well Pty Ltd
11.2017 - 11.2022
Online Reseller of Antique & Preloved Jewellery
Myself
10.2014 - 09.2017
Household Coordinator
Myself
10.2004 - 09.2014
Interstate Retail & Hospitality
Various
04.1999 - 03.2004
Retail Sales Manager, (Australiana Section)
Trims
08.1996 - 02.1999
Assistant Manager
Billy Baxters Coffee House
02.1991 - 04.1996
Streaky Bay Area School
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