PAULA RICHTER

Handle all aspects of Property Management including but not limited to:

• · Maintaining all Rental records including property, landlord, and tenant information and documentation according to current legislation.
• · Schedule and complete all entry, exit, and routine inspections for all properties as required.
• · Maintain original lease and renewal documentation in digital format in property management system.
• · Notify landlord of any maintenance issues that have been noticed during inspections and organising any repairs that are required at their property. Organise quotes with local suppliers if required.
• · Screen Applicants on behalf of landlord and recommend a short list.
• · Attend to all processing of lease renewals
• Assist with Sales Management, including liaising with Vendors and prospective Purchasers. Show properties and complete required documentation.

• Responsibility for servicing and growing the Nutrien insurance business on Eyre Peninsula from Ceduna, to Port Lincoln, and up to Marree.
• Maintain current client relationships and source new clients by creating trust...
• Driving new business growth across the region.
• Providing a high level of client service to enable effective client relationship management.
• Manage client insurance accounts including processing renewals, claims management, policy document management and general client enquiries
• Offering additional products and services to clients as you manage the renewal process
• Achieving budgeted revenue for retention, and growth on existing and new business to grow the existing insurance portfolio

• Port Lincoln & Tumby Bay
• Providing exceptional customer service to existing clients and potential clients via all communication means (face to face, phone, email,SMS)
• Sourcing new clients and tailoring an insurance package that suits their individual requirements
• Attending to clients’ enquiries, alterations, and requests in a timely and professional manner
• Processing policy alterations and renewals to legal time requirements
• Handling clients claims from the initial notification to processing and payment according to policy disclosure statements
• Maintaining clients files accurately
• Creating relationships with local Suppliers and Assessors for claims requirements
• Working with a team to achieve a common goal for our clients and our staff

Key Achievement:

• Investigating and implementing procedures enabling us to work towards a “paperless” office saving time and increasing the efficiency of the office
• This resulted in a Rotary “Pride in Workmanship” award.

• Providing customer service to customers both in the office and over the phone
• Processing invoices, payroll, and accounts payable
• Maintaining customer files and ensuring orders for the jobs arrive on time
• Working with Microsoft Package and Constructor(Builder specific accounts package)

Key Achievement:

• Developing and implementing time saving procedures for the efficient running of the office which in turn cut costs.

• Responsible for all aspects involved in store management
• People Management including leadership, staff training/coaching/mentoring, and organisation of rosters
• Providing “exceptional” customer service to customers in the store, over the phone, and to suppliers
• Stock Management including merchandising of the store, stock control and maintenance
• Monitoring staff performance targets including monitoring and improving staff performance targets via coaching and mentoring
• Overall store performance using monthly profit & loss reports
• Developing a Store Business Plan to maintain current customers and develop new ideas for introducing new customers to the “Michael Hill” experience

Key Achievements:

• Awarded highest percentage sales growth for all Australian stores
• Awarded 2nd highest gross profit percentage for all Australian stores
• Awarded 4th highest items per sale for all Australian stores
• Awarded 6th highest gross profit percentage for all stores internationally
• Finalist in the local Rhino Business Awards in the category of “People’s Choice”
• Achieved my personal goal in 2006 of having Dubbo in the top 50 stores for profitability – No 48 with record sales

• Providing “Exceptional” customer service to all customers
• Learn and be involved in every aspect of Store Management
• Achieve personal performance targets
• Complete the Michael Hill Jeweller Gold Management Program – a self study program
• Key Achievement: Completing the Gold Management Program and being promoted to Store Manager after only nine months

• Providing exceptional customer service to all customers
• Responsible for the store while the manager was absent
• Achieve personal performance targets
• Responsible for merchandising and stock management of own area of store
• Key Achievement: Being promoted to Assistant Manager

• Various Branches including Port Lincoln
• Providing customer service to all customers
• Responsible for reporting various performance statistics for the 16 branches in our area to the Area Manager
• Rostering and Supervision within local branch
• Branch Training officer responsible for product and service training within the branch and area
• Personal and Home lending

Key Achievements:

• Progressive promotions from Teller, Senior Teller, 2IC, Area Administration Officer
• Being appointed to Branch Training Officer and providing Training to branches in the Area
• Being trained in Personal and Home Lending.