PERIS KAHORA
Doha,Qatar
Summary
Motivated professional with varied experience in customer-facing roles. Cultivates strong relationships through active listening and effective communication. Delivers results in fast-paced environments while ensuring high-quality service and attention to detail.
Overview
8
8
years of professional experience
Work History
Food and beverage attendant
Qatar Airways
Doha, Qatar
2022.08 - 2026.06
- Warmly greeted customers upon arrival and escorted them to the table and minimised wait times to improve lounge experiences.
- Took accurate orders, ensuring customer satisfaction.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Clearly communicated allergen information, protecting customers' health.
- Delivered multiple courses promptly, supporting efficient kitchen and waiting operations.
- Verified completed orders and served guests at tables.
- Cleared tables, wiped down and replaced cutlery between courses to limit service disruptions.
- Collected customer feedback to refine lounge service experience and assist with flight details, ensuring seamless travel for guests.
- Contributed to the design of seasonal menus, enhancing customer engagement and dining variety.
- Thanked the customer for dinning with us and wished them pleasant flights
Front desk receptionist
Royal Garden gateway Hotel
Ol-kalou,nyandarua, Kenya
2019.01 - 2022.07
- Greeted guests promptly upon arrival, fostering a welcoming atmosphere.
- Enhanced company image by providing courteous reception services to clients.
- Assisted visitors with queries, enhancing overall customer service experience at the hotel.
- Resolved customer complaints promptly, contributing to higher satisfaction levels.
- Performed basic bookkeeping tasks to maintain financial transparency on customer payments.
- Maintained an organised filing system for easy access of records.
- Tracked daily activities like rooms,meeting hall cleanliness ready for any clients coming into the hotel.
- Provided administrative support to various departments, contributing to smooth operations.
- Updated contact lists regularly, ensuring effective communication channels remained open.
Waitress Assistant
sunrise hotel
Nairobi, Kenya
2018.08 - 2018.12
- Streamlined order placements with clear communication to kitchen staff, enhancing service efficiency.
- Assisted in food preparation, contributing to prompt service during busy periods.
- Assisted head waitress with large party coordination, aiding in smooth function.
- Seated guests upon arrival, creating welcoming atmosphere.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Managed cash register efficiently, ensuring accurate an accurate billing process for customers.
Education
Diploma - Tourism and Travel Management
Technical University of Kenya
Nairobi, Kenya2017-12
Diploma - Cabin Crew
Skylink Flying School
Nairobi, Kenya2018-07
Kenya Certificate of Secondary Education -
Ragia High School
Kenya2013-11
Skills
- Reservation system usage
- Customer service
- Complaint handling
- Customer relationship management
- Administrative support
- Time management
- Attention to detail
- Effective communication
- Active listening
- Empathy understanding
- Microsoft Office
Languages
English
Advanced
C1
Interests
- Reading
- Team building
- travelling
- volunteering
Timeline
Food and beverage attendant
Qatar Airways
2022.08 - 2026.06
Front desk receptionist
Royal Garden gateway Hotel
2019.01 - 2022.07
Waitress Assistant
sunrise hotel
2018.08 - 2018.12
Diploma - Tourism and Travel Management
Technical University of Kenya
Diploma - Cabin Crew
Skylink Flying School
Kenya Certificate of Secondary Education -
Ragia High School