Peter Garforth
Hillbank
Summary
Dynamic leader with proven expertise in enhancing customer experience and streamlining operations at Super cheap Auto. Excelled in vendor management and inventory control, significantly reducing shrinkage. Skilled in team building, fostering a positive work environment, and driving sales through strategic merchandise displays. Mastery in QuickBooks and exceptional problem-solving abilities underscore a track record of surpassing performance goals.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Supercheap Auto
08.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
Assistant Manager
Big W
04.2017 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Developed detailed plans based on broad guidance and direction.
Education
Certificate IV - Hospitality
TAFE SA
SA11-2011
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Store operations
- Attention to detail
- Work Planning and Prioritization
- Systems and software expertise
- Vendor management
- Quickbooks
- Inventory management
Timeline
Assistant Store Manager
Supercheap Auto
08.2022 - Current
Assistant Manager
Big W
04.2017 - 07.2022
Certificate IV - Hospitality
TAFE SA
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