Prabhjot Kaur
Adelaide
Summary
Dynamic Computer Network and Systems Engineer with proven expertise at OTR Groups in designing scalable network architectures and implementing robust security measures. Skilled in network troubleshooting and IT infrastructure management, I excel in enhancing system performance while ensuring high customer satisfaction through effective collaboration and support.
Overview
2
2
years of professional experience
Work History
Computer Network and Systems Engineer
OTR Groups
03.2024 - Current
- Network Design & Implementation:
Developed and deployed scalable network architectures including LAN, WAN, and VPN solutions tailored to organizational needs. - Systems Configuration & Integration:
Installed, configured, and maintained physical and virtual servers (Windows/Linux), storage solutions, and enterprise applications. - Security & Access Control:
Implemented firewalls, intrusion detection systems, and access policies to protect systems against unauthorized access and cyber threats. - Performance Monitoring & Troubleshooting:
Used tools like Wireshark, SolarWinds, and SNMP monitoring to proactively identify and resolve network or system performance issues. - Disaster Recovery & Backup Planning:
Designed and tested backup strategies and disaster recovery plans to ensure business continuity. - Technical Documentation & Reporting:
Maintained detailed documentation for network diagrams, change logs, and system configurations to support audits and future scalability. - Collaboration & Support: Worked closely with cross-functional IT teams and vendors to deliver technology upgrades, cloud migration projects, and user training.
System Administrator
OTR Groups
10.2023 - 03.2024
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
Education
Bachelor - Information Technology
Federation University Australia
SA 07-2022
Skills
- Network troubleshooting
- Windows administration
- Remote support
- IT infrastructure management
Timeline
Computer Network and Systems Engineer
OTR Groups
03.2024 - Current
System Administrator
OTR Groups
10.2023 - 03.2024
Bachelor - Information Technology
Federation University Australia
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