PRADEEP WEIHENA
Summary
An Energetic and professional with over 9 years management experience in Quick Service Restaurant and more than 7 years of experience in retail/supermarket management. Expertise spans all aspects of QSR & retail with operations management overseas. Process exceptional interpersonal skills, combined with a proven ability to drive profitability, manage and nurture talent, deliver sales growth, form strategic partnerships, and successfully implement challenging projects. Demonstrates outstanding leadership, excellent team building skills and strong conflict resolution abilities, along with a strong work ethic and great sense of humor.
Overview
18
18
years of professional experience
Work History
RESTAURANT MANAGER
Tim Hortons
09.2023 - Current
- Company Overview: Kingdom of Saudi Arabia
- Coordinate daily FOH and BOH restaurant operations
- Delivered superior service and maximized customer satisfaction.
- Respond efficiently and accurately to customer complaints
- Control operational costs and identify measures to reduce waste.
- Prepared staff schedule and manage within payroll budget.
- Train and coach current and new employees on proper customer service practices, implement protocols and policies that will maintain future restaurant operation
- Inventory management and ordering as per sales trend & budgets
- Make a plan and set a goal with the team to achieve the sales targets given by upper management, including store KPIs.
- Create detailed reports on weekly, monthly, and annual revenue and expenses.
- Kingdom of Saudi Arabia
RESTAURANT MANAGER
Domino’s Pizza
01.2022 - 01.2023
- Company Overview: Sri Lanka
- Oversee & manage the entire restaurant operation
- Train & develop a team of supervisors and staff members to ensure that the location has a competent & motivated team.
- Develop & implement policies & procedures to ensure consistency in restaurant front of house & back of house operation
- Accomplishes company goals by accepting ownership for accomplishing new & different requests
- Inventory management, ordering, and staff scheduling.
- Coordinate with the area manager for everyday operations, financial & administrative records.
- Sri Lanka
OUTLET MANAGER
Micro Smart Super Pvt Ltd
01.2021 - 01.2022
- Company Overview: Sri Lanka
- Maintain outstanding store conditions and visual merchandising standards.
- Ensure high levels of customer satisfaction through excellent service.
- Meet sales goals by training, motivating, mentoring, and providing feedback/appreciation to team members.
- Report on Buying Trends, Customer Needs, Profits, etc.
- Develop business strategies to increase our customer base, expand store traffic, and optimize profitability.
- Sri Lanka
ASSISTANT RESTAURANT MANAGER
Burger King
01.2014 - 01.2020
- Company Overview: United Arab Emirates
- Taking the lead in overseeing day to day restaurant operations
- Provides coaching and feedback to supervisors and crews on shifts/stations BK’S products, processes & policies.
- Motivates & directs team members to meet customer expectations with fast & friendly service in the surrounding area, while consistently adhering to quality, service and cleanliness standards.
- Assumes full responsibility for the restaurant's profit & loss management by implementing marketing strategies and following cash control/security procedures.
- Maintains inventory, orders, manages labor, and applies financial report analysis to enhance restaurant results.
- United Arab Emirates
OUTLET MANAGER
Micro Smart Super Pvt Ltd
01.2011 - 01.2014
- Company Overview: Sri Lanka
- Maintain outstanding store conditions and visual merchandising standards.
- Ensure high levels of customer satisfaction through excellent service.
- Meet sales goals by training, motivating, mentoring, and providing feedback/appreciation to team members.
- Buying products CRM Trends, Customer Needs, Profits, etc.
- Develop business strategies to increase our customer base, expand store traffic, and optimize profitability.
- Sri Lanka
MARKETING EXECUTIVE
Ceylinco Insurance PLC
01.2008 - 01.2011
- Company Overview: Sri Lanka
- Design and implement effective marketing strategies to sell new insurance contracts or adjust existing ones.
- Contact potential clients and create rapport by networking, cold calling, using referrals, etc.
- Check insurance claims to solidify trust and safeguard reputation.
- Frequently replenish job-specific knowledge and apply it in the field.
- Fulfill all company-established policy obligation.
- Sri Lanka
Education
Successfully passed Ordinary Level Examination - undefined
WP/HO GOVINNA MAHA VIDYALAYA
01.2008
Postgraduate Diploma - Tourism and Hospital Management
SUMMEREST COLLEGE (PVT) LTD
07.2025
Skills
- Strong leadership skills
- Communication & Interpersonal skills
- Customer service
- Business acumen
- Problem solving & decision making
- Organization & delegation
- Budgeting and cost management
- Technological skills
- Contribution to employee relations
Accomplishments
- Ever highest REV score, Burger King UAE, 2018, 96.2% at Dalma Mall
- Highest sales in a day since opening, Micro Smart Super, 2021
- Highest REV score, Tim Hortons KSA, 2024, at Roof Mall outlet
Locations
- Tim Hortons Yasmin, Yasmin, Kingdom of Saudi Arabia
- Domino’s Pizza, Sri Lanka
- Micro Smart Super Pvt Ltd, Sri Lanka
- Burger King, United Arab Emirates
- Ceylinco Insurance PLC, Sri Lanka
References
- PARTHIBAN DHANDAPANI, Area Manager, Archi Cafe -KSA, Tel : +966580721781, aabid.hasan@timhortonsme.com
- PRASATH BALACHNDARAN, Area Manager, Tim Hortons-KSA, Tel: +966535060062, Prasath.Balachandran@timhortonsme.com
Timeline
RESTAURANT MANAGER
Tim Hortons
09.2023 - Current
RESTAURANT MANAGER
Domino’s Pizza
01.2022 - 01.2023
OUTLET MANAGER
Micro Smart Super Pvt Ltd
01.2021 - 01.2022
ASSISTANT RESTAURANT MANAGER
Burger King
01.2014 - 01.2020
OUTLET MANAGER
Micro Smart Super Pvt Ltd
01.2011 - 01.2014
MARKETING EXECUTIVE
Ceylinco Insurance PLC
01.2008 - 01.2011
Successfully passed Ordinary Level Examination - undefined
WP/HO GOVINNA MAHA VIDYALAYA
Postgraduate Diploma - Tourism and Hospital Management
SUMMEREST COLLEGE (PVT) LTD
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