Prajwal Kumar
Kuwait
Summary
Over 15 years of experience in warranty and technical operations, specializing in automotive warranty administration. Proven expertise in processing claims and optimizing warranty workflows to enhance efficiency. Skilled in resolving customer issues and collaborating with manufacturers to improve claim recovery rates. Strong relationship management with suppliers and OEM representatives, driving operational effectiveness through continuous process improvements.
Overview
3
3
Languages
16
16
years of professional experience
Work History
Warranty Supervisor-Tire & Battery Department
Al Babtain Group-Dunlop.Maxxis & Emtrac
12.2021 - Current
- Oversee daily warranty operations across 15 tyre and 6 battery brands.
- Process and track warranty claims for tyres and industrial batteries at 99%.
- Process an average of 400 claims each month through standard workflows.
- Perform claim checks and validation to reject false or ineligible claims.
- Reduce rejection rates by identifying issues using technical claim knowledge.
- Analyse claim trends, disputes, resolutions, and process improvement actions.
- Managed warranty financials by forecasting liabilities and reconciling approved claims with payments to ensure accuracy.
- Lead weekly review meetings with service teams and OEM representatives.
- Conduct OE service audits to meet manufacturer policy and standards.
- Cultivated customer relationships through clear claim status updates and detailed technical explanations.
- Liaise directly with suppliers to negotiate claim recoveries and resolve disputes.
- Support field technicians and service advisors with failure analysis and documentation.
- Issue and process debit notes to suppliers and OEMs for recovery.
- Monitor outstanding debit notes and follow up with supplier finance teams.
- Prepared monthly warranty cost reports to track approval rates and assess recovery efficiency.
- Coordinate next steps to accelerate collections and reduce payment delays.
- Manage vehicle maintenance schedules for fleet readiness and reduced downtime.
Warranty In-Charge
Mutawa Al-Kazi Company Ltd.-GAC,BAIC & DFM
02.2018 - 10.2021
- Obtain warranty and customer authorisation before unit work starts, including approved photos.
- Measured and reported on claim performance, quality, and submission processing times to identify areas for improvement.
- Provide weekly claim status reports to the after-sales manager.
- Prepare warranty invoices and enter warranty claims into DMS.
- Conducted weekly audits of warranty claims and schedules, adjusting or writing off old claims to maintain accuracy.
- Support service consultants and technicians with warranty-related questions.
- Analyse problems, identify trends, and develop strategies to maximise claim processing.
- Help service consultants close all open warranty RO's.
- Reviewed warranty reporting systems with service manager to identify and implement improvement opportunities.
- Answer business partner queries by email or telephone within authorisation procedures.
- Check each repair order against vehicle service history to prevent duplicate claims.
- Reconcile warranty receivables and coordinate with accounting for payment collection.
- Review every warranty repair order for accurate, legible completion.
- Review labour operations for overlaps, applying correct damage codes per policy.
- Ensure credit memos align with company policy and maximise payment returns.
- Submitted recalls in DMS according to established processes and authorisation protocols.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Warranty Administrator
MS&RY Behbehani-GMC
10.2010 - 01.2018
- Validated warranty eligibility prior to repair decisions, enhancing processing accuracy.
- Streamlined warranty claim processes through continuous review and adaptation of policies and procedures.
- Recorded damage findings and ensured policy adherence, minimising claim errors.
- Generated paperwork for manufacturers and distributors, expediting claim handling.
- Organised and archived warranty documentation, ensuring compliance with legal requirements and easy retrieval.
- Maintained accurate and confidential records of all claims activities in compliance with regulatory requirements.
Education
Bachelor of Engineering - Automobile Engineering
Manipal University
Manipal, India01-2010
Intermediate -
Indian Central School
Kuwait01-2006
Secondary -
Indian Central School
Kuwait01-2004
Skills
- Warranty Analysis
- Claim processing
- Claim Auditing
- Warranty systems management
- Process Improvement
- DMS
- GMC DMS
- MS Office
- Auto line
Accomplishments
- Certified Warranty Manager; Training held in Beijing, China for BIAC Motors.
- Participated in various seminars and conferences in connection with warranty of vehicles.
- Certified Warranty Manager; Training held in Thailand-SRME-Dunlop
Languages
English (Fluent)
Proficient
C2
Hindi
Intermediate
B1
Arabic
Beginner
A1
Timeline
Warranty Supervisor-Tire & Battery Department
Al Babtain Group-Dunlop.Maxxis & Emtrac
12.2021 - Current
Warranty In-Charge
Mutawa Al-Kazi Company Ltd.-GAC,BAIC & DFM
02.2018 - 10.2021
Warranty Administrator
MS&RY Behbehani-GMC
10.2010 - 01.2018
Bachelor of Engineering - Automobile Engineering
Manipal University
Intermediate -
Indian Central School
Secondary -
Indian Central School