Raju Shrestha
Abqaiq
Summary
Reliable Store Supervisor with more than 10 years of experience managing shipping, receiving, and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety, and timely issue resolution.
Overview
19
19
years of professional experience
Work History
Store Supervisor
Mana S. Al-Khamsan EST (MSK)
01.2020 - Current
- Supports in delivering the store's annual sales targets
- Conducts store operations audits to ensure compliance with the required store standard operating policies
- Oversees the store's after-sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders
- Ensures customer needs are met, complaints are resolved and customer service provided is of exceptional standard; identifies current and future customer requirements by establishing rapports with potential and existing customers
- Ensures promotions and pricing are accurate and in tune with company standards and policies
- Submits daily invoices and sales recap to Finance
- Executes store operations including cash handling, inventory taking, and record keeping in line with the company's standard operating procedures
- Maintains proper loss prevention standards and ensures compliance with cash handling, fraud, and theft of products
- Manages inventory such as in-bound movement of goods, receiving, stocking, restocking, transfers, and managing inventory discrepancies
- Ensures interior and exterior of the store are clean and maintained to company and brand standards
- Directs the team to follow standard operating procedures and store appearance standards
- Develops talent within the team by providing guidance, mentoring, and coaching to achieve the defined goals.
Store Supervisor
Royal Catering Services LLC
05.2017 - 11.2019
- Overseeing salespeople, cashiers, shelf stockers, and other employees
- Managing finances and preparing an annual budget
- Keeping records of expenditures, sales figures, and employee performance
- Evaluating the supply and availability of stocks and profit margins
- Implementing measures to avoid stock damages, theft, and wastage
- Monitoring shelve stocks and product displays, and the general appearance of the store
- Investigating market trends and offering products that would appeal to customers
- Addressing customers' requests, comments, and complaints
- Motivating employees to achieve targets
- Training new staff members and scheduling shifts.
Storekeeper
Q Food Beverage (Huqqa Restaurant and coffee shop)
12.2015 - 04.2017
- Implementing goods receipt/issue procedures
- Tracking inventory
- Putting goods in the warehouse
- Arranging goods in the warehouse
- Making warehouse records and taking stock of goods
- Strictly complying with regulations on fire prevention.
Store Assistant
Emirates Flight Catering
06.2007 - 12.2015
- Keeping the store fully stocked
- Assisting Storekeeper with Inventory and Cycle count
- Maintaining the highest level of visual merchandising and store conditions
- Delivering exceptional sales services for improved customer satisfaction
- Interacting with customers and identifying their needs and preferences
- Operating cash registers and point-of-sale machines
- Receiving and verifying the quality and quantity of new shipments
- Enforcing in-store security and health and safety procedures and regulations
- Restocking depleted or low shop items and ensuring the sales floor is organized according to established guidelines
- Performing end-of-day cleaning duties, which include wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor
- Addressing and resolving customers' complaints professionally
- Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.
Receiving Clerk
Solti Hotel (5 Star)
11.2004 - 01.2006
- Receiving goods from Supplier with Invoice and quality control over the stock
- Follow up with the supplier for the failed delivery.
Education
DIPLOMA IN COMPUTER MANAGEMENT -
PENTA INSTITUTE
01.2007
S.L.C -
MANOHAR HIGHER SCHOOL
01.2002
Skills
- ISO -9001:2000 Awareness of Industrial Safety and fire knowledge
- Good working knowledge of All Platforms and administrations
- Familiar with the Internet, emails, MS Office applications, and packages
- Able to do small networks and proxy servers
- Inventory Management
- Recruiting and Hiring
- Team Building and Leadership
- Staff Supervision
- Sales Strategies
- Store Opening and Closing
- Customer Service
- Shift Scheduling
- Supply Ordering
- Product Rotation
- Loss Prevention
Accomplishments
- Special recognition for the part played in the migration of a new dedicated unit for Emirates Airlines called EKFC1
- Received many Appreciation emails from several internal department heads.
- Recognized as an employee of the month for September 2013.
- Received 2 gold & 1 Silver Najm award.
Training
- Completed Diploma in Certificate in Computer Application Course (MS Word, MS Excel, Office PowerPoint, Adobe PageMaker, Adobe Photoshop, Free Hand, Tally, Email and Internet)
- Diploma in Software & Hardware
- Elementary Food Hygiene Course from Royal Environmental Health Institute of Scotland from Emirates Flight Catering
- Fire Wardens Training from Emirates Flight Catering
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Languages
Nepali
Native language
English
Proficient
C2
English
Advanced
C1
Timeline
Store Supervisor
Mana S. Al-Khamsan EST (MSK)
01.2020 - Current
Store Supervisor
Royal Catering Services LLC
05.2017 - 11.2019
Storekeeper
Q Food Beverage (Huqqa Restaurant and coffee shop)
12.2015 - 04.2017
Store Assistant
Emirates Flight Catering
06.2007 - 12.2015
Receiving Clerk
Solti Hotel (5 Star)
11.2004 - 01.2006
DIPLOMA IN COMPUTER MANAGEMENT -
PENTA INSTITUTE
S.L.C -
MANOHAR HIGHER SCHOOL
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