Pranav Gubbala
Shift Leader
Klemzig
Summary
Highly motivated and skilled Shift leader with a passion for
delivering exceptional service to customer with excellent
communication skills. Actively utilising opportunities to learn and grow in both IT and the job. I am now seeking a role in which I can utilize my customer service skills to make a positive impact on the organization and its customers.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Shift Leader Manager
Guzman Y Gomez
08.2022 - Current
- Tracked receipts, employee hours, and inventory movements.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Successfully maintained strict adherence to food safety guidelines as per local regulations, ensuring consistent delivery of high-quality products at all times.
- Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
Claims Officer
Gallagher Bassette
05.2023 - 06.2024
- Providing high-quality customer service to all stakeholders. Accurate Data Entry.
- Booking appointments and referrals with service providers.
- Request and follow up information from external stakeholders.
- Actioning invoices and approving surgery requests.
- Upload all relevant data and information into Gallagher Bassett and return to work SA systems in a timely manner.
- Ensure excellent customer service.
Intern Systems Engineer
Cloud QA
07.2022 - 10.2022
- Working with clients, to gather and design the workflows for CloudQA
- Troubleshoot and resolve technical issues related to the application
- Communicate business requirements to dev team and collaborate to ensure smooth deployment of new features and bug fixes
- Monitor system performance, identify bottlenecks, and optimize resources
- Develop and maintain technical documentation and guides
- Participate in on-call rotation for 24/7 support
- Collaborate with QA teams to ensure thorough testing and quality assurance
- Stay up-to-date with industry trends and emerging technologies
- Identify short and long term solutions to resolve critical issues in CloudQA application.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
Education
Performance Education
02.2023 - Current
Bachelor of Information Technology (Networking & Security) -
Federation University
07.2018 - 08.2021
Skills
C#
Python
MySQL
PostgreSQL
Technical Troubleshooting
Incident Management
Root cause identification
Application flow processes
Technical Writing
Performance Analysis
Agile project management
Application testing
JIRA
Workflow Design
Data Migration
Attributes
- Customer-Focused: Dedicated to enhancing customer interactions and experiences.
- Proactive Learner: Continuously seeks opportunities to expand IT expertise and customer service skills.
- Analytical Problem-Solver: Leverages analytical skills to innovate and solve challenges.
- Leadership: Skilled in guiding teams to exceed KPIs and demonstrating multitasking abilities.
- Accountability: Meticulous in reporting and demonstrating accountability in workplace matters.
References
Available upon request
Timeline
Claims Officer
Gallagher Bassette
05.2023 - 06.2024
Performance Education
02.2023 - Current
Shift Leader Manager
Guzman Y Gomez
08.2022 - Current
Intern Systems Engineer
Cloud QA
07.2022 - 10.2022
Bachelor of Information Technology (Networking & Security) -
Federation University
07.2018 - 08.2021
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