PRANAY RAJURKAR
NAGPUR
Summary
Driven leader with talent for fostering teamwork and enhancing guest satisfaction. Possesses strong skills in managing operations and delivering exceptional customer service. Committed to creating memorable dining experience and driving business growth.
Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Restaurant general manager
Americana Restaurants
Riyadh, Riyadh Region
03.2024 - Current
- Boosted profitability through effective cost control measures.
- Managed staff rosters for optimal productivity and efficiency.
- Oversaw inventory management to prevent stock shortages or excesses from occurring.
- Streamlined processes for better service delivery and improved guest experience.
- Improved customer satisfaction by implementing innovative restaurant management strategies.
- Fostered a positive working environment, resulting in lower staff turnover rates.
- Maintained a high standard of food quality with strict adherence to health and safety regulations.
- Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Provided Month on Month staff training, effectively utilising cross-training methods to maintain the highest levels of productivity.
- Built loyal customer base by creating welcoming environment with top quality service.
- Hired, trained and managed 12 restaurant staff to consistently exceed customer service delivery goals, boosting guest satisfaction scores from77% to 93%.
Guest Delight Manager - Restaurant Operations
Jubilant Food Works Pvt Ltd
Hyderabad, India
04.2023 - 02.2024
- My Key Roles and responsibility are to overlook all restaurant operations like Inventory Management, Staff Management, Delivery Management, Audit Control, Cost Control Etc where my expertise is over the Profit and Loss Statement and to Achieve the EBITDA and revenue performance for the stores.
- I Manage over 25 Staff on which Keys Holding are Delivery Partners who delivering HOT AND FRESH WITH SMILE IN 30MIN.
- Increased brand loyalty by creating personalised experiences for each guest.
- Monitored room inventory closely, prevented overbooking situations.
- Utilised feedback to improve services and increase guest satisfaction levels.
- Prioritised guest needs, delivered high-quality service consistently.
- Recruited high-performing, reliable staff for improved team productivity.
Deputy Unit Manager - Restaurant Operations
Bundl Technologies Pvt Ltd
09.2022 - 03.2023
- My key responsibilities are to handle Center level operation where need to manage 150 Staff of Delivery Boys and 6 Center staff for successfully delivery of the Products of Company as well as to maintain ZERO complaint, ZERO Non Delivery and maintain the company Hiegine to make its level best to the customers.
- Also to co ordinate and maintain with good relation ship with the customer to retain the same for long period of time with comapany.
Area Manager - Operations, Biggies Burger
Beamer Foods and Beverages Pvt Ltd
09.2020 - 02.2022
- My Key responsibilities are to handle city Operations Andra Pradesh and Telangana in that total 6 Outlets are operational with 3 New upcoming projects that will start by Feb-2022 as well as handling day to day operations, Staff Management, P&L, Cost controls, Internal Inventory Audit, Report Analysis and Sales Strategic planning.
Restaurant General Manager
Burger King India Pvt Ltd
Himayath Nagar-Hyderabad
01.2019 - 04.2020
- My Key responsibilities are handling inventory, cost control, business development, and Customer satisfaction as in our terms I am the customer delight officer and also maintain the Restaurant in all the terms.
- Now I am currently handling store based in Himayath Nagar-Hyderabad.
Restaurant Manager
Faasos Food Servives Pvt Ltd
Nanakaramguda
02.2018 - 01.2019
- My Key responsibilities are handling inventory, cost control, business development, and Customer satisfaction as in our terms I am the customer delight officer and also maintain the Restaurant in all the terms.
- Now I am currently handling store based in Nanakaramguda.
Assistant Manager
Hardcastle Restaurant Pvt Ltd
Pune
06.2014 - 01.2018
- My key responsibilities where to handle Inventory Management, People Practices, Safety and Security, Food Safety, Training.
- I was also responsible for store operations and shift management and a Brand Ambassador for Newly Launched MCCAFE' store.
- I also have a basic knowledge of coffee making and have a 1 month training in Mumbai for It.
Trainee
Hotel Four Points by Sheraton
Navi Mumbai
01.2013 - 04.2013
Education
B.Sc. - Hotel Management
INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHNOLGY, APPLIED NUTITRION
Bachelor's degree - Tourism
Indira Gandhi national open university
India 06.2011 - 05.2014
Skills
- Sound knowledge of sales and marketing principles
- Ability to manage multiple-tasks
- Excellent written/verbal communication skills
- Strong decision-making skills
- Ability to lead a team
- Decisive decision-making
- P and L accountability
- Staff training and certification
- Result-Oriented approach
- Budget management
- Stock control and ordering
- Customer relationship management
- Quality assurance checks
- Staff recruitment
- HACCP auditing
- Restaurant turnover growth
Languages
Marathi
Hindi
English
Personal Information
- Date of birth: 10/22/90
- Religion: Hindu
Affiliations
- Painting
- Travel
Accomplishments
Recivied 2 times Highest Brand EBITA Contribution for Q-1 and Q-2.
Traning Certified Restaurant
Q-1 and Q-2 Revenue Achivement Award
Certification
Food Safety Certification
Serve Safe Certification
Timeline
Restaurant general manager
Americana Restaurants
03.2024 - Current
Guest Delight Manager - Restaurant Operations
Jubilant Food Works Pvt Ltd
04.2023 - 02.2024
Deputy Unit Manager - Restaurant Operations
Bundl Technologies Pvt Ltd
09.2022 - 03.2023
Area Manager - Operations, Biggies Burger
Beamer Foods and Beverages Pvt Ltd
09.2020 - 02.2022
Restaurant General Manager
Burger King India Pvt Ltd
01.2019 - 04.2020
Restaurant Manager
Faasos Food Servives Pvt Ltd
02.2018 - 01.2019
Assistant Manager
Hardcastle Restaurant Pvt Ltd
06.2014 - 01.2018
Trainee
Hotel Four Points by Sheraton
01.2013 - 04.2013
Bachelor's degree - Tourism
Indira Gandhi national open university
06.2011 - 05.2014
B.Sc. - Hotel Management
INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHNOLGY, APPLIED NUTITRION
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