Prateek Singh
Ghaziabad,India
Summary
Accomplished operations management professional with a strong background in incident and project management, focused on integrated control center, with a proven history of enhancing operational readiness, developing documentation, and optimizing workforce capabilities to drive team performance and support organizational growth.
Overview
15
15
years of professional experience
4023
4023
years of post-secondary education
Work History
OCC Manager – Development Opportunity
Hitachi rail STS Consortium (FLOW)
05.2024 - 03.2025
- Oversaw and optimized key performance indicators, including service delivery and KPI integrity, while managing OCC personnel and resources to achieve metrics such as over 99.67% passenger service availability, over 95% washing efficiency, and over 95% system functionality.
- Conduct daily, weekly and Monthly service delivery review meeting with stakeholders and client and prepare reports and provide data for Operation director on related information.
- Overseeing Competence management of Operations staff including OCC, Trains and Station staff (KPI to achieve >95% monthly).
- Reviewing and redesigning competence management procedure time to time to manage staff efficiency
- Act as Silver on call and recommend approve and implement actions during crisis management.
- Lead implementation and adherence to stakeholders and interface management plan
- Advise and monitor safe methods of work for control room operations and related activities
- Attend Managerial safety forms and provide safety briefing for control room staff.
- Develop and update Operating procedure and work instructions.
Duty Manager-OCC
Hitachi rail STS Consortium (FLOW)
11.2019 - 03.2025
- Managed degraded and emergency situations with a focus on safety, ensuring KPI performance exceeded 99.67% and other key metrics were monitored.
- Operation control center key decision maker, while OCC handles day to day Testing and commissioning activity including Unmanned train operations.
- Testing and commissioning monthly Plan review including execution monitoring.
- Competence management of staff and managing Safety critical, Non safety critical, technical and Non Technical skills.
- Development of Operation Plans, Training Plans, Standard operating procedures, Work Instructions for upcoming Operation responsibilities, execution of System demonstration, trial run Execution.
- Prepared Training module, Training material & delivery of training to staff on all positions in OCC.
- Responsible for preparation of operational plans, principles & procedures, and their compliance.
- Key Instructor for Signaling and Low Voltage Equipment, trained OCC Controllers on signaling.
- Failure investigation, Fault reports analysis of rolling stock, signaling with recommendation to change design for seamless system integration, safety, and reliability of overall system.
Chief Controller
KHMRTS PVT. LTD.
11.2017 - 11.2019
- Handling Testing and commissioning of 3 lines including CMRS approval in 5 phases with commercial operations of 2 lines
- Production & evaluation of hundreds of O&M deliverables including operations manual, operation plans, principles, processes, procedures & detailed activity charts for operation of Metro Railway in line with operations strategy
- Identification of requirements for phase wise commissioning of system including safety, procedures, staffing and other resources
- Monitor planning & execution of ORT, ETR, RAMS demonstration and follow up for corrective actions
- Development of Operation Plans, Training Plans, Operation Procedures for upcoming commercial run.
- Empty trial run and RAM demonstration for 3 months.
- Competency management of OCC Staff.
Traffic controller
KHMRTS PVT. LTD.
11.2015 - 11.2017
- Smooth real-time Metro operations across network with more than 50 train fleet operating over network.
- Responsible for coordination with maintenance teams (Works, Tracks, POS, RST, SIG etc.) and execution of preventive and corrective maintenance
- Troubleshooting of train faults by guidance to train operators in case of failure/Incident/Accident.
- Supervision and controlling of train during and abnormal scenarios
- Empty trial run and RAMS Execution for more than 2 month.
- Issuing and granting and supervision of Engineer’s possession (Permit to Work)
- Co-ordination over 100 test case scenarios and drills
- Testing and commissioning work Execution with safety measures for over 3 years.
Train Crew Controller
KHMRTS PVT. LTD.
05.2014 - 11.2015
- Train operations crew management including performance review
- Roster management of more than 135 Train operators
- Training delivery to more than 70 Train operators including practical training onboard train and train simulator
- Maintaining competencies of all Train operators and providing with refresher trainings
- Issuance of Competence to more than 135 Train operators.
- Successful execution of RDSO run for 3 days.
- Counselling/mentoring of Train operators for more than 135 Train operators.
- Document management including Trains electrical and pneumatic circuit analysis to develop effective troubleshooting steps.
Station controller/Train operator
Delhi Metro Rail Corporation
08.2013 - 05.2014
- Handling Safe and Punctual Operations of DMRC Airport Line
- Overseeing Regular Maintenance of Orange line Metro
- Achieving SIL4 parameters set by Parent Company DMRC
- Monitoring Daily Failure Report and their troubleshooting procedure followed by operation staff
- Ensuring proper manpower planning including daily roaster management
- Handling additional responsibility of acting as Internal Auditor for Procedure implementation checking in organization
- Responsible for development of Standard operating procedures and their practical implementation
- Censurable for time table management of orange line
- Handling station Management and other operational function performed at stations
- Managing Competency of station staff under command
Sr. Executive Operations
Reliance Delhi Airport Metro Express Pvt ltd
05.2011 - 07.2013
- Train driving during Testing and Commissioning phase and Commercial service phase for more than 6 months.
- Fault Rectification onboard for more than 2 years.
- Station Management during commercial service phase for 1 year.
- Issuing competency to station staff/ train ambassadors
Input Quality Controller
P.G Electroplast Pvt. Ltd.
05.2010 - 04.2011
- Company Overview: (Client “LG Electronics”)
- Managed Production’s line Quality
- Handled entire gamut of Quality Process in P.G Electroplast.
- Responsible for component Quality testing
- Took care of sales of LG Television’s; Upgrade sales
- (Client “LG Electronics”)
Education
B-Tech - Electronics and Communication
Uttar Pradesh technical University
Greater Noida/ India 03.2006 - 05.2010
Reliability Availability Maintainability and Safety - Reliability and Safety for Railway System.
IIT Kharagpur
Kharagpur 04.2001 - 07.2017
Production and Operation management - Operation Management
IIT Delhi
Delhi2014
Master of Business Administration - Operations management
Manipal University
Jaipur / India 04.2024 -
12th - Maths and Biology
CBSE
Ghaziabad2006
Some College (No Degree) - Science
CBSE
Ghaziabad.2004
Skills
- Operations Management
- Integrated control center
- Document Development
- Incident Management
- Project Management
- Testing & Commissioning management
- Competence Management
- Technical Design Management
- Operation Readiness assessment
- Trial Runs
- Team Management
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Custom
I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge.
Personal Information
- Age: 34
- Date of birth: 07/31/89
- Gender: Male
- Nationality: Indian
Languages
English
Upper intermediate
Hindi
Proficient (C2)
Affiliations
- I have a strong passion for reading extensively about global politics.
Accomplishments
Awarded Best Duty Manager in 3 out of 4 quarters.
Timeline
OCC Manager – Development Opportunity
Hitachi rail STS Consortium (FLOW)
05.2024 - 03.2025
Master of Business Administration - Operations management
Manipal University
04.2024 -
Duty Manager-OCC
Hitachi rail STS Consortium (FLOW)
11.2019 - 03.2025
Chief Controller
KHMRTS PVT. LTD.
11.2017 - 11.2019
Traffic controller
KHMRTS PVT. LTD.
11.2015 - 11.2017
Train Crew Controller
KHMRTS PVT. LTD.
05.2014 - 11.2015
Station controller/Train operator
Delhi Metro Rail Corporation
08.2013 - 05.2014
Sr. Executive Operations
Reliance Delhi Airport Metro Express Pvt ltd
05.2011 - 07.2013
Input Quality Controller
P.G Electroplast Pvt. Ltd.
05.2010 - 04.2011
B-Tech - Electronics and Communication
Uttar Pradesh technical University
03.2006 - 05.2010
Reliability Availability Maintainability and Safety - Reliability and Safety for Railway System.
IIT Kharagpur
04.2001 - 07.2017
Production and Operation management - Operation Management
IIT Delhi
12th - Maths and Biology
CBSE
Some College (No Degree) - Science
CBSE
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