PRAVEENKUMAR VIJAYAN
AFTERSALES SERVICE MANAGER
Jeddah,KINGDOM OF SAUDI ARABIA
Summary
- Veteran After Sales Manager adept at delegating tasks, managing resources and achieving demanding deadlines. Able to coordinate supplies, oversee equipment use and provide technical expertise to support project needs. Seeking to offer 12 years of experience and take on new position with growing team.
- Dependable After Sales Manager with proven experience in meeting budget & quality. Analyses performance and manages teams to achieve productivity KPIs. Leads by example to motivate and engage service teams. Confident individual with strong technical and leadership abilities seeks workshop management role. Plans and prioritizes strategically to meet changing job demands. Identifies opportunities for growth to uplift output and operational capabilities.
- Seasoned After Sales Manager versed in coordinating workload and maintaining schedules. Effective at managing supplies and providing technical expertise to employees.
Overview
14
14
years of professional experience
1
1
Certification
Work History
SERVICE MANAGER-AFTERSALES
PETROMIN STELLANTIS
JEDDAH,HAIL, KINGDOM OF SAUDI ARABIA
12.2022 - Current
- Analyzed customer feedback and trends to drive process improvements.
- Coached and mentored new team members to build high-performing team for optimum productivity.
- Managed environmental risks associated with all business units to guarantee employee safety.
- Championed development of new services to improve operational output and meet KPIs.
- Assessed daily operational needs and requirements and used team meetings to encourage staff to achieve high NPS ratings. The NPS score has been improved from -65 to +48(Latest score)
- Sought opportunities to establish extra value for customers continuously, boosting client satisfaction levels.
- Drove opportunities for new and additional work with existing customers.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Tracked KPIs to drive profitability and target delivery.
- Generated business, cost and employee reports to management.
- Facilitated seamless running of operations by serving as a link between management and staff.
- Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
Workshop Manager
PETROMIN TRISTAR
Dammam, Kingdom of Saudi Arabia
12.2019 - 12.2022
- Guided the workshop staff to consistently deliver on service and productivity targets.
- Maintained workshops by controlling of Open RO's below the optimum level.
- Led workshop team, motivating and providing training in best practice where necessary.
- Organised team workflow, working within agreed budgets and schedules.
- Oversaw staff leave planning, guaranteeing year-round consistent level of resources.
- Managed safe use of workshops in compliance with relevant legislation.
- Maintained workshops by arranging tool and stock maintenance and repair of equipment for best value.
- Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
Service Manager
Muthoot Motors
Cochin, India
08.2015 - 11.2019
- Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
- Supported departmental budget governance for expenditures, materials and labour.
- Devised and implemented improvements to service procedures, improving customer satisfaction scores.
- Prepared rotas and assigned workloads to achieve service targets.
- Displayed ethical behaviour in line with code of conduct to set positive example for employees.
- Championed development of new services to improve operational output and meet KPIs.
- Coached and mentored new team members to build high-performing team for optimum productivity.
- Analysed customer feedback and trends to drive process improvements.
Senior Foreman
SAUD BAHWAN GROUP
MUSCAT, SULTANATE OF OMAN
05.2013 - 05.2015
- Led labouring teams by driving continued productivity to reach targets.
- To co-ordinate with showroom sales team for prioritising the PDI delivery process so as to hand over the vehicle delivery on time.
- Informs to the warranty team and preparing the documentation as per the policy.
Assistant Works Manager
SAKTHI AUTOMOBILES TATA MOTORS LTD.)
CALICUT, INDIA
08.2011 - 04.2013
- Supports the CSM from OEM for trouble shooting of complicated repairs / breakdown of vehicle.
- To monitor the FS / Warranty claims and case by case scrutiny wherever required.
- Guided workshop staff to consistently deliver on service and productivity targets.
- Managed safe use of workshops in compliance with relevant legislation.
- Maintained workshops by arranging tool and stock maintenance and repair of equipment for best value.
- Led workshop team, motivating and providing training in best practice in dealer.
Production Supervisor Trainee
BEML LTD
PALAKKAD, India
12.2010 - 07.2011
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Inspected incoming materials to verify quality and quantity with order information.
- Directed production team of 28, continuously improving efficiency.
- Owned delivery of production tasks and projects, completing to agreed standards.
- Conducted workplace safety inspections whilst setting personal example for health and safety.
- Investigated quality, safety and productivity issues, implementing corrective action to prevent recurrence.
- Supervised all production phases, from design and development to timely manufacture and dispatch.
- Coordinated repairs with maintenance department to keep machinery operational.
Production Supervisor
Metallurgical Engineering Industries
Coimbatore, India
06.2010 - 12.2010
- Inspected incoming materials to verify quality and quantity with order information.
- Set and revised production schedules, adapting to changes in purchasing trends and company priorities.
- Supervised all production phases, from design and development to timely manufacture and dispatch.
- Owned delivery of production tasks and projects, completing to agreed standards.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Investigated quality, safety and productivity issues, implementing corrective action to prevent recurrence.
Education
MBA - Production & Operations Mgmt
Mahatma Gandhi University
Meghalaya, India06.2014
B.E - Mechanical Engineering
Hindusthan College of Engg. & Tech
Coimbatore, India04.2010
Diploma - Mechanical Engg
Karpagam Poly-technic College
Coimbatore, India04.2007
Certificate of Higher Education - Higher Secondary Course
Don Bosco Hr.Sec School
Thrissur, India03.2005
Certificate of Higher Education - SSLC
Don Bosco High School
Thrissur, India03.2003
Skills
- Result Oriented
- Quick Learner
- Workforce training
- Team management
- Staff recruitment and retention
- Customer Service Skills
- Interpersonal Skills
- Service management
- Motivational leadership
Additional Information
- . Linguistic Abilities :
Languages
Malayalam
Native
English
Proficient
C2
Arabic
Beginner
A1
Hindi
Advanced
C1
Tamil
Advanced
C1
Certification
Certified Works Manager - TATA MOTORS LTD.
Timeline
SERVICE MANAGER-AFTERSALES
PETROMIN STELLANTIS
12.2022 - Current
Workshop Manager
PETROMIN TRISTAR
12.2019 - 12.2022
Service Manager
Muthoot Motors
08.2015 - 11.2019
Senior Foreman
SAUD BAHWAN GROUP
05.2013 - 05.2015
Assistant Works Manager
SAKTHI AUTOMOBILES TATA MOTORS LTD.)
08.2011 - 04.2013
Production Supervisor Trainee
BEML LTD
12.2010 - 07.2011
Production Supervisor
Metallurgical Engineering Industries
06.2010 - 12.2010
MBA - Production & Operations Mgmt
Mahatma Gandhi University
B.E - Mechanical Engineering
Hindusthan College of Engg. & Tech
Diploma - Mechanical Engg
Karpagam Poly-technic College
Certificate of Higher Education - Higher Secondary Course
Don Bosco Hr.Sec School
Certificate of Higher Education - SSLC
Don Bosco High School
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