Premabudra Arthanarisamy

• Executed hiring, onboarding, and comprehensive training programs for baristas, supervisors, and managers.
• Developed and updated training manuals and coordinated with barista trainers across KSA to ensure consistent training delivery.
• Led operational support for new store openings, including set-up and organization.
• Collaborated with operations and area managers to enhance operational procedures and training effectiveness.
• Conducted training classes, site visits, and performance evaluations to drive improvements in staff performance and operational efficiency.
• Organized and edited training manuals, and other educational materials.
• Reduced onboarding time for new hires through the development of effective orientation modules.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Trained new hires to perform cross-training exercises with experienced workers.
• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
• Improved employee retention rates by creating engaging and interactive learning materials.
• Increased effectiveness of sales training, resulting in noticeable improvement in sales team performance and customer satisfaction.
• Enhanced employee satisfaction and motivation through implementation of recognition program for training completion and skill advancement.
• Achieved significant improvement in training engagement by customizing content to meet unique needs of each department.
• Managed new employee orientation training process for more than 50 employees each year.
• Directed field training to enhance participants' skills.
• Analyzed effectiveness of training programs at all levels and recommended updates.

Maintenance

• Oversee and implement preventive maintenance programs for coffee machines, grinders, refrigeration units, and all key equipment to reduce downtime and extend equipment lifespan.
  
• Supervise and train maintenance staff, delegate tasks, and ensure adherence to safety standards and health regulations in the coffee shop environment.
  
• Track and manage maintenance budgets, costs, and inventory of spare parts and cleaning materials, ensuring timely procurement and cost-effectiveness.
  
• Inspect and repair shop premises, including plumbing, electrical systems,furniture, and other infrastructure, to ensure a clean, safe, and functional environment for staff and patrons.
  
• Coordinate with other departments for smooth opens al most successfully opened 30 shops including inside airports ,KAUST and Aramco.
  
• Reduced maintenance cost calender year 2023 to 2025 almost by 400000.00 by proper preventive maintenance and staff schedule including reducing utilities cost.

• Managed staff recruitment, training, scheduling, and performance evaluations, including handling disciplinary actions.
• Planned and optimized daily production and operational activities, analyzing data to improve productivity.
• Coordinated with departments such as marketing, finance, and HR to ensure seamless restaurant operations.
• Managed labor needs, budgets, pricing strategies, and promotional campaigns.
• Oversaw equipment warehouse and maintenance, including shop setup and post-renovation preparation (equipment installation, snag lists, inspections).

• Supervised operations across multiple departments, improving profitability through financial data analysis and process optimization.
• Implemented organizational policies and departmental procedures to improve efficiency.
• Directed recruitment, task delegation, and performance management to maximize human resource utilization.
• Coordinated production, inventory, pricing, and product distribution to meet customer satisfaction goals.
• Oversaw customer support, marketing activities, and collaboration with senior management on strategic planning.

• Managed training operations for seven brands, conducting branch visits to ensure high standards of service and operational compliance.
• Designed and delivered comprehensive training programs, including simulations, mentoring, and on-the-job training.
• Conducted training needs assessments, developed materials, and facilitated training sessions for managers and staff.
• Tracked training ROI, conducted post-training evaluations, and maintained documentation on product knowledge and updates.
• Coordinated onboarding processes, scheduled training sessions, and maintained training facilities and equipment.

• Oversaw the management and operation of the equipment warehouse, ensuring smooth logistics and inventory control.
• Supervised the receiving, storing, and issuing of equipment, maintaining accurate records of inventory levels.
• Coordinated with vendors and suppliers to procure equipment, ensuring timely delivery and quality standards.
• Planned and organized the setup and maintenance of equipment for new store openings and renovations.
• Implemented inventory management systems to optimize warehouse operations and reduce costs.
• Ensured compliance with safety standards and regulations while maintaining an organized and efficient warehouse environment.

• Directed marketing activities for 27 restaurants across Riyadh, Hail, Al-Qassim, and Unizah, ensuring brand consistency and implementing regional strategies.
• Supported new restaurant openings by organizing pre-opening events, coordinating marketing materials, and generating community buzz.
• Conducted LSM training classes for store representatives and provided mentorship and ongoing guidance.
• Organized community engagement events and partnerships, collaborating with regional and store managers to drive growth.
• Tracked campaign performance and provided detailed reports on marketing success and ROI.

• Managed store operations, including staffing, scheduling, customer service, and financial performance.
• Directed teams of assistant and swing managers to achieve operational targets and ensure compliance with regulations.
• Conducted training for managers, resolved customer complaints, and maintained service quality.
• Oversaw logistics, promotions, inventory management, and community outreach initiatives.

• Assisted the restaurant manager with scheduling, training, and operational management.
• Conducted inventory checks, food safety inspections, and daily reports.
• Supported staff during shifts, handled cash reporting, and ensured compliance with operational standards.