PRIYA S
Trivandrum
Summary
Experienced professional with expertise in ERP software implementation, business development, and IT support, driven to contribute to impactful projects that deliver tangible organizational improvements. Actively seeking opportunities to leverage skills and drive innovation while embracing continuous growth and learning.
Overview
6
6
years of professional experience
Work History
Product Associate
PowerSchool NeverSkip
04.2022 - 07.2024
- Product Lifecycle Management: Managed product development from concept to launch, aligning with market demands and enhancing user experience. Defined clear specifications, ensuring alignment with strategic objectives and timely execution.
- Team Leadership: Led a two-member team, promoting collaboration and enhancing productivity through clear communication and strategic guidance.
- Market Research & Strategy: Conducted in-depth market analysis, competitive benchmarking, and user research to drive product strategy, market positioning, and design improvements to ensure commercial success.
- Client Engagement & Feedback Integration: Regularly engaged with clients to gather insights, refine expectations, and implement user-centric product enhancements.
- Technical Collaboration: Collaborated with technical teams to incorporate client and user feedback, ensuring updates met functional and experiential goals.
- Quality Assurance & User Testing: Conducted rigorous post-development testing and UX evaluations, delivering high-quality outputs that met defined standards.
- Coordinated Product Launch: Coordinated final deployment on the Play Store, ensuring a seamless release with a focus on user satisfaction and operational readiness.
Customer Relationship Manager
Alserv
10.2021 - 04.2022
- Customer Relationship Building :Develop and maintain relationships with key decision-makers at customer organizations ,Understand customer needs and preferences to deliver tailored solutions. Provide exceptional customer service to ensure high levels of satisfaction
- Vendor Management : Recruited and managed vendors to provide top-notch services for customers
- Account Management : Manage and grow existing customer accounts to achieve revenue targets, Develop and implement account plans to drive business growth. Conduct regular business reviews with customers to ensure alignment with their needs.
Accounts Payable Process Executive
Accenture Services Pvt. Ltd.
01.2019 - 02.2020
- Invoice Management : Processed and analyzed client invoices, ensuring compliance with financial protocols
- Client Services and Support :Resolved discrepancies between invoice copies and client requirements
- Quality Control : Conducted quality checks on transactions to ensure accuracy and completeness, Identified and resolved any discrepancies or issues.
- Data Processing : Processed transactions in accordance with established protocols and procedures , Validated transaction data against relevant databases and systems.
Education
Master of Finance - FINANCE
Loyola College
01-2021
BACHELOR OF COMMERCE -
Patrician College of Arts And Science
03-2018
Skills
- Enterprise Resource Planning (ERP) Systems
- Product Management
- Process Optimization
- Budgeting and Resource Management
- Google Sheets & MS Office Suite
- Power BI
- CRM
- A/B Testing and Experimentation
- Product Performance Evaluation
- UserData Analysis
- Reporting and Dashboards
- Process Optimization
- Operational Metrics Analysis
- Analytical Thinking
Accomplishments
●Awarded Best Employee of 2023 for outstanding product delivery and client handling
● Analyzed user feedback and implemented key product changes, resulting in a 20% increase in customer retention over 6 months.
Languages
English
Professional Working
Tamil
Full Professional
Malayalam
Native or Bilingual
Timeline
Product Associate
PowerSchool NeverSkip
04.2022 - 07.2024
Customer Relationship Manager
Alserv
10.2021 - 04.2022
Accounts Payable Process Executive
Accenture Services Pvt. Ltd.
01.2019 - 02.2020
Master of Finance - FINANCE
Loyola College
BACHELOR OF COMMERCE -
Patrician College of Arts And Science
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