Summary
Overview
Work History
Education
Skills
Timeline
Generic

Priya Chandika Ramtohul

Surinam

Summary

Proven Relationship Manager with a track record of fostering robust client relationships and driving portfolio growth, notably at HSBC Mauritius. Excels in relationship building and effective communication, ensuring client satisfaction and trust. Demonstrates exceptional time management and problem-solving skills, leading to significant client retention and satisfaction improvements.

Overview

19
19
years of professional experience

Work History

Relationship Manager

Absa Bank (Mauritius) Ltd
07.2024 - Current
  • Collaborated with clients to troubleshoot concerns, resulting in faster resolution and increased trust.
  • Identified client challenges by conducting thorough assessments and proposing actionable solutions.
  • Cultivated strong client relationships by providing personalized support and tailored solutions.
  • Facilitated open dialogue for improved client trust through regular updates and transparent communication.

Relationship Manager

HSBC Mauritius
08.2017 - 07.2024
  • Cultivated strong client relationships by providing personalized support and tailored solutions.
  • Identified client challenges by conducting thorough assessments and proposing actionable solutions.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Maintained knowledge on banking products and distribution to provide optimal service support.

Customer Service Assistant

HSBC Mauritius
01.2013 - 08.2017
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.

Teller

HSBC Mauritius
11.2009 - 01.2013
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Intern

HSBC Mauritius
06.2008 - 07.2008

Assisted the Project Manager to collect date from the credit department and branches to design the Debt to Income calculator.

Intern Clerical Officer

Indian Ocean Logistics
06.2007 - 07.2007

Conducted various tasks pertaining to book keeping, accounting and administration work.

Assisting staffs of credit control department for invoicing and debt collection.

Intern

Mahatma Gandhi Institute
01.2006 - 06.2006

Completing various clerical tasks in the Admission department.

Education

Bachelor of Science - Finance

University of Mauritius
Mauritius
08-2009

Skills

  • Relationship building
  • Client relationships
  • Relationship building and management
  • Excellent communication
  • Time management
  • Portfolio growth

Timeline

Relationship Manager

Absa Bank (Mauritius) Ltd
07.2024 - Current

Relationship Manager

HSBC Mauritius
08.2017 - 07.2024

Customer Service Assistant

HSBC Mauritius
01.2013 - 08.2017

Teller

HSBC Mauritius
11.2009 - 01.2013

Intern

HSBC Mauritius
06.2008 - 07.2008

Intern Clerical Officer

Indian Ocean Logistics
06.2007 - 07.2007

Intern

Mahatma Gandhi Institute
01.2006 - 06.2006

Bachelor of Science - Finance

University of Mauritius
Priya Chandika Ramtohul